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iAqualink app
About this business
Worked fantasticly with iPhone device, have just changed to android device and app does not work correctly timer function no longer works no stop function on lift effectively have no communication with machine via app. Although the app will make it start I only worked this out by standing beside the pool when activating the app. Very dissatisfied.
Business response:
Hi Leticia, The app should work the same on both devices. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can assist with your new Android device setup. Thanks for letting us know. - iAquaLink Support
I tried to register with 3 different emails, all of which are apparently already registered but won't receive password change emails no matter what. Not to mention it's crazy they have to have my exact address, email address, my legal name and my phone number so I can adjust some switches. I'm not the entire industry but I will never install another control panel like this again. The convenience this provides the customer is nowhere near worth it and most of them don't even care
Business response:
Hi Jackermy, Protecting our customers and their data is our top priority, including preventing unauthorized access to your pool. Your account is specific to your equipment at your location. Your product warranty is tied to your account. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with any questions. - iAquaLink Support
antiquated system. time for a stable update
The software has a glitch. it will FAIL on if the power goes off and on. It turns on the pump when not expected.
App used to work. Now it hardly ever connects. If it does it doesn't show if pool cleaner has started on app. App just keeps showing its idle not on. App needs a lot fixed.
Business response:
Hi Korina, Our apologies! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more information about when the connectivity issues began and what changes might have happened at that time, and we'll be happy to troubleshoot and get your system connecting again. Thanks for letting us know. - iAquaLink Support
Not interactive with Google voice and missing many of the programming features of the remote and web apps.
Business response:
Hi Jason, Thanks for your feedback! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com with more information; we may be able to assist with some of the missing features. Happy swimming! - iAquaLink Support
Called customer support for help as the unit doesn't keep a connection with the internet and was told my extender is too powerful for the unit. I have reset so many times its ridiculous. Wouldn't recommend this system wish I could get my money back
Business response:
Hi Nikki, We apologize for the issue! It could be that your router is set for a different channel than the equipment can read. Most routers have 5GHz and 2.4GHz channels, and our equipment uses the 2.4 GHz channel. Please call us at (800) 822-7933 so we can confirm and walk you through changing the router settings. Thanks! - iAquaLink Support
The app works, but it's a really clunky old-looking app with a very difficult to use web-based interface
Business response:
Hi Collin, we are always looking to improve the app experience for our users, and really appreciate the feedback. Thanks to comments from users like yourself, we are working on enhancing the in-app experience. Please watch for future updates. Enjoy your pool time! - iAquaLink Support
Always offline, it was offline for a month. Was up last week, now offline again. 😫 Again, back to the offline. It's 2022 and still having offline issues 😫
Business response:
Hi Chilldog22, Our apologies for the connectivity issues you're still experiencing. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your system and keep it connected. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,689 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.