This profile has been claimed by the business owner or representative.
iAqualink app
About this business
I must Uninstal then reinstall this program every other day . Well, what ever you did changed things. I can't even log in now. Nothing is working , boy a guy would think 2 grand would buy somthing at least a year. 01,10, 21 well now even when I reinstall it it won't work. And I can't get on the website to change the schedule POS
Business response:
Hi Ralph, We're sorry for the issues you're experiencing! We can help. Please contact us at customerfeedback@fluidra.com or (800) 822-7933 so a product specialist can assist. Thanks for your patience. - iAquaLink Support
It is really a mess, to have a state of the art pool and a half working app. After every update you have to log in again. Just not friendly as you have to hit a web button that takes you to a screen from 15 years ago to navigate settings. Guess i am stuck with it as pool companies install it and have no idea how it works either.
Business response:
Hi Boyd, We apologize for the inconvenience. Can you be more specific please so that we can identify the issue? Don't hesitate to reach out to us at customerfeedback@fluidra.com or (800) 822-7933. Thanks for your feedback. - iAquaLink Support
Terrible app and connectivity!! I would say that 1 out of every 5 times that I try to connect to the iAquaLink to control my pool I can not even connect, none the less control my pool at all. They need to make major changes/upgrades.
Business response:
Hi Heather, We apologize for the connectivity issues you're experiencing. We can help. Please contact us at customerfeedback@fluidra.com or (800) 822-7933. Thanks! - iAquaLink Support
Every couple of days the app just spins around and nothing happens. I have to Uninstall and re-install for it to work again.
Business response:
Hi Pete, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at customerfeedback@fluidra.com or (800) 822-7933? We'll get you up and running. Thanks! - iAquaLink Support
Difficult to navigate. If the wifi signal drops before saving setting you have to reset the system - poor design. Where is the user guide?
Business response:
Hi Sam, we apologize for any issue you might be having! The user manual and operating tips are here: www.iaqualink.com/en/support. If you'd like direct assistance, please contact us at customerfeedback@fluidra.com or (800) 822-7933 and we'll be happy to help! - iAquaLink Support
UPDATE: 12/26/20 My app logs in but never loads my system, just shows the loading circle icon. The website always seems to work but is not mobile friendly.😞 Today I experienced a failure logging in and the warning message wasn't accurate. It complained that I had the wrong credentials, when an outage of the cloud system was the cause. Perhaps a clearer message to relay the info would be better for the user. Also, are there plans to make the app completely native and not use webviews?
Business response:
Hi Kael, Our apologies for the latest issue you've faced! Our support team found and corrected the problem. Please try again and let us know how it works. You can also contact us directly at customerfeedback@fluidra.com. Thanks for your continued feedback! - iAquaLink Support
connection problems, galore!!! My pool equipment is stuck in the "ON" position, and I cannot turn it off....I've tried everything, can you help?
Business response:
Hi Ty, we're sorry for the connectivity issues you're having! Our office is closed for the holidays, but please send your contact information to customerfeedback@fluidra.com and someone will contact you next week. In the meantime, you can check our support site in case you find your solution there: www.iaqualink.com/en/support. - iAquaLink Support
Will not load
Business response:
Hi Paulette, We apologize for the issue you're having with the app! Please contact us at customerfeedback@fluidra.com so we can assist you directly. Thanks! - iAquaLink Support
Y is it not loading. It is only pending?
Business response:
Hi Mark, Our apologies for the issue you're experiencing! Please contact us at customerfeedback@fluidra.com so we can assist you directly. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,103 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.