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iAqualink app
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Update...5 stars to 1 star... Major connection issues. Tech response is to reconnect to wifi. No matter how many times I repeat this process, I am still unable to connect.
Business response:
Hello Kevin, We are sorry to hear that your experience is less than desired! Some connectivity tips are online at https://www.iaqualink.com/en/support We hope this helps. If you need additional assistance and would like to speak with a technical support representative, please call us at (800) 822-7933. Thank you, iAquaLink Support
App wont load
Business response:
Hi Daniel, Try updating to the latest version and see if this helps. If not, please contact our technical support line at (800) 822-7933 or email us your phone number at feedback@zodiac.com so we can connect you with a product specialist who can help. Thank you, iAquaLink Support
almost useless. pump does not start or stop at programmed times. to change settings you have to remove item and start over.
Business response:
Hello Mark, This doesn't seem right. We want to take a closer look at this for you. Have you updated to the latest version? If that hasn't helped, please call us at (800) 822-7933. We'll get you up and running. Thanks! - iAquaLink Support
Update Horrible! Only made it worse. Hit and miss connections and control of equipment. Keep promising improved updates, still waiting.......
Business response:
Hi Steven, We regret the inconvenience you're experiencing! Have you updated to the latest version? If that hasn't helped, could you send details of what you are experiencing to our customer support at (800) 822-7933? We'll get you up and running. Thanks! - iAquaLink Support
Garbage. Good luck getting this app to work with any consistently. Sadly, it appears the developer has not invested in any sort of product testing. Use the iOS app instead; it seems to be more reliable.
Business response:
Hi Kevin, We apologize for your frustrating experience. Could you please ensure you're using the latest version of the app? If you continue to face any issues, please contact us at feedback@zodiac.com including your phone number and "Google Play" in the subject line. Thanks for your patience! iAquaLink Support
My aqualink always says I'm offline. I've restarted the app, the modem, and flipped the breaker as a last resort. It wont let me control pump functions with my phone. The pump works fine, but I need to be home to manipulate it manually. The pool builders set my pump to run 22hrs a day. I'd like to change that.
Business response:
Hi Liss, We'd like to help! Please email us your contact information to feedback@zodiac.com including your phone number and "Google Play" in the subject line. Thanks for your patience! iAquaLink Support
First, the fact that all the controls cannot be within the app itself requiring you to tap on this web to get to scheduling and other options is rediculous in itself. Which brings me to the 2nd point. That so called web interface is horrible. They are wasting so much screen space on the left and right sides that's very hard to see and navigate around. Very poorly written app. Lots of room for improvement. Lets hope they listen instead of just giving a bunch of excuses not to improve the app.
Business response:
Hi Scott, We hear you and understand your frustration. The web interface needs an update and we have it on our radar. Thanks for your feedback. We hope to earn your improved rating in the future! - iAquaLink Support
Can't rename systems, can't remove systems. App is clunky with few features.
Business response:
Hi Abigail, Please email us your phone number at feedback@zodiac.com and we'll have an app specialist call you to help. - iAquaLink Support
Can't connect since the update except 1 time.
Business response:
Hi Joseph, We're sorry you're having trouble connecting. Please send your contact information to feedback@zodiac.com and one of our app specialists will reach out to you. Best Regards, AquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,106 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.