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iAqualink app
About this business
Been using this for years without fail. Now they do an update and I can't turn on the spa heater thru the app. I have to do it manually. Sucks that they think they have emake things "better".
Business response:
Hi Brian, This doesn't seem right. We want to take a closer look at this for you. Please send your phone/email to customerfeedback@fluidra.com so we can assist. Thanks for your feedback! - iAquaLink Support
Installed 5.1 version app earlier. App used to crash intermittently. Read many reviews here. In my case, I didn't see any major stability issues. With the latest update today, app seems more stable now and not crashing.
Business response:
Hi Mark, We're always working hard to improve the app. Thanks for your download and feedback! - iAquaLink Support
18th Bug fixes, didn't work, made it worse.. Now the app won't even start when choosing a "system". Before the 18th, it would only crash when reopening an existing running session "system".
Business response:
Hi Mark, This doesn't sound right; we'd like to help correct this. Please email your phone number to customerfeedback@fluidra.com and a product specialist will be in touch to assist. Thanks for your patience! - iAquaLink Support
Stopped working after latest update on 19-05-2020. Now can't connect to my hydroxinator. Tried everything, uninstall, reinstall, reset wifi on hydroxinator setting but app is now useless.
Business response:
Hi Philip, We are sorry to hear this! We'd like to help. Please email your contact info (phone/email) along with "Google Play" to us at customerfeedback@fluidra.com. A product specialist will contact you to see how we can make things right again. Thanks for your patience. - iAquaLink Support
This app needs work. Slow to start, crashes often and the three screens feels like it was developed by 3 diffrent development teams. You can do better.
Business response:
Hi Pete, Our apologies for your crash issues! Can you please email your contact info (phone/email) along with "Google Play" to us at customerfeedback@fluidra.com? A product specialist will contact you to see how we can help. Thanks for your patience. - iAquaLink Support
App is terible , sistem fall down all the time, i cannot control pump speed it goes on maximum and i cannot lower it. This is terible product.
Business response:
Hi Zlatko, We'd like to help get your app working for you. Can you please email your contact info (phone/email) along with "Google Play" to us at customerfeedback@fluidra.com? A product specialist will contact you to see how we can help. Thanks for your patience. - iAquaLink Support
Not only is it app keep crashing all the time. The hardware that it is supporting has ridiculously expensive spare parts(or none). Do yourself a favor avoid zodiac/Jandy products for your pool. As far as a support from this app I only had the chance to deal with incompetence and morons . Their advice is as stupid as reboot your phone. Uninstall/reinstall the app, or referencing updates that do not exist. We are now a month into these repeat failure and no progress from support....
Business response:
Hi A . R, We apologize that the app is giving you trouble! Can you please email your contact info (phone/email) along with "Google Play" to us at customerfeedback@fluidra.com? A product specialist will contact you to see how we can help. Thanks for your patience. - iAquaLink Support
Decent app but this years version has constant crashes after the first load (works first time but when you reopen it crashes until you force close the app) Not a huge deal just have to close it and reopen it but annoying for sure. I cleared all data and issue reoccurs. On a Samsung S10 please fix !
Business response:
Hi Jeff, We're sorry you've been experiencing some crash issues. Can you please email your contact info (phone/email) along with "Google Play" to us at customerfeedback@fluidra.com? A product specialist will contact you to see how we can help. Thanks for your patience. - iAquaLink Support
Worked fine for two months. Now won't allow login even though I can login via web browser. Uninstall and reinstall no help. Pretty irritating. Finally received ptomised tech support call...after three weeks(!!)...by that time I had debugged problem. Sad.
Business response:
Hi Luke, We apologize for this! Try clearing the cache: long-press the iAqualink icon, then go to App Info. Tap Storage, then tap Clear Cache. If that doesn't help, please email us at customerfeedback@fluidra.com with your phone number and "Google" and a product specialist will be in touch. Thanks for your patience! - iAquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is open now. It will close at 6:00 p.m.