La Quinta Inn & Suites Dallas Mesquite

Business response:

Hello Emerson, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business., 

Business response:

Hello Jojo, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations. 

Business response:

Hello Sheriathea Waters, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines especially during this pandemic, we would appreciate if this things can be reported to us as we do not want this to happen again. 

Business response:

Hello Salas, I find it very disturbing to learn that you were subject to such an encounter in our hotel and I want you to know that we take guest security issues very seriously. You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of guest property. We hope you'll return someday to see how we're improving. 

Business response:

Hello Guest, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. 

Business response:

Hello Jenvalle, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.