This profile has been claimed by the business owner or representative.
iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Francisco is excellent Francisco contacted me via phone within minutes of submitting the transfer form to get a wet signature and subsequently uploaded the form. Excellent customer service.
Recharacterizing my contribution I love speaking to real people and Itrust provides that service. I called and spoke with Romeo today. I had a mess on my hands with over contributions and needing to Recharacterize my contribution. Romeo was patient and helped me figure out what I had done between my two accounts. He then walked me through two request forms and helped me fill them out properly to submit. He was very polite and well spoken. A huge help. Thank you Itrust and Romeo.
Great customer service. Great customer service. Helped me out a lot and answered all my questions.
Chris walked me through the process… Chris walked me through the process thoroughly.
Great service Great service, great help ,very patient and very trustworthy.
Business response:
Thank you for the positive feedback, John!
Distribution process. This morning I called about my distribution and talked with Romeo. He explained to me in detail how long the process takes and what I should expect in the next couple of days. The frequently ask quetion is great but person to person is better for me. I seem to get more questions answered with a person then a AI or a bot. I recommend not to get rid of person to person altogether in the futere. Instead, give the customer the option to pay for person to person. Some of the vintage folks like myself feel mo... read more
Business response:
Thank you, Jose! We’re so glad that Romeo provided detailed guidance on your distribution and helped set the right expectations. Please feel free to reach out to us with any additional questions.
Very respectful and knowledgeable about… Very respectful and knowledgeable about the nature of my issue.Customer rep Jilian was helpful in explaining in detail of what my concern was. Also he did a over the phone walk through with me to ensure that my issue would be resolved appreciate it very much thank you.
Knowledgeable and quick agent. Knowledgeable and quick agent.
The customer service at this company is… The customer service at this company is amazing! Romeo explained everything and made me feel assured about my account.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 17,320 reviews.
When is iTrustCapital open?
iTrustCapital is open now. It will close at 5:00 p.m.