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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
the Room in such disrepair the likes I have never seen. Had to be worse Room I have ever seen! Said 7 am, as they sat on chairs watching TV, we left most days with nothOmg. Adequate. Barely
Business response:
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.,
Worst LaQuinta ever Wreaks of smoke & mildew. Filthy halls and stairwells, the room wasn't much cleaner, burn holes in the bedding and broken/damaged furniture. I saw at least 1 roach. The tiles are cracked and uneven & the floor around the tub feels rotten & soft. The elevator smells like something is burning, panels hanging askew & inspection is expired. During a storm rain poured in from the window casing. Water trapped behind the paint all around the window and above an outlet. Towels were stained and had other peoples h... read more
Business response:
Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the unusual situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,
Disappointing Hotel is old. Needs a face-lift. My suite was dirty. Attempted to call the front desk but no button on the room phone to contact the desk. I called the hotel phone number from my cell phone but no one answered the phone. It just rung and rung. So disappointed with my stay. I was charged a hotel price for motel stay.
Business response:
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we ... read more
Fair
Never stay there The motel was dirty. Halls stunk smelt like pot. Elevator nasty trash in hallways. Room stunk shower heated rusty toilet seat nasty needed replaced. Floor was filthy. Worst la quinta I ever stayed at. Pool was nasty. Room key had be renewed everyday. Wall was molded. Nothing
Business response:
I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoki... read more
Stayed out of necessity due to broken pipes at home. The property is in need of repair and a really good deep cleaning. The elevator looked like it had not been cleaned in months and there were gummy bears on the floor. There was also a strong smell of mechanical grease in the elevator and in the hallway. The room was mostly clean, but there was a build up of dust on the lamp shades and air conditioner. The bed spread had stains and there was blue marker on the sheets. I didn't use the microwave in the room, but it was broke... read more
Business response:
Hi, Amber. Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we did not provide that for you. With Covid 19 restrictions and regulations in place we are doing our best with what limited staff we have available. Also working to keep from cross contamination with less service cont... read more
Poor there was 🪳 everywhere
Business response:
Hi, Paul. Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.
Bad The hotel was beyond filthy. The carpet in the hotel room was so dirty it felt sticky like walking on taffy or gum and after a shower then walking around the room to get dressed and put things away, our feet were so black and dirty, you would think we hadn't showered or own shoes to walk in. It was absolutely disgusting!! The shower curtain didn't fit the shower. It literally only covered maybe 10 inches of the shower and tub and was ripped to shreds. It only hung on by 2 hooks. I saw a roach in the bathroom as well and ... read more
Business response:
Through feedback like yours we are able to address our weaknesses and to improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about g... read more
Bad The hotel was nasty and dirty hallways smaller like cigarettes but had no smoking signs food in the hallways. Rooms were nasty and dirty like no one cleaned them pillow cases were stained it was just overall disgusting
Business response:
Hi, Jakiya. Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us a insights of your experience and gives us a chance to improve.
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,720 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open at 12:00 p.m.