This profile has been claimed by the business owner or representative.
iAqualink app
About this business
I recently got the JEP-R with IQPUMP01 and only recently found out you can only control 1 or the other - not both. Doesnt really make sense why, and seems to confuse some of the guys that work for my pool guy. It would be great to be able to adjust all additional settings and functions for the pump directly from the app. (ie MIN and MAX defaults)
Business response:
Hi Jason, You read our minds! The app update coming out next week should help with the functions you're looking for. We look forward to hearing how it works for you! - iAquaLink Support
Cant get connected to wifi. Bought wifi extender with no effect, still says off line, called 6 to 7 times for tech support, always closed. Said call back one time, no call back. Does no good if you cant access the program. Frustrated!!
Business response:
Hi Elizabeth, Our apologies for the connectivity issues you're experiencing! We want to help. Please forward your review to us, along with your phone number, to customerfeedback@fluidra.com so we can troubleshoot with you directly. - iAquaLink Support
WIFI range is bad, you have to stand next to the robot cleaner control to get connection . Cannot set my timezone defaults to Pacific all the time
Business response:
Hi John, we apologize for any issue you might be having! Could you please forward your review to us, along with your contact info, to customerfeedback@fluidra.com? We'll get you up and running. Thanks for your patience! - iAquaLink Support
To date now one has been able to fix the the connection issues, including the Jandy rep or the dealer who installed the unit when they built the pool.
Business response:
Our apologies for the connectivity issues you're experiencing! We want to help. Please forward your review to us, along with your phone number, to customerfeedback@fluidra.com so we can troubleshoot with you directly. - iAquaLink Support
It is functional. It's a 20 year old interface with equally old communication interfaces. I could lead a team of 2 hardware engineers and 3 software devs and have this second to none. And I'm not setting the bar from other pool apps since they all are horrible. I'm saying a modern automation and control suite. They've had 20 years... Same stuff.
Business response:
Hi Lee, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at customerfeedback@fluidra.com. Thank you for your input! - iAquaLink Support
still not fixed one month later. terrible, Ever since the last update this happen.I open the app all is fine. Close the app go about my day. Open the app I get a pure white screen and do not see my equipment, nothing I can do so I now I have to go to settings and force close the app then open it again so I can do anything.
Business response:
Hi Tom, Our apologies! We'd like to help; please forward your review to us, along with your phone number, to customerfeedback@fluidra.com and we'll be in touch to assist. - iAquaLink Support
Trash. Rarely connects to control unit, which basically makes it unusable.
Business response:
Hi J Staal, We apologize for the inconvenience. We'd like to look into this. Can you please forward your review and any additional information to us at customerfeedback@fluidra.com? Thanks! - iAquaLink Support
Next day answer from the company, acceptable. Hope the answer works
Business response:
Hi Rob, Please let us know if your app is working now. We want you to enjoy your pool! - iAquaLink Support
This app is killing me. It disconnects from my wifi and its the only way to get the solar on. I cant afford the 700 remote but I would if I could!
Business response:
Hi, we apologize for any issue you might be having! Could you please forward your review to us at customerfeedback@fluidra.com? We'll get you up and running. You can also check the connectivity tips online here: www.iaqualink.com/en/support. Thanks! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.