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iAqualink app
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Connection Problems with the Aqualink Central systems today 3/25/2022. System shows green but when you enter the system you receive a timeout and disconnect message. Also happens on Web interface. Other landscape devices on wifi node have no issues. Tried to call and the automated attendant declared a hold time in excess of 175 minutes. No status page for their central systems to help me confirm that this is their issue. Better communication and transparency is needed.
Business response:
Hi Eucke, Sorry for the connectivity issues and the long wait time. We'd like to troubleshoot with you to improve your system's connectivity. Please give us another try (midweek usually has shorter wait times), and in the meantime, you might want to check the connectivity tips online at www.iaqualink.com/en/support. Thank you. - iAquaLink Support
Won't connect to any router
Business response:
Hi Christopher, We're sorry for your poor experience with connectivity in the app. Please contact us at (800) 822-7933 and we can troubleshoot your setup to get it connected. You can also find connectivity tips online at www.iaqualink.com/en/support. We look forward to helping you. - iAquaLink Support
app never works
Business response:
Hi Nancy, We apologize for the inconvenience. Can you please be more specific so that we can identify the issue? Please contact us at (800) 822-7933. We look forward to assisting you. - iAquaLink Support
Originally, if I closed the app without logging out, I couldn't access the chlorinator. A recent chlorinator firmware update fixed that issue. Then access completely broke. Turned out to be an issue with the IPv6 settings on my local wifi. IPv6 was enabled but was not working. The chlorinator appeared to be stuck using IPv6 and wouldn't fallback to IPv4. Make sure IPv6 is either working or completely disabled on your home network.
Business response:
Hi Garry, Thanks so much for sharing your solution! We're very happy that you have resolved your issue and can now enjoy the fruits of your labor. Please let us know if anything else comes up; we're at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Enjoy your pool time! - iAquaLink Support
Since updating app has stopped working. Will logo on and then white screen. Removed and added again. Always the same issue
Business response:
Hi Angus, We're sorry for the issue you're experiencing with the app. Please log out & back in. Then please change your password. Next, clear the app storage/data, and then uninstall and reinstall the app. If this doesn't do the trick, please contact us at (800) 822-7933, and we'll be happy to troubleshoot the issue. - iAquaLink Support
Will not connect to my wifi
Business response:
Hi Ryan, Our apologies for the connectivity issues you're experiencing. We can help! Please give us a call at (800) 822-7933 while you're near your pool so we can troubleshoot your system setup. You can also find connectivity tips online at www.iaqualink.com/en/support. We look forward to assisting you. - iAquaLink Support
Keeps disconnecting from my phone. I have a smart phone and 170mbps at the box. Help
Business response:
Hi Thomas, We're sorry for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 while you're near your pool so we can troubleshoot your system setup. You can also find connectivity tips online at www.iaqualink.com/en/support. - iAquaLink Support
The app starts, log-in correctly, but than in the pools list, I'm not able to acces since more than a month to the single system, the app remains in loading forever. (I'm trying to access to the pools where I've Exo system installed), those systems are correctly connected and showed as online. I've tried to cancel cache and data, unistall and re-install the app, tried the app in a different smarthpone, without any success. Unfortunately also changing the password didn't help!
Business response:
Hi Lorenzo, Thanks for the update. Please give us a call at (800) 822-7933 and we'll get your app back in action. - iAquaLink Support
Upgraded to 3 since their wonderful tech support walked me through getting our system back online in the app. Love the WEB option but have you looked at how the schedule appears on mobile? Please update your front end display so it can actually be read and used. I have a screenshot if you need it for coding display purposes. Also interesting how my 1 star review for being offline for no reason is no longer here. Hmmm...
Business response:
Hi Jennifer, Sorry to hear this! We can help with your connectivity issues; please give us a call at (800) 822-7933 when you're near your pool so we can troubleshoot to get your system set up optimally for your pool. Thanks for letting us know. - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,690 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open on Monday at 9:00 a.m.