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iAqualink app
About this business
Pool automation is great, when it works correctly. Everything has been working OK since the last service ~4 mos ago. Recently one programmed function has stopped working as scheduled. The function can be turned on & off from the app and shows up on the schedule of functions but it's a no go. I've deleted and replaced the function on the app with no change. A tech is coming next week... The manufacturer suggests upgrading the board even though the existing board is only ~3 years old.
Business response:
Hi Tim, We apologize for your experience with your automation system. Having a pool professional come out to check the system is a great idea. If we can assist in any way, please let us know at (800) 822-7933; we're always happy to help. Thanks for letting us know. - iAquaLink Support
constantly is not connecting, laggs horribly
Business response:
Hi Drew, We're sorry for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 so we can troubleshoot your setup to keep it working for you. You can also find connectivity tips online at www.iaqualink.com/en/support. Thanks for letting us know. - iAquaLink Support
buggy. needs some more testing.
Business response:
Hi Andrew, We apologize for your poor experience with the app. Please contact us so we can learn more and see how we can assist. You can reach us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We look forward to hearing from you. Thanks for letting us know. - iAquaLink Support
In-app feedback form doesn't work on android :-( It also clears itself when switching from another app. No longer have ability set light colours - Hydroxinator iQ Pro + zodiac lumipower and zodiac light switch relay, running off aux 2.
Business response:
Hi Ross, Our apologies for the issues you're describing. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more details and we will be happy to assist. Thanks for letting us know. - iAquaLink Support
App frequently sends the wrong signal to the equipment
Business response:
Hi Kevin, We apologize for your experience with the app. Please contact us with details at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can identify the issue and get your system working properly for you. Thanks for letting us know. - iAquaLink Support
Installed tonight, app will not stay connected to system ever since. Loses connection and I have to exit and restart the app every time. iAqualink unit has strong wifi connection but app keeps changing the dot to red and saying no connection. Close app, restart, and I have connection again for about a minute then it drops.
constantly is a software priblem!
Business response:
Hi Scott, We apologize for any issue you might be having! Please share details of what you are experiencing with our customer support team at (800) 822-7933 or iaqualinkfeedback@fluidra.com. We'll get you up and running! Thanks for letting us know. - iAquaLink Support
wish it was more user friendly
Business response:
Hi Chris, We are always looking to improve the experience for our users, and really appreciate your feedback. If there is anything specific we can look into, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Thanks for letting us know. - iAquaLink Support
This app is terrible!
Business response:
Hi Randall, Our apologies for your poor experience with the app. We can help! Please contact us at (800) 822-7933 Monday through Friday, 9AM to 4PM, so our support team can assist you. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,689 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.