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iCash.ca
- Finance
- Hawkesbury, ON
About this business
Location details
372 Bertha St, Hawkesbury, ON, K6A 2A8, Canada
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I did not get the amount I wanted
Business response:
Thanks for the great feedback. A 4-star review is just an opportunity to improve! If there’s anything we can do to make your experience even better next time, please feel free to get in touch with our team. We’re always here to answer any questions or concerns for you.
First time I applied for a loan, I was able to get it no problem, I paid my loan back on time with no issues. I got an email saying my next loan would be faster and easier because of that. Well that was a lie, I applied at 10pm, and over 17 hours later, all I got was questions about my pay, how often I get paid and then told someone else needs to review it, they tell me 1 to 2 hours for that and 5 hours later, nothing, so forget it, you lost a customer. I will not be recommending this app.
Business response:
Dear Kriss, We apologize for any delay. Due to increased volumes, our response time may be longer than usual. Our team operates 24/7 to assist you. Please reach out to support@icash.ca to request a callback so we can discuss this further. Best regards, iCash Team
My 4th loan with them (using the same income for my previous loans and always paying on time) was a significantly lower amount. They definitely don't reward returning paying customers.
Business response:
Dear Sarah, Please be advised that the approved amount is automatically calculated by our system which considers certain factors and information. We would love the opportunity to assist you further. Please reach out to us at support@icash.ca requesting to be called back. Best regards, iCash Team
Useless app
Business response:
Hi, We sincerely apologize if you are experiencing technical issues with our application. Rest assured that we do everything on our side to make sure our services are fully functional all the time. To assist you better, please send us an e-mail to support@icash.ca with your account number and phone number so we can resolve your concern promptly.
Terrible app
Business response:
Dear Sabien, We value your feedback and review, as it helps us to continuously improve. Rest assured that we do everything on our side to make sure our services are fully functional all the time. Please reach out to us at support@icash.ca requesting to be called back and we will be happy to discuss further the situation. -iCash
rating's for their practically nonexistent support. they take a ridiculous amount of time to respond to emails, which is the ONLY way to contact them, and when they do respond it's 9/10 times going to be something completely unrelated to anything you've said/requested assistance with. Plus, EVERY time you send a reply back, they send an annoying automated message that creates a NEW email thread in your inbox, which they respond to. So, it's unnecessarily difficult to keep track of the convo.
Business response:
We apologize if you did not obtain a response in a timely manner. Due to our higher volumes our response time may be delayed. Rest assured that our team works 24/7 to serve you as soon as possible. Please reach out to us at support@icash.ca requesting to be called back and we will be happy to discuss further the situation. -iCash
I never used to have a problem with this app, but now It keeps telling me the bank is having issues even though I was pre-approved. Ever since they updated the app, this has been going wrong. I am a prestigious customer.
Business response:
We apologize if you experienced technical issues with our application. Rest assured that we do everything on our side to make sure our services are fully functional all the time. Upon checking, your application has been approved. We would love the opportunity to discuss this with you further & one of our specialists will contact you shortly.
Scam
Business response:
Thank you for your interest in iCash. Unfortunately, we do not operate in Newfoundland & Labrador. iCash is a licensed lender & trusted lender. Right now, we are operating in Ontario, BC, Alberta, New Brunswick, Nova Scotia, Manitoba, and PEI. We apologize for any inconvenience. For more information, please e-mail support@icash.ca.
It isn't a simple process at all. They ask for so much information and takes forever! Just for a $100! Easier to go in person to a payday loan store!
Business response:
We’re sorry to hear about your experience. iCash is a licensed lender that operates under strict regulations and our agents have to make sure to request all the documents needed to perform a proper review of your application. We would love the opportunity to assist you further, one of our Customer Service Specialists will contact you shortly.
Frequently asked questions about iCash.ca
How is iCash.ca rated?
iCash.ca has a 4.4 star rating with 14,186 reviews.
When is iCash.ca open?
iCash.ca is open now. It is open 24/7.