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iAqualink app
About this business
Can not get app to come back online. I never lost internet at my home and somehow we are offlline. I have hit refresh,closed logged out and back in, and I have even followed the directions in the pamphlet. Very upset can't use my spa because my app doesn't work.
Business response:
Hi Rebecca, We sincerely apologize for the connectivity issue you're experiencing. We'd be happy to take a look into this for you, please contact us at (800) 822-7933, Mon– Fri, 9AM to 4PM, so our support team can assist with troubleshooting. Thanks for letting us know. - iAquaLink Support
Difficult to pair. Wouldn't be an issue if didn't have to connect it every time I wanted to use it.
Rarely works properly and neither the instalation guys, nor the ones they sent to repair the system know anything about the software.
Super slow & buggy. The "web" or scheduling portion looks like Windows 95. I was a bit taken back by the lackluster development of this app. Ultimately, it's functional but thankfully, I don't have to use it often.
garage
Frequently claims to lose connection when the caddy is still within great WiFi range. Doesn't generate notifications when the robot needs to be emptied or when cleaning has successfully completed. Could be much more useful.
Initial review: app is extremely basic, does not allow you to understand what the system is doing or what the feature/button really does. Doesn't allow for easy speed adjustments. Or any other functions. The web based app is not very user friendly. 01Feb23 - Seems like an app upgrade and Eero app upgrade fixed the problem. I would just like to be able to easily adjust pump speed. I want to run them faster (increase flow) when adding chemicals or cleaning and to determine best speed for waterfall
Business response:
Hi Elias, Thank you for the update. The app can indeed easily adjust the pump speed, depending on your connected hardware. Please give us a call at (800) 822-7933 and we'll be happy to help with this and any other questions you may have. - iAquaLink Support
Major problem with software. Was able to resolve issue after the excellent and professional response over the phone. Surprised how much time was devoted to assuring my problems were resolved.
Business response:
Hi Michael, We apologize for the issue you're experiencing with the app. Please forward your review to us at customerfeedback@fluidra.com so we can assist. Thanks for letting us know. - iAquaLink Support
Horrible horrible horrible. It never connects to the wifi and when it does, it's only for a few seconds then back to the red light. Most frustrating app I've ever used.
Business response:
Hi michael, We're sorry for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 so we can troubleshoot your specific setup, starting with the wifi signal strength by your pool. You can also find connectivity tips online at www.iaqualink.com/en/support. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,689 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.