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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad hotel The hotel was dirty and my room smelled like urine. I will never stay in this particular location again. NOTHING
Business response:
Hello Valorie, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Bad
worst hotel i have ever stayed in pictures are a lie looks like they never clean Nothing it was extremely dirty
Business response:
Hello Luis, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that youve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provid... read more
Bad Nasty dirty hotel would not recommend to anyone!!! Absolutely nasty. Bathtub had rusty wholes and they painted spots all over it to try to cover it up. Door plates almost falling off. And another room tub was holding water and had a steady drip. We were sent to 3 rooms.
Business response:
Hello Kami, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had about room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
Disappointing The bathroom The bed
Business response:
Hello Helix, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
Fair
Wouldn’t book again. Visible mold and dirty towels left in the room Too noisy after 10pm it was easy to get to.
Business response:
Hello Travis, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
Wasn’t up to my standards Up above The hotel just looks run down, tub had running water that wudnt stop, smoke detector was falling off the wall, and while I was reporting all of this upon checking in a customer was complaining about the toilet not flushing. The guy handed her the plunger. That was my que to find another hotel
Business response:
Hello felix, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
It was not the worst place but not in our top 20. Cleanliness, better upkeep, more staff. The location was pretty good, not easy to find though. We had issues with dirty sheets with body hair and mold smell in the room as well as mold in the office chair. The shower srall had a broken knob. We did get moved after we requested a different room. The second room was cleaner but still looked run down. The gentleman at the desk did his best to assist but it was obvious he was overworked as he was the only employee we saw at the f... read more
Business response:
Hello Jason, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our futu... read more
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,720 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open at 12:00 p.m.