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Isle Casino Hotel Bettendorf
- Hotels & Travel
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Restaurant staff was terrible. Took forever to get served then when we did get our food they brought the check and preceeded to cut all the TVs and music off.
Business response:
Thank you for your feedback. This information will be passed on to the director of food and beverage.
I had paint falling from the ceiling while I tried blow drying my hair. The air didn’t work. The elevators were down to 1 working which caused a 20 minute wait and then a ride that stopped by every floor. Customer service was a joke. The place was over priced and disgusting. Highly recommend staying anywhere else.
Business response:
Travis, thank you for sharing this feedback with us. Please note we have processed a refund of the hotel resort fees to the credit card on file. Please allow ten business days for this to fully reflect in your account.
Room was not very clean and had stains on carpet. Drain backed up in bathtub and sink. Check in took 20 minutes. Otherwise, most things were fine.
Business response:
We are sorry to hear about your poor experience, Brian. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit.
Extremely rude staff/security. Much better places/Casinos to stay at in town.
Business response:
We are sorry to hear that you didn't have a great experience, so we are sorry to have let you down, we take your feedback on board, and we will strive to make improvements accordingly.
The air conditioning wasnt working and the hot tub jets didnt work. Front desk gal was very rude Super disappointing.
Business response:
Courtney, thank you for your feedback. We would like to know more regarding your experience with front desk. Please contact the hotel directly. Thank you.
The girl at the Check encounter was rude and not very nice. We wanted to try and check in early since we had driven an hour to get there. She told us the room was ready. We’d have to wait till 4 PM. She didn’t advise us that we could do an early check-in. I had to do that on the kiosk, which cost me an additional $114 on a room that was already paid for we didn’t even end up staying. We left the hotel. I’ll never go back.
Business response:
We appreciate you taking the time to provide your feedback, Denise. We are sorry your stay wasn't as satisfactory as it could have been. But your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Bathroom was disgusting!!! Bathtub totally filthy!! Was put in a floor with little league team super noisy not worth 200 I spent!!!
Business response:
We appreciate you taking the time to provide your feedback, Jamie. We are sorry for the inconvenience with your stay. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Had a smoking room and asked for a nonsmoking room. I ended up getting bites all over my neck and arms from possible bed bugs- they never followed up
Business response:
Thank you for reaching out. Documentation shows our Executive Housekeeping Manager did call the number on file on 6/10/24 and left a voicemail. Please contact the property directly to reach the Housekeeping Manager.
Awful service My experience was extremely awful The front desk staff were extremely rude and awful. The lady checking me out today was abusive yelled and use cuss words. I did reach out to the manager and still haven’t received the return call was the only after she calls security but Ashley never called me back and I never got the name of the lady and check out but I do have a video of her screaming Yum yelling at me absolute worst experience ever stayed in room 100 you heard screaming yelling all night the people at the p... read more
Business response:
Thank you for your feedback, Willard. Ashley is generally out of the office on Sundays and Mondays. I would expect her to call early this week, possibly today.
Frequently asked questions about Isle Casino Hotel Bettendorf
How is Isle Casino Hotel Bettendorf rated?
Isle Casino Hotel Bettendorf has a 3.8 star rating with 7,370 reviews.
When is Isle Casino Hotel Bettendorf open?
Isle Casino Hotel Bettendorf is open now. It will close at 8:00 p.m.