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iAqualink app
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connection problems, galore!!! My pool equipment is stuck in the "ON" position, and I cannot turn it off....I've tried everything, can you help?
Business response:
Hi Ty, we're sorry for the connectivity issues you're having! Our office is closed for the holidays, but please send your contact information to customerfeedback@fluidra.com and someone will contact you next week. In the meantime, you can check our support site in case you find your solution there: www.iaqualink.com/en/support. - iAquaLink Support
Will not load
Business response:
Hi Paulette, We apologize for the issue you're having with the app! Please contact us at customerfeedback@fluidra.com so we can assist you directly. Thanks! - iAquaLink Support
Y is it not loading. It is only pending?
Business response:
Hi Mark, Our apologies for the issue you're experiencing! Please contact us at customerfeedback@fluidra.com so we can assist you directly. Thanks! - iAquaLink Support
This app shocking. I can't pair my bluetooth to this for my new robotic pool cleaner. The waiting time call centre is shocking. I had wait least hour to answer too by the customer support member.
Business response:
Hi Mark, our apologies for the issues you're experiencing! Our call center is working with COVID restrictions, so sorry about the delay. If you still need assistance, please send details and your contact information to us at customerfeedback@fluidra.com, and a product specialist will be happy to help! Thanks for your patience. - iAquaLink Support
Awful to use. Cannot run smoothly. We have had a few tech people to sort issue and none can. They have spoken to zodiac and issue always remains unsolved. Now we can't even connect to link and it is 10 metre from wifi relay.
Business response:
Hi Elizabeth, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at customerfeedback@fluidra.com or (800) 822-7933? We'll get you up and running. - iAquaLink Support
12/19/20 update:. Dropped a star. App won't open again. Says problem establishing a connection, please refresh and try again. Message support via app not working. Tried refresh,.restart, logout, cache clear, waiting, nothing works. Frustrating, just want to use hottub and can't. "Talent is important but dependability is critical." Great, when it's great. Frustrating when it's not. I wish it would be consistently solid for a long period of time. Currently can't connect after update.
Business response:
Hi Ron, Our apologies for the connectivity issues. We can help! Please contact us at customerfeedback@fluidra.com or (800) 822-7933 so a specialist can assist. Thanks for your patience. - iAquaLink Support
Update: issue resolved. Thanks to the developer for responding and explaining the issue (AWS outage, not an app issue). Updated rating. Original: App no longer works. All of a sudden will not log us in, on both an iPhone and an Android. Have to log into the website to control my pool now and I hate it
Business response:
Hi Nina, Thank you for the update! We're happy to hear that you are back up and running. Please let us know if we can help in the future; our support team is happy to help! - iAquaLink Support
I have for 3 years and only work the first month. Try calling customer service and can never a straight answer. It's ridiculous paying all this money for a useless device. It is extremely frustrating and disappointing.
Business response:
Hi Candida, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at customerfeedback@fluidra.com or (800) 822-7933? We'll get you up and running. Thanks! - iAquaLink Support
Slow is okay, but the stability is very poor.
Business response:
Hi Jay, We apologize for the issues you're having with the app. We want to help! Please contact us at customerfeedback@fluidra.com or (800) 822-7933 and we'll troubleshoot your setup to stabilize your system. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,106 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.