Isle Casino Hotel Waterloo

THEODORE BIAGIONI 

on Expedia

a year ago

Bad dining and dirty hallways 

Alyssa Valdez-Quinlan 

on Expedia

a year ago

Customer and Security response is lacking. The room was clean & bed were comfortable. The customer service was lacking in regards to safety and security. About 3 hours after check in about 6pm, we started to hear so commotion in the hallways. A woman and man were arguing very loudly. I tried to just turn up the tv and distract my small children. They settled and the yelling stopped, for a while. About 830/9pm, it got real loud and concerning, so we called the front desk. We were unsure which room it was coming from & with m... read more

courtney winkels 

on Expedia

a year ago

The room wasn’t that clean. I found wrappers, a dirty sock, and a pair of glasses under the bed. The end table with the phone had something sticky and dirty stuck on it. We went to sit in the hot tub and a maintenance guy told us that we had to get out because they were going to clean it after someone had an accident in it. Gross! They to update their pool area and ad some fun things to do at the pool. Maybe a waterslide? 

Dustin Porter 

on Expedia

a year ago

They have a communal microwave for each floor very fancy! 

Melodi Thompson 

on Expedia

a year ago

The parking lot for the hotel was not close. 

trey hutchison 

on Expedia

a year ago

Rooms smell like smoke. Apparently there is a process to get your room made up that I wasnt informed of. Vending machines didnt work. Best of all, they like to charge resort fees that were already collected by expedia. Never again. 

Jeanne Peters 

on Expedia

a year ago

We were quite disappointed when we picked this place because of breakfast. But you didn’t open until 9 am. We had to leave before this and asked for coffee with front desk saying to wait.