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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
Horrible commotion fights drugs roaches stains on beddings leaks holes in the wall violence outside great staff
Very Poor
Really bad experience. Sitting in bed watching tv and noticed bed bugs crawling right next to me. I Got up to a inspection and they were under my bed pillows and under my mattress. I had to leave in the middle of the night. I've never discovered this problem at this location but I don't think I would ever stay there again. I really hate that I had a bad experience because I really liked this place. The staff is always nice and the location of the hotel is great.
Business response:
Hello Makeitha, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to... read more
Bad I paid almost 1500$ for 2 weeks and the housekeepers refused to clean my room change my sheets didn't give me no towels or toilet paper or trash bags nothing I had 2 kids with me and a dog that I kept in the cage while I was gone so I could get house keeping and nothing was done about it
Business response:
Hello Miznlos15, Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.
Ragadey Room Our room was hot because the hot water in the shower wouldn't stop running and the floor was falling apart. The clerk did everything not to accommodate me. I paid for a suite, he downgraded us to a regular queen room, didn't offer to knock anything off and didn't want to change rooms. That room made a loud noise everytime u cut the lights on. I was too done. I will not go back to this place! I really wanted my money back! The location was great.
Business response:
Hello Jessica, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Very nasty and filthy The room was nasty blood on the spread. Refrigerator was nasty not cleaned out. They said they didn't have any additional bedding. We had to request to move rooms. The second room was not as dirty but we had to make it work for the one night. The toilet was backing up when you flushed had to wait on it to go down. Breakfast was very minimal compared to other hotels we have stayed. for what we paid this was a rip off very disappointing. They also had us pay a additional $50 deposit when we arrived that w... read more
Business response:
Hello Kim, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.
uncomfortable the door to the room looked like someone kicked try he door in and didn't close properly. the place had a dinge to it and a horrible smell
Business response:
Hello Micah, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.
I’ve stayed there before and the tub has needed work! A good scrub wouldn’t hurt! Otherwise outstand I didn’t like the bath tub. It was stained with hair and Mr Clean is needed for sure! Breakfast could use some bacon. It was good food and Rosie went out here her to get what we needed. Outstanding service!
Business response:
Hello P Armando, It was a pleasure assisting you during your stay. Our rooms are cleaned by professional cleaners every checkout and during this pandemic, we take extra precautions and cleaning. We can assure you that the room and everything inside have been cleaned and sanitized, but we will still make sure to have this reviewed with our cleaners.
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,750 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open at 12:00 p.m.