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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing Sadly, this property dies not live up the LaQuinta we've grown to expect. The elevator was falling apart, there were holes in the wall in the bathroom, the hot tub was closed down and what appeared to be a prostitute in the room next store with men coming in and out all night. It was a very worn and tired hotel that needs a lot of attention. Bed was great though.
Business response:
Hi, Gregg. Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.
Not good This location needs renovation. The pool area was open but under construction. The furniture in the lounge and rooms are stained and as soon as you walk in to the hotel, its smelly as well as the elevator. Worst hotel that I have been visited.
Business response:
Hi, Vicki. Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide y... read more
Poor The service. The location
Business response:
Hi, Oscar. Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us a insights of your experience and gives us a chance to improve.
Bad
Disgusting Everything, it appeared drug dealing going on at the hotel. The rooms smelled, stains on the sheets, pillows and comforters. Bathroom dirty and rust everywhere, bugs crawling around.
Business response:
Hi, William. I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. It is our ultimate aim to impress each guest and your comments and review are very important to us in relation to this goal. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Weird Too much traffic.. elevator need to be updated, I was scared to get in and off. No wifi. Had to use tractor supply WiFi.. can’t come in on the side... but yet we seen people going in.. man walked around with a backpack, everytime we would come out to smoke, we would see him.... window was broken, they took the money off my card as if I damaged the window... gave me the run around until I threatened to call corporate and tell them about this horrible stay... money was returned the next day... never again!!! The bed was ... read more
Business response:
Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us a insights of your experience and gives us a chance to improve.
Bad Being hot an my toilet flooded My room was hot the air doesn’t/ didn’t work work!
Business response:
Hi, Cathy. Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most rec... read more
Bad The whole experience was just bad. Starting with the elevator which it didn't feel safe at all. We were in the 3rd floor and we had to use the stairs because there was no way I would put my girls in there. And the room had an awful smell and needs serious remodeling. We have never been to or had a bad experience at a La Quinta as we did at that location. Absolutely nothing.
Business response:
Hi, Jose. Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.
This hotel was musty, crusty, and dusty. When we checked in, the front desk clerk was rude. When we got in the room, the bedding had stains on it, so we had to have it redone. The room was old and musty! The bathroom was dirty and the counter was falling apart. It was not a good experience. Please do not book here! It was awful! Run away from this property!
Business response:
Hi, Mandy. We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations.... read more
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,720 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open tomorrow at 12:00 p.m.