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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Need some assistance I had to switch rooms 2 times. 1) because of infestation of bugs and bathroom had alot of mold in tub area. 2) because room was not clean or someone was occupying the room. The staff was pretty pleasant once I was able to be helped. Sat at desk for about 15 minutes before being assisted.
Business response:
Hi, Kawaun. We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we respond promptly to pest alerts with expert extermination services and treat to deter pests on a regular scheduled basis. We respond to all claims of a pest issue with prompt and professional action. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
Disgusted It says no smoking but you could smell smoke from the rooms, the rooms need upgrading, the floor tile was cracked in the room I stayed in, I didn’t get any rest really because I was uncomfortable, the towels had stains on them as well as the sheets, if you decide to stay here bring your own stuff!Someone dropped a sack of food and it stayed there for a whole day, there were dogs inside. I will not stay at another La Quinta again!! Location
Business response:
I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoki... read more
Disappointing
Disappointing The elevator smelled like vomit The buttons were nasty The hallway was dirty
Business response:
Hi, Raymanda. Through feedback like yours we are able to address our weaknesses and to improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change you... read more
Horrible A staff person on duty. Waited 20 minutes to check in. 2nd night key didn’t work took long time to get someone to reset. Only one towel. Third night room not touched key didn’t work. Went to get towels. Was given thin small stained towels with big hole in it. Next morning wife couldn’t get in room took three trips to desk to get in. We cut stay short. No waffle mix but iron was on. Went out for breakfast the rest of stay
Business response:
Hi, John. Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
Disappointing Bathroom was outdated, spots on wall and ceiling, paint peeling off, and sheets still had stains. Staff and customers were not wearing mask. The location was great. Restaurants around the area was a big plus.
Business response:
We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff and location. Please do consider us again on your next visit to the area.
Poor Poorly maintained Unfriendly check in The bed was clean and comfortable
Business response:
Hi, Bonnie. Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us a insights of your experience and gives us a chance to improve.
Disappointing It had a bad smell when we got on the elevator then the floor we was on had a smell that will knock you out It was close where I had to pick my daughter up at
Business response:
We appreciate your rating of our hotel and the feedback you have shared pertaining to our elevator. Guest comments such as yours help us to continuously improve. Thank you for your business.
Very Poor I killed 4 cockroaches and 2 spiders the a/c did not work and it was very uncomfortable. I drive truck so after a 10 hour ride i didnt except this hotel to be so bad Location
Business response:
Hi, George. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,720 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open tomorrow at 12:00 p.m.