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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Aweful Everything NOTHING
Business response:
Hi, Nadia. We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
Won't be back. Very run down, not worth the price smelled like burnt rubber and weed everywhere. Broken shower faucet, taped light fixtures, first room we were placed in had old moldy fruit and food particles under the mattress, no AC relocated to a room with AC, but overall facility very run down definitely not work 147 a night. Close to where we were playing baseball.
Business response:
Hi, Danielle. I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do n... read more
Never again! Filthy Absolutely filthy. Only stayed a couple hours.
Business response:
Hi, Jill. Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
Bad Needs a lot of undating NOT RECOMMENDED NA
Business response:
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
Fair
Bad This hotel is not what pictured. Firstly people live here. It stinks of cigarettes and smells like the linen was left inside the washing machine for days before being dried and put on the beds, and i got fresh linen that still smelled. The restroom is old and run down. Went to us the restroom and there was a giant cockroach in there. I told the front desk and she kept eating. Nothing
Business response:
Hi, Ciera. I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not ... read more
the Room in such disrepair the likes I have never seen. Had to be worse Room I have ever seen! Said 7 am, as they sat on chairs watching TV, we left most days with nothOmg. Adequate. Barely
Business response:
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.,
Worst LaQuinta ever Wreaks of smoke & mildew. Filthy halls and stairwells, the room wasn't much cleaner, burn holes in the bedding and broken/damaged furniture. I saw at least 1 roach. The tiles are cracked and uneven & the floor around the tub feels rotten & soft. The elevator smells like something is burning, panels hanging askew & inspection is expired. During a storm rain poured in from the window casing. Water trapped behind the paint all around the window and above an outlet. Towels were stained and had other peoples h... read more
Business response:
Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the unusual situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,
Disappointing Hotel is old. Needs a face-lift. My suite was dirty. Attempted to call the front desk but no button on the room phone to contact the desk. I called the hotel phone number from my cell phone but no one answered the phone. It just rung and rung. So disappointed with my stay. I was charged a hotel price for motel stay.
Business response:
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we ... read more
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,750 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open at 12:00 p.m.