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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Outstanding customer service, Ayrton patience and understanding my needs. 10 stars Ayrton. Service was awesome 10 stars for sure
Business response:
Thank you, Thomas! We're glad Ayrton was able to deliver such outstanding assistance. Feel free to reach out to us with any additional questions.
My customer service representative was… I want to say a big “THANK YOU” to Ayrton, the customer service representative whose guidance and help was absolutely Wonderful and he was so very patient with me in setting up my account as well as walking me through the transfer process. Very grateful!
Business response:
Thank you, Uarda! We're glad Ayrton was able to assist from account set up to to the transfer process. Feel free to reach out to us with any additional questions.
Thanks to Josh C for assisting me with… Thanks to Josh C for assisting me with my wire transfer from Itrust to my bank!
Business response:
Thank you! We're glad Josh was able to assist you with your wire transfer. Feel free to reach out to us with any additional questions.
Today I had an excellent customer… Today I had an excellent customer service Romeo had a lot of patience with me.
Business response:
Thank you, Patty! We're glad Romeo was able to help you out. Feel free to reach out to us with any additional questions.
Jimbo did a great job and was patient… Jimbo did a great job and was patient with me while I walked through the transfer. Thanks again Mike P
Business response:
Thank you, Michael! It's good to know Jimbo was able to walk you through the transfer. Feel free to reach out to us with any additional questions.
Slow distribution processing As of Jan 22nd, 2026 - ITrust customer service representatives stated they are having problems/delays in processing distribution requests due to high demand. Holiday aside, there is no excuse for not processing transactions in a timely manner. I value controls that are in place for my security. But there have been times where distributions have been processed in a couple of days and others like now where it will take in excess of a week. This is access to my funds. ITrust needs to staff up and me... read more
Business response:
Thanks for your feedback and you commitment to the platform. As you noted, distributions generally occur in a very timely fashion, and we get hundreds of reviews every month highlighting our smooth distribution process. In this instance, our team let you know that there has been an exceptionally high number of requests lately, as a transparency courtesy, but we're still processing distributions within the standard timeframe that we communicated.
I want to thank Andrew for the help… I want to thank Andrew for the help with non-technical people with rollover problems
Business response:
Thank you, Paul! We're glad Andrew was able to help with your rollover. Feel free to reach out to us with any additional questions.
Rafael was courteous Rafael was courteous, prepared, professional & helpful. I was very pleased at how efficiently our distribution session was conducted.
Business response:
Thank you, Glenn! We're glad Rafael was able to help you with the distribution. Feel free to reach out to us with any additional questions.
Josh B answered all my questions Josh B answered all my questions, professionally and kindly and did a great job. I’m in the process of increasing my IRA to a SEP IRA.
Business response:
Thank you, Ken! We're glad Josh was able to address your concerns. Feel free to reach out to us with any additional questions.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 15,652 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open at 7:00 a.m.