This profile has been claimed by the business owner or representative.
iAqualink app
About this business
Loses connection constantly. Pump stops for no apparent reason.
Do Not Install Update January 2023! I have lost complete control of my pool automation. When I use the app, some of the functions do not work, the other functions work in reverse. That is, turn the light off and it will go on. Turn the light on and it will go. I lost control of automated speeds of the pool pump. I contacted the vendor two days ago through the app and have not heard any response. Do not install this update. Before this update, the app worked well.
Business response:
Hi Frank, we apologize for any issue you might be having! Could you please share details of what you are experiencing with our customer support at (800) 822-7933? We'd like to get your app back in use for you. Thanks for letting us know! - iAquaLink Support
After January 2023 update, the app is no longer functional on my Android. Tried deleting and reinstalling several times. Still not opening. The App is now unusable.
Business response:
Hi Chuck, Thank you so much for your feedback. We are aware of the issue and are working on a patch. Please watch for an app update and let us know how it works for you. We appreciate your assistance in finding the bug! - iAquaLink Support
Initial review: app is extremely basic, does not allow you to understand what the system is doing or what the feature/button really does. Doesn't allow for easy speed adjustments. Or any other functions. The web based app is not very user friendly. Update 01/18/23 I'm waiting to see this 6.6.0 version but before and after the update, my system is showing Not Connected. So I'll figure this one out first and then come back to this.
Business response:
Hi Elias, Thanks for the additional information. Please give us a call at (800) 822-7933 and we'll be happy to help with the connection and other issues. We look forward to assisting you. - iAquaLink Support
Freezes every time I try to establish a schedule for the pool pump. Have to sign out and back in. Does the same thing on all devises. Android, IOS, and laptop
Business response:
Hi Rob, Our apologies for the issue you're having with the app. We can help! Please contact us at (800) 822-7933 and we'll be happy to help get your system running smoothly. Thanks for letting us know. - iAquaLink Support
constantly shows our system as unavailable for 30 minutes at a time, then comes back.
Business response:
Hi Rory, We apologize for any issue you are having with the app. Please contact us with more details at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist you directly and help keep your app and system working for you. Thanks for letting us know. - iAquaLink Support
The app does not present well on androids. The words and numbers are all jumbled on top of each other. My husband has an iPhone, and the app looks significantly better on it. Looking forward to a dedicated android version.
App and systems work FLAWLESSLY! I have been installing the Jandy and pentair systems for about 15 years. Nothing but issue after issue with the pentair systems and apps! The iAquaLink app has been SOOOO much more reliable and the systems just ACTUALLY WORK! If you are on the fence about it, I beg you to AVOID THE PENTAIR AUTOMATION! Their regular pumps and filters are great! Automation systems and variable speed pumps, PURE JUNK! This is hundreds of systems worth of experience speaking.
Business response:
Hi Ben, Thanks so much for your kind words! This means so much coming from an experienced pool pro like yourself. Creating quality products that simplify your pool experience is what we aim to do every day. We really appreciate hearing from you. Happy swimming! - iAquaLink Support
first Gen app... like from 2011. It still links to web for most features
Business response:
Hi Cory, Thank you so much for your feedback! Comments from users like you help guide our future product developments, and we appreciate hearing from you. Please watch for upcoming enhancements that will allow more in-app control. Let us know what you think at iaqualinkfeedback@fluidra.com. Enjoy your pool time! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,689 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.