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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Almost a nightmare Comforter had cigarette burns roaches crawled on my feet while I brushed my teeth bathtub had no stopper bathtub was stained with rust the toilet clogged up the first flush and I had to text plunge the toilet myself and the toilet was crooked on the mail wall and the Kleenex holder fell off and broke I hope I don’t have to pay for it cause it was on a lopsided toilet the carpet was humid and sticky it was hot in the room for three days the air didn’t work well. Horrible experience. Sorry
Business response:
Hi, David. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
Fair When you walked in the room, it smelled like mildew. The rooms had so much humidity in them. Yes , “rooms”. There were 5 groups with us and every room was like that. Our room didn’t get very cold either. Was close to where I needed to be.
Business response:
I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Bad It was nasty have mold didn’t have any clean towels key to the room stopped working a lot the staff was rude NEVER AGAIN
Business response:
Hi, Alexza. It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
I would of rather slept in my car!!! The hotel was dirty, very very stinky, everything was broke. TVs didn’t work, remote control was cracked but they had it it wrapped in tape. They didn’t offer any extra cover or pillows for the let out couch. Towels were dirty. I had to purchase towels, air freshener and cleaning supplies from wal mart. I don’t like anything about this hotel!
Business response:
Hi, Shundricka. I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our... read more
Not again at this location. Already discussed
Business response:
Hi. Martha. We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
Fair Someone stole the license plate off a car
Business response:
Thank you for taking the time to share your comments regarding our hotel. I hope that we will impress you with exemplary service during future visits.
A dump. Paid over $170. Booked a king room, they gave me two doubles. The place is a dump. Literally. Do NOT be conned i Everything. Nothing
Business response:
Hi, WILL. We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
Poor Elevator smelled like burning electrical wires, room was poorly painted, tub had cracked and missing caulking, carpet in room was moist, toliet kept refilling every 2 minutes, missing light bulbs in lamps. I had upgraded to have a tub in our room, and didn't get that. Staff was nice.
Business response:
To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our staff and elevator. We hope to see you again and that you will be truly impressed with our continued improvements.
Bad The entire hotel smells moldy. Room would not stay cool- small ac unit for big suite. The room was dirty- hair in the tub, dirt and grime everywhere, empty tp roll with no extra. The entire place feels grimy and unclean. The beds were comfortable.
Business response:
Hi, Emily.I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,750 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open tomorrow at 12:00 p.m.