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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
these rooms need to be remodeled and has a moldy smell not clean mold smell restrooms not up to standards torn shower curtains this hotel needs to be remodeled and updated pictures need to be placed on site because pictures on the sites look nothing to the rooms when you get there in person! N/A
Business response:
Hello Veronica, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to man... read more
Fair, but could be better Rooms could be updated. Repairs for outlets and shower faucet broken and sharp. Fan in bathroom falling out of the ceiling. Hall way smelled like someone smoking pot. Water pressure was great, staff was friendly.
Business response:
Hello Shelly, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do no... read more
Wasn't worth the price Bathroom wasn't clean enough, halls had a bad smell, bugs, witnessed other tenants complain about bugs. Kitchen/housekeeping staff wasn't very helpful. Front desk staff was friendly/helpful Our first room had bugs and many stains on bed/blankets, we asked for another room and was accommodated immediately no attitude or excuses, just apologies.The bed was comfortable.
Business response:
Hello Noresha, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
La Quinta Mesquite Texas It was dirty and old. The curtains were moldy amd torn and the flooring was coming up. The shower was old and basically caulked together and there was a large piece of the light fixture broken and on the floor. The beds were comfortable and breakfast was good.
Need some work done in the hotel The smell on the floor The 2nd floor reaped of doh smell.. and the bathroom needs work.
Business response:
Hello Cortonya, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.
filthy we did not stay the night and did not get a refund the room was filthy and the hotel was ran down nothing the property was filthy and the desk clerk was rude we did not stay after seeing the room and did not get a refund
Business response:
Hello Cameron, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this information has been forwarded to management to address promptly. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.
Bad
Disappointing the sheets were disgusting & people across the hallway were fighting each other really loud early in the morning woke us up
Business response:
Hello Butler, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
Keep n mind I have 3 kids, THEY gave me wrong room bc THEY Overbooked double queen bed rooms 2nd floor definitely needs some work done. When you walk in to the hotel the first floor looks decent but once you enter the elevator it’s dirty in there then you get to second floor and get this humid bad odor. Dirty carpet smell.. Breakfast was very good. Had a large variety and cafeteria workers were super sweet and helpful.
Business response:
Hello Cindy, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,720 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open at 12:00 p.m.