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La Quinta Inn & Suites Dallas Mesquite
- Hotels
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor we’ll I didn’t like it smelled like cigarette’s & also the elevator smelled too when I got into room the bed sheets were stained & the remote didn’t work & also the toilet was dirty & stain & the shower curtain was sliding down & wetting the floor I almost fell down. Really nothing sorry and it’s a shame cause this was my first time visiting Dallas I thought I was gonna have a happy stay
Business response:
Hello Guest, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not... read more
Very Poor we’ll I didn’t like it smelled like cigarette’s & also the elevator smelled too? it was okay?
Bad
Bad
we didn’t stay in the room we left and went to the garland location it was nasty and the room was covered in black mold a 4 ft area of the roof was cut out and the jacuzzi didn’t work and that’s what I booked the room for nothing we ended up going to a different hotel
Business response:
Hello Colby, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,
Bad
Fair it was dirty from the time you pulled up in the parking lot! Trash & beer bottles were in the bushes! check in was smooth soon as we got in the Elevator it was so dirty & smelly! look as though it hasn’t been wiped down in weeks. we got off the elevator it was bags of trash all in the hallways beside the doors! I checked in at 4 . The office chair in our room look as though it had food stains in it from last year! the only thing that was great was the bed! our shower curtain was tore half way down! if you just wanna sta... read more
Business response:
Hello Erica, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,
Fair Big thing a lot was broken tv remote then mini refrigerate broken spa broken place needed a good cleaning
Business response:
Hello Emerson, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.,
got what I paid for not really clean bathroom and filthy bathtub location
Business response:
Hello Jojo, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3.1 star rating with 4,039 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open at 12:00 p.m.