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iAqualink app
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This app is terrible. Everything is through a confusing web interface that feels like something made in the early 1980s on an apple 2e. The main app barely does or shows anything. It always reports 3000ppm salt no matter what it actually is. For the amount you pay for the phone automation I expect better than this.
Business response:
HI Michael, Thanks for your feedback. Please call our support team at (800) 822-7933; we can help you with those salt readings. - iAquaLink Support
3-21Control box didn't fix your app.We are getting our home ready to sell.Can't keep the pump running to clean the pool. TERRIBLE app/error on email to cust Ser FINALLY, after Months of trying to get help, installation company can and replaced "Defective " control box!!!! TERRIBLE app! Got the New pump. I think if I could get it to STAY connected, it might be good. Can't get pump to attach to the wifi and stay. Have to keep going out and turning on pump from Control box for it to run. Not good!
Business response:
Hi Gayle, Sorry to hear that things still aren't operating satisfactorily. This sounds like connectivity issues? Please call our support team at (800) 822-7933 so we can assist. We also have tips online at www.iaqualink.com/en/support. Thanks for all your patience! - iAquaLink Support
Offline no way to fix
Business response:
Hi J Somebody, We apologize for the inconvenience. Please call us at (800) 822-7933 and we'll be happy to help get your system back online. Thank you for your feedback. - iAquaLink Support
I cant get my heat pump to work. The heating unit says being control my aqualink but aqualink on my phone says heat pump is on but the water does not get hot
Business response:
Hi Melissa, This doesn't seem right. We want to take a closer look at this for you. Please give our support team a call at (800) 822-7933 so we can assist and get your water heated. Thanks for letting us know. - iAquaLink Support
App/iaqualink interface is horrible. 10/10 times I cannot access my connected pool device and am forced to physically press the iaqualink transmitter button manually to engage the system. Needs to be updated to allow multiple family members to access wireless controls from separate devices simultaneously.
Business response:
Hi Freddie D, Our apologies for your experience with the app! We can help with the connectivity issues; please call us at (800) 822-7933. We also have tips at www.iaqualink.com/en/support. Thanks for your feedback! We are always looking to improve the user experience and appreciate comments like yours. - iAquaLink Support
App does not work at all. Useless.
Business response:
Hi Tevis, sorry to hear you’ve been experiencing some crash issues. Please contact us at (800) 822-7933 and share as much information as you can. We will definitely investigate your case. Thank you for posting! - iAquaLink Support
The app constantly files to connect, says that my system is offline however when I go to the zodiac login on my browser I am able to connect. In addition I've had to reprogram the schedule about five times in the last 12 months because it has a mind of its own and deletes the schedule which means my pool's running 24 hours. I can deal with the 90s interface as long as the app worked, but it just is not reliable. I'm in the same boat with everybody thousands spent for smart system that isn't.
Business response:
Hi Tom, We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at (800) 822-7933. Our specialists can help get you up and running. Thank you for your feedback! - iAquaLink Support
Do not like that this app has control over everything that is on your SD card.
Business response:
Hi Eron, Thanks for your feedback. We’d like to know the details of the issue you mentioned. Please call our support team at (800) 822-7933 so we can assist. - iAquaLink Support
Unreliable.
Business response:
Hi Tony, Our apologies. Please contact us at (800) 822-7933 with the details of what you are experiencing so we can troubleshoot and get your system running properly. Thanks for your patience. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,103 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.