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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer service was excellent Romeo is… Customer service was excellent Romeo is the one that helped me to get started. He was very clear in explaining what I need to do that makes signing up and link in my bank account very easy Thank you
Business response:
Thank you! We're glad Romeo was able to help you get started and explain the following steps. Feel free to reach out to us with any additional questions.
Francisco is very professional and… Francisco is very professional and always very prompt.
Business response:
Thank you for the positive feedback, Paul!
I’m super excited for my future… I’m super excited for my future partnership with the ITrustCapital platform. My customer service representative Josh today was awesome 👏🏽, he was very knowledgeable of all my questions asked regarding to my account and assets that are on their platform!! I highly recommend anyone who wants to place your assets on a safe and professional platform use ITrustCapital. Thank you ITrustCapital family and God Bless!!
Business response:
Thank you, Kareem! It’s great to know Josh was able to answer all of your questions and provide knowledgeable support. Please feel free to reach out with any additional questions.
Access Restored by Ayrton When I changed phones my authenticator got wiped, so I needed to reset my 2-factor authentication. Ayrton was super helpful in restoring my access and keeping my account secure.
Business response:
Thank you, Dave! We’re glad that Ayrton was able to help restore your access and assist with resetting your authentication. Please feel free to reach out with any additional questions.
Patient and Expert Client Service Francisco expertly and patiently guided the initial funding of my PCA despite some administrative challenges. I am so pleased with the level of service that feels like a Private Banking experience. I also appreciate that the Client Services Team is located domestically. I am grateful to be a Client of iTrust as we navigate this rapidly evolving world of digital assets. Thank you!
Business response:
Thank you, William! We’re happy to hear that Francisco was able to patiently guide you through the initial funding of your PCA, even with the challenges along the way. Please feel free to reach out with any additional questions.
I was able to speak to another human… I was able to speak to another human being on the other line sounds silly, but this is what made the difference for me. I can't tell you how many times I call a company and I get a 'domino' of number options to push until I get cut off. Jimbo was the great employee that helped me today and he was professional/kind/patient. I set up an account today and he stayed with me the entire time. I was very happy. This company will do well with employees like, Jimbo. Good work.
Business response:
Thank you, Daniel! Being able to speak with a real person when you need help can make all the difference, and we’re so glad Jimbo provided support while staying with you throughout the setup process. Please feel free to reach out with any additional questions.
Rafael supported me very well! Rafael was very pleasant and supportive. He is very knowledgeable and able to relate his knowledge to me over the phone as we were looking at the mobile app on my phone.
Business response:
Thank you, Mark! We’re so glad to hear that Rafael was able to clearly walk you through the mobile app while you were on the phone together. Please feel free to reach out with any additional questions.
Handled my inexperience and age kindly… Handled my inexperience and age kindly and with respect.
Business response:
Thank you, Steve! It’s important to us that every client feels respected and supported throughout the process. Please feel free to reach out with any additional questions.
If we could give 10 stars we would If we could give 10 stars we would! Ayrton was the kindest most helpful person we have had the pleasure to work with!! He walked us through moving funds and followed up to make sure everything went smoothly. Give him a raise because his customer service is priceless!!
Business response:
Thank you, Carmen! We’re happy to hear that Ayrton provided such attentive and helpful support while guiding you through moving your funds. Please feel free to reach out with any additional questions.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 16,320 reviews.
When is iTrustCapital open?
iTrustCapital is open now. It will close at 5:00 p.m.