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iAqualink app
About this business
Doesn't work well, I don't recommend. Very unstable.
Business response:
Hi Leo, we're sorry to hear this! We'd like to help. Could you please send your phone/email to us at customerfeedback@fluidra.com? - iAquaLink Support
Wifi connection keeps cutting out, my WiFi router is about 8 feet away from me and the robot and it keeps cutting out.
Business response:
Hi Robert, we apologize for the connectivity issues! Could you please send your phone/email to us at customerfeedback@fluidra.com? We'll get you up and running! - iAquaLink Support
App stability has gotten terrible. Each time I open it crashes the first time or gets 'stuck' trying load. Have to either re-open or go to App info, force stop, and clear cache, then re-open. Less than ideal. Please issue a sw update.
Business response:
Hi! Our apologies for the issues you're experiencing! Please forward your review, along with your contact information, to customerfeedback@fluidra.com so we can get your app back up and running for you! - iAquaLink Support
App keeps spinning and I have to shut down every time. It is also too basic and doesn't sync well enough.
Business response:
Hi John, We're sorry to hear about the issues you're having with our app! Please contact us at customerfeedback@fluidra.com so we can put you in touch with a product specialist to try to get things working better for you. - iAquaLink Support
App is not compatible with Android tablets. Won't install on new Galaxy Tab A with Android 9 because it says it's incompatible with the device.
Business response:
Hi Larry, We have news you may be interested in! We are planning Android tablet support in a new release at the end of September. Thank you so much for your patience as we prepared for this rollout! - iAquaLink Support
New version is very buggy, constantly crashed and requires restarts to get anything to show other than a spinner. Not worth the UI upgrade, at least the old crappy UI functioned correctly.
Business response:
Hi Rick, we apologize for any issue you might be having! Could you please send your phone/email to us at customerfeedback@fluidra.com? We'll get you up and running! - iAquaLink Support
App doesn't work most of the time
Business response:
Hi Dat, we're sorry for the issues you're experiencing! Could you please send your phone/email to us at customerfeedback@fluidra.com? We'll get you up and running! - iAquaLink Support
Difficult to adjust
Business response:
Hi Joe, We apologize for the inconvenience. Can you be more specific please so that we can identify the issue? Don't hesitate to reach out to us at customerfeedback@fluidra.com. Thank you for your feedback! - iAquaLink Support
Update 5/25/20 the new app revision went back to old boring style screen. Put in new router for better signal and that worked for the intermittent disconnect issues but with the latest android phone update and new app version now I'm back to the same old boring screen. And it is buggy and inconsistent now to turn on and off alll my features on the Rs 24. What happened?
Business response:
Hi Doug — Thanks for your feedback; we are always looking to improve our users' experience. If there is anything specific we can look into, please contact us at customerfeedback@fluidra.com with "Google Play" in the subject line. Thank you! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.