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Isle Casino Hotel Bettendorf
- Hotels & Travel
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Amenities are nice, restaurant, snacks etc. Room was clean, typical wear and tear for hotel carpet. Beds and pillows are not great. In the cold weather room was extremely dry, everyone woke up stuffy and with a sore throat.
Business response:
We appreciate you taking the time to provide your feedback, Mike. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
took 25 mins to get hot water; then hot water did not last long enough to shower much less for the sink to wash your hands!!! didnt get room cleaned sonce we were NOT made aware of the fact that we needed to tell the front desk b4 7AM that we would want that done since we stayed 2 days! Will b a long time b4 we return!!!😩
Business response:
Thank you for your review. We will take your feedback into consideration to improve our guest experience.
The room was large and comfortable. We were not offered cleaning service when we checked in. The next day I had to walk through the hotel carrying clean towels to our room! We will not stay there again.
Business response:
We appreciate you taking the time to provide your feedback, Mary. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Horrible customer service, please hire enthusiastic people and willing want to work.. Or just replace them with automated check in and check out kiosk.
Business response:
Thank you for your feedback.
Lovely room but no cold water! I've heard of no hot water but this was uncomfortable. The sink offered hot water from the cold tap and hotter water from the hot tap. Your shower choice was HOT or scalding!
Business response:
Thank you for your feedback. Please contact the property directly with more room details in order for this concerns to be fixed.
When I called in before even leaving home to make sure I had the things I needed. I calle and was assure that they would be able to accommodate me when I called into front desk one supervisor was intolerant to my requests and just rudely hung up on me. Then when I called back some other employee refused to let me talk to a manager and chastised me several times over me checking in too late too receive the things I asked for. All I want is a fan for circulation and when I was at front desk I saw a fan there and they claimed ... read more
Business response:
Lloyd, thank you for your feedback. I would first like to apologize for your experience. Your concerns will be addressed with the hotel agent who assisted you at check in. If available, should you provide the name of the other agents, their customer service could be addressed as well. We hope you give us another chance in the future. For future reference, we do not have box fans available for guest use. We do have ceiling fans in the Deluxe Tower hotel, should you wish to upgrade. Thank you again.
Room was nice, no real issues except an alarm kept going off in someone’s room, it was as annoying. Also I was looking forward to relaxing in the hot tub but when I went to the pool area it was closed.
Business response:
Thank you for your feedback, Keeley.
You're bed is terrible i didn't get any sleep last night and your Toilet is like sitting on the floor. That is terrible.
Business response:
We are sorry to hear about your poor experience, Don. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit.
Find another place Bad - they didn’t have the room we reserved. Put us in a room that had less beds than we needed and said they didn’t have extra pillows. WiFi was bad. Water pressure terrible. Bed was basically on the floor and too soft. Just a bad all around experience.
Business response:
We appreciate you taking the time to provide your feedback, Patrick. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Frequently asked questions about Isle Casino Hotel Bettendorf
How is Isle Casino Hotel Bettendorf rated?
Isle Casino Hotel Bettendorf has a 3.9 star rating with 7,427 reviews.
When is Isle Casino Hotel Bettendorf open?
Isle Casino Hotel Bettendorf is open now. It will close at 8:00 p.m.