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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
A dump. Paid over $170. Booked a king room, they gave me two doubles. The place is a dump. Literally. Do NOT be conned i Everything. Nothing
Business response:
Hi, WILL. We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
Poor Elevator smelled like burning electrical wires, room was poorly painted, tub had cracked and missing caulking, carpet in room was moist, toliet kept refilling every 2 minutes, missing light bulbs in lamps. I had upgraded to have a tub in our room, and didn't get that. Staff was nice.
Business response:
To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our staff and elevator. We hope to see you again and that you will be truly impressed with our continued improvements.
Bad The entire hotel smells moldy. Room would not stay cool- small ac unit for big suite. The room was dirty- hair in the tub, dirt and grime everywhere, empty tp roll with no extra. The entire place feels grimy and unclean. The beds were comfortable.
Business response:
Hi, Emily.I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Pleasant First the elevator smelled and the hallway on the 3rd floor smelled of urine all the way to our room so everytime we left the room and came back we smelled pee, very strong pee smell, and no we didn't report it because we knew they already knew it!We will never stay at that hotel again, NEVER! Didn't eat breakfast and location was okay because it wasn't far from where we were going and it was across from Walmart
Business response:
Hi, Alvin.Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our amenities. We are forever working to improve upon the guest experience, and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.
Bad The first room I got had a weird smell and the toilet seat were disgusting. I went to the front lobby to ask for a room upgrade and received the King suite with hot tub. Everything was ok until I woke up in the middle of the night (1am) and there was a cockroach crawling on me I panic woke my fiance up to kill it then I go to the restroom and there's another one crawling on the sink. I just packed my stuff and left. I liked the area it's a great location, there's a bunch of restaurants, Walmart, gas stations overall the ... read more
Business response:
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
Bad Room in bad condition, one roach, bathroom curtain broken, sheets looked very old almost dirty yellow instead of white
Business response:
Hi, Reinaldo. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
Disappointed LaQuinta DFW Clogged drain in shower Stained towels Soiled, soiled sheets Mildew smell in hall and room Breakfast was decent Front desk gal was very understanding and helpful in accomodating late check out. Due to funeral I was attending when in town.
Business response:
Hi, Edward.Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to see you soon again and thank you for staying with us.
Disappointed! I have also booked two other La Quinta hotels, I hope it will be a better experience The bathtub was not draining at all. Seemed like bathing in a pool. Notified the staff who promised to call maintenance. No one came and we didn’t get any update from the staff. We Indicated that we were a family of four but got only two towels The posted sign at the checkin and information from the staff said breakfast was at 6am; when we came out by 6:30am, we saw another sign at the breakfast area that said it was at 7am. So... read more
Business response:
Thank you for sharing your experience with us. We appreciate the input referring to our staff and comments about our towels. We hope to someday have another opportunity to host your stay.
I went to request a refund, they offered another room I declined! Got my money back After checking in I went to Walmart to grab things for the kids because we we’re staying two days, (microwaveable foods, drinks etc) when arriving back I parked in front of the side door to gain good access of getting in cause we had so much to carry. The door access did not work!! The employee never informed me. After making it to the elevator the cleaning smell left and the elevator had a horrible smell, almost as if it never gets clean. Th... read more
Business response:
Hi, Bashir. I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. It is our ultimate aim to impress each guest and your comments and review are very important to us in relation to this goal. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,720 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open tomorrow at 12:00 p.m.