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La Quinta Inn & Suites Dallas Mesquite
- Hotels
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Wouldn’t book again. Visible mold and dirty towels left in the room Too noisy after 10pm it was easy to get to.
Business response:
Hello Travis, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
Wasn’t up to my standards Up above The hotel just looks run down, tub had running water that wudnt stop, smoke detector was falling off the wall, and while I was reporting all of this upon checking in a customer was complaining about the toilet not flushing. The guy handed her the plunger. That was my que to find another hotel
Business response:
Hello felix, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
It was not the worst place but not in our top 20. Cleanliness, better upkeep, more staff. The location was pretty good, not easy to find though. We had issues with dirty sheets with body hair and mold smell in the room as well as mold in the office chair. The shower srall had a broken knob. We did get moved after we requested a different room. The second room was cleaner but still looked run down. The gentleman at the desk did his best to assist but it was obvious he was overworked as he was the only employee we saw at the f... read more
Business response:
Hello Jason, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our futu... read more
Bad
We endured the stay They did not have towels for the customers after the first. You would have to keep your towels because there were no more for the room after that. Location
Business response:
Hello Tosha, Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.
Very Poor
Disappointing Being on the 3rd floor and my room had water leaking from the air conditioner and the room smelled of mildew. The staff was ok.
Business response:
Hello VERETTA, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this information has been forwarded to management to address promptly. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.
Needs a good cleaning!!!! Elevator, hallways and room dirty. Appears nothing is vacuumed or cleaned through the whole hotel. Free breakfast.
Business response:
Hello Jay Grindell, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3.1 star rating with 4,118 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open tomorrow at 12:00 p.m.