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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Everything that customers typically… Everything that customers typically expect to go poorly in a customer service experience always go well at ITrust! It is easy to find the phone number, it is easy to get through, there is only one prompt, then you talk to a human being right away. As if that wasn’t enough, Romeo, with whom I worked today was knowledgeable and helped to answer all of my questions with confidence and without hesitation. It may have taken me five minutes from beginning to end for this entire transaction. I w... read more
Business response:
Thank you, Jason! We’re so glad to hear that your experience with our team, especially with Romeo, was fast and refreshingly human. Feel free to reach out to us with any additional questions.
When I first contacted Itrust capital I… When I first contacted Itrust capital I was impressed with the customer service. The last couple of days I've been kind of passed around and I Was less impressed. I do have a vision disability and am quite slow with operating my android so I kind of understand the frustration. Then came Ayrton. This young man is a breath of fresh air! He was patient, kind, and incredibly helpful and knowledgeable. He walked an old blind man through funding my new account and stuck with me all the way ... read more
Business response:
Thank you, Bruce! We’re truly grateful you shared this, and we’re even more grateful that Ayrton was able to give you the level of care and support you deserve. Please feel free to reach out to us with any additional questions.
I just got off the phone with Rafael… I just got off the phone with Rafael who answered all my questions about beneficiaries on my PCA account. I lhave been with I trust capital for a year now and they are always so helpful. No matter who I talk to there they always help me accomplish why I called. Rafael was very friendly and knew the answers to all my questions. Scott Sanders
Business response:
Thank you, Scott! We're glad you have the comfort of knowing that we are here to support you with any questions. It's good to know that Rafael was able to help you out and answer your questions.
Jett was very helpful he was great he… Jett was very helpful he was great he helped me out very good
Business response:
Thank you, Arafat! We're glad Jett was able to help you out. Feel free to reach out to us with any additional questions.
Romeo was very helpful with my RMD. Romeo was very helpful with my RMD.
Business response:
Thank you for your positive feedback, Liz!
Listed support number, no wait, and easy to understand I'm not very techy and I had a problem opening my account. I called the LISTED SUPPORT NUMBER and got right through to Romeo. I was very happy that he was easy to understand and he had me all fixed up in a couple minutes.
Business response:
Thank you, Mike! We're glad Romeo was able to get your account set up. Feel free to reach out to us with any additional questions.
Rafael is very calm and reassuring in… Rafael is very calm and reassuring in his effort to help me complete my RMD without error. He made me feel very capable handling all the transactions necessary to complete this task. I highly recommend him and hope the company does too!
Business response:
Thank you! We're glad Rafael was able to help you complete the RMD. We appreciate your kind words.
Rafael: makes life simple Rafael is one of the most grounded, warm, and genuinely insightful customer support reps we’ve ever worked with. When he spoke, everything that used to feel complicated not only felt workable—it felt easy. His explanations were clear, practical, and incredibly reassuring. To make sure we were fully supported, he even set us up with the ability to text him or schedule a follow-up call if we needed anything — and being able to reach him that way made all the difference. His support felt robust, person... read more
Business response:
Thank you, Kortnye! We’re so glad to hear how reassuring and insightful your experience with Rafael was. Feel free to reach out to us with any additional questions.
I had an excellent experience with… I had an excellent experience with ITrustCapital. Darya Pirzadeh, the FinOps Specialist, helped me set up my wife as a beneficiary on my PCA, and the entire process was quick, easy, and gave me real peace of mind. Thank you for your outstanding service! Sincerely Nick.
Business response:
Thank you, Nick! We're glad Darya was able to help set up the beneficiary for you. Feel free to reach out to us with any additional questions.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 15,078 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open on Monday at 7:00 a.m.