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La Quinta Inn & Suites Dallas Mesquite
- Hotels
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad I paid almost 1500$ for 2 weeks and the housekeepers refused to clean my room change my sheets didn't give me no towels or toilet paper or trash bags nothing I had 2 kids with me and a dog that I kept in the cage while I was gone so I could get house keeping and nothing was done about it
Business response:
Hello Miznlos15, Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.
Ragadey Room Our room was hot because the hot water in the shower wouldn't stop running and the floor was falling apart. The clerk did everything not to accommodate me. I paid for a suite, he downgraded us to a regular queen room, didn't offer to knock anything off and didn't want to change rooms. That room made a loud noise everytime u cut the lights on. I was too done. I will not go back to this place! I really wanted my money back! The location was great.
Business response:
Hello Jessica, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Very nasty and filthy The room was nasty blood on the spread. Refrigerator was nasty not cleaned out. They said they didn't have any additional bedding. We had to request to move rooms. The second room was not as dirty but we had to make it work for the one night. The toilet was backing up when you flushed had to wait on it to go down. Breakfast was very minimal compared to other hotels we have stayed. for what we paid this was a rip off very disappointing. They also had us pay a additional $50 deposit when we arrived that w... read more
Business response:
Hello Kim, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.
uncomfortable the door to the room looked like someone kicked try he door in and didn't close properly. the place had a dinge to it and a horrible smell
Business response:
Hello Micah, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.
I’ve stayed there before and the tub has needed work! A good scrub wouldn’t hurt! Otherwise outstand I didn’t like the bath tub. It was stained with hair and Mr Clean is needed for sure! Breakfast could use some bacon. It was good food and Rosie went out here her to get what we needed. Outstanding service!
Business response:
Hello P Armando, It was a pleasure assisting you during your stay. Our rooms are cleaned by professional cleaners every checkout and during this pandemic, we take extra precautions and cleaning. We can assure you that the room and everything inside have been cleaned and sanitized, but we will still make sure to have this reviewed with our cleaners.
The reviews tell the whole story, think twice before booking There was a musty odor in the hallway on the 2nd floor. The bathroom was not thoroughly cleaned, the floor beneath the toilet did not seem to be stable because the toilet would move when sitting on it; the shower curtain would not close completely. The door handle on the outside of the bathroom was broken off and the handle on the inside would not lock (maybe that was a good thing being that the outside handle was broken). The carpet was dingy with fingernail polis... read more
Business response:
Hello Kimberly, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Enjoyed my time overall with family, but the facility needs several removations and would be better off tearing it down The first room they put us in had a leak in the ceiling of the bathroom, a stain on bedsheets, and cracks in the floor. The new room still had a stains on the bed, a dead roach and ladybug in the tub, and a broken microwave. Poor wifi connection, as well as weak service from the staff. 0/10 would not recommend Close to many restaurants, and Walmart nearby. Bed was comfortable and enjoyed the conference room... read more
Business response:
Hello Jalia, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to ou... read more
Money Wasted. Not satisfied. Will not come back. This property is very raggedy. Just throw the entire building away because it’s straight garbage. They might as well rebuild instead of them trying to patch up everything that’s broken. I dislike everything about my stay here. As soon as I seen my room I wanted to cancel but I didn’t want to lose my money. My brother in law seen a roach in their room. The roach was flexing how much authority he had in that room. Absolutely nothing. Let me correct that I enjoyed the coffee.
Business response:
Hello Candice, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
Attentive, friendly staff but hotel needs upgrades-even for a pet friendly hotel! Need pest control- roach, bugs seen with lights on; cigarette burn on comforter, furniture is neglected and torn up. Just because this a pet friendly hotel doesn’t mean it should be assumed all animal lovers would accept bad conditions. We are still paying for a clean, well kept, room. I was changed to a suite and like the extra room for me and my kitty.
Business response:
Hello Kaaa, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,822 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open at 12:00 p.m.