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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The reviews tell the whole story, think twice before booking There was a musty odor in the hallway on the 2nd floor. The bathroom was not thoroughly cleaned, the floor beneath the toilet did not seem to be stable because the toilet would move when sitting on it; the shower curtain would not close completely. The door handle on the outside of the bathroom was broken off and the handle on the inside would not lock (maybe that was a good thing being that the outside handle was broken). The carpet was dingy with fingernail polis... read more
Business response:
Hello Kimberly, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Enjoyed my time overall with family, but the facility needs several removations and would be better off tearing it down The first room they put us in had a leak in the ceiling of the bathroom, a stain on bedsheets, and cracks in the floor. The new room still had a stains on the bed, a dead roach and ladybug in the tub, and a broken microwave. Poor wifi connection, as well as weak service from the staff. 0/10 would not recommend Close to many restaurants, and Walmart nearby. Bed was comfortable and enjoyed the conference room... read more
Business response:
Hello Jalia, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to ou... read more
Money Wasted. Not satisfied. Will not come back. This property is very raggedy. Just throw the entire building away because it’s straight garbage. They might as well rebuild instead of them trying to patch up everything that’s broken. I dislike everything about my stay here. As soon as I seen my room I wanted to cancel but I didn’t want to lose my money. My brother in law seen a roach in their room. The roach was flexing how much authority he had in that room. Absolutely nothing. Let me correct that I enjoyed the coffee.
Business response:
Hello Candice, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
Attentive, friendly staff but hotel needs upgrades-even for a pet friendly hotel! Need pest control- roach, bugs seen with lights on; cigarette burn on comforter, furniture is neglected and torn up. Just because this a pet friendly hotel doesn’t mean it should be assumed all animal lovers would accept bad conditions. We are still paying for a clean, well kept, room. I was changed to a suite and like the extra room for me and my kitty.
Business response:
Hello Kaaa, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
muy malo la cama era muy incomoda, pedí cambio de habitación y me dijeron que todas las camas estaban igual así que no creo que tengan alguna cama cómoda, el desayuno era un asco, una persona tiro una cuchara al piso con la que se servía el huevo, le pedí al personal que estaba cerca que la cambiaran y Nadamas me di la vuelta y la volvió a poner no puso una limpia No me gusto nada
Business response:
Hello Alberto, Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.
VERY DISAPPOINTING WE HAD LOOKED SO FORWARD TO THIS STAY, OUR 50TH WEDDING ANNIVERSARY. THE ROOM WAS HIDIOUS, SMELLED, LEAKING FAUCETS, FLOOR WAS ALL BROKEN UP AND FELT LIKE WAS GONNA FALL THROUGH, ROACHES CRAWLING ALL OVER OUR STUFF, PILLOWS WERE DAMP, WE STAYED 2 HOURS AND DECIDED TO GO HOME. SO DISAPPOINTED. GUY WHO CHECKED US IN WAS NICE.
Business response:
Hello DEBRA, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to ou... read more
these rooms need to be remodeled and has a moldy smell not clean mold smell restrooms not up to standards torn shower curtains this hotel needs to be remodeled and updated pictures need to be placed on site because pictures on the sites look nothing to the rooms when you get there in person! N/A
Business response:
Hello Veronica, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to man... read more
Fair, but could be better Rooms could be updated. Repairs for outlets and shower faucet broken and sharp. Fan in bathroom falling out of the ceiling. Hall way smelled like someone smoking pot. Water pressure was great, staff was friendly.
Business response:
Hello Shelly, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do no... read more
Wasn't worth the price Bathroom wasn't clean enough, halls had a bad smell, bugs, witnessed other tenants complain about bugs. Kitchen/housekeeping staff wasn't very helpful. Front desk staff was friendly/helpful Our first room had bugs and many stains on bed/blankets, we asked for another room and was accommodated immediately no attitude or excuses, just apologies.The bed was comfortable.
Business response:
Hello Noresha, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,750 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open at 12:00 p.m.