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La Quinta Inn & Suites Fairfield
- Hotels
- Fairfield, NJ
About this business
Location details
38 2 Bridges Rd, Fairfield, NJ, 07004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I will be calling my credit card company! The entire building as well as the parking lot reeked of marijuana! The carpet throughout the entire building was disgusting, not vacuumed full of debris! There were bags of garbage and linens outside mini room doors disgusting! It looks like homeless people sleeping in the lobby! My bathroom, the mirror was molded and peeling and warped. The grout was molding. The shower enclosure was cracked. The shower curtain was completely wrinkled. Clothes, disgusted! I never complain, but I wa... read more
Business response:
Thank you for taking the time to share your experience. We deeply regret that your stay did not meet expectations and sincerely apologize for the issues you encountered. This is not the standard we strive for, and we are taking immediate steps to address the concerns you’ve raised, including cleanliness, maintenance, and overall guest experience. Your feedback is invaluable in helping us improve, and we hope you’ll consider giving us another opportunity to provide the quality stay you deserve.
Hotel voor als het niet anders kan Dit hotel is ons erg tegengevallen. De reviews vielen niet tegen maar het hotel des te meer. De kamers en bedden waren goed. Maar het was zeer luidruchtig met gasten van discutabel niveau. Een keer is zelfs de politie geweest om iemand op te halen. De ontvangst was buitengewoon slecht. We waren met een groep. Aanvankelijk werd er doodleuk gezegd dat we niet gereserveerd hadden. Toen werd deze wel gevonden, eerst maar voor een beperkt aantal gasten maar na ruim 1,5 uur (!!!) had iedereen ein... read more
Business response:
Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet expectations, and we appreciate your honest feedback.While we are pleased to hear that you found the rooms and beds comfortable, we deeply regret the issues you encountered with noise levels and guest conduct. We strive to create a welcoming and peaceful environment for all our guests, and your concerns are important to us.We are especially sorry for the challenges you faced during check-in. Providing a smooth and efficien... read more
I booked a king room only to get there and receive two double beds. Then the next night I get my room moved to a king sized bed and another guest tried to enter my room.
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced with your room reservation and the unexpected disruption during your stay. This is certainly not the experience we want for our valued guests.We understand how frustrating it must have been to receive a different room than expected and to encounter an issue with room access. Your comfort and security are our top priorities, and we are addressing these concerns internally to ensure they do not happen again in the fut... read more
V bad room Not clean The hallway smells weed
Business response:
We deeply regret that your experience fell far below expectations. Cleanliness and maintaining a pleasant environment are top priorities for us, and we’re truly sorry that your room and the hallway did not meet our usual standards.Please know that we take feedback like this very seriously and will address these concerns immediately to ensure improvements are made. If there’s anything we can do to make things right, please don’t hesitate to reach out to us directly. Your satisfaction is important to us, and we hope to have th... read more
The carpet is nasty and the room is dirty and smells horrible
Business response:
We sincerely regret that your experience did not meet expectations. Cleanliness and comfort are top priorities for us, and we're truly sorry that your room did not reflect our usual standards.Please know that we take feedback like this seriously and will immediately address these concerns with our housekeeping team to ensure improvements are made. We appreciate you bringing this to our attention, and if there's anything we can do to make it right, please feel free to reach out to us directly. Your satisfaction is important t... read more
Didn't get reserved room...it was occupied by someone else...insufficient refund
Business response:
We sincerely apologize for the inconvenience you experienced during your stay. We completely understand how frustrating it must have been to not receive the reserved room and to feel that the refund was insufficient. Guest satisfaction is extremely important to us, and we take feedback like yours very seriously.Please know that we are reviewing this situation to ensure such issues do not happen again in the future. If there is anything we can do to further assist you, please don’t hesitate to reach out to us directly. We tru... read more
Business response:
Thank you for taking the time to share your feedback with us. We deeply regret that your experience fell short of expectations and are sincerely sorry for any inconvenience caused during your stay. Your satisfaction is incredibly important to us, and we take your concerns very seriously. We would like to understand your concerns in detail and work on areas that need improvement to ensure a better experience for all our guests in the future. If you have any specific suggestions or if there’s anything more we can do to address... read more
The hall leading to our room was littered with trash and leaves. The room itself looks like it had been used recently. The chair that is in there had fresh red stains on it, and the bed had hairs on it. The flooring was missing chunks in spots. The door to the bathroom inside the room looked as if it had been busted in a few times.
Business response:
Thank you for sharing your detailed feedback. I want to express my sincerest apologies for the condition of the facilities during your stay. What you described is far below the standard we strive to maintain, and I deeply regret that you encountered such issues. Please know that your concerns about cleanliness and maintenance have been brought to the immediate attention of our team. We are investigating these matters and taking necessary corrective actions to ensure that such lapses do not occur again. Your experience matter... read more
It's consider nicely shabby which is weird. They failed to inform the guest in advance that the pool would be closed for maintenance and I was told I would receive new towels at one point but I didn't. They were severely short staffed as usual.
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the pool being closed for maintenance and for not informing you in advance. Additionally, we regret that you did not receive the towels as promised, and we understand how this could have affected your experience. We’re also sorry to hear about the staffing issues you encountered, and we are working diligently to ensure we address these concerns. Your feedback is incredibly valuable to us, and we will share it with our... read more
Frequently asked questions about La Quinta Inn & Suites Fairfield
How is La Quinta Inn & Suites Fairfield rated?
La Quinta Inn & Suites Fairfield has a 2.9 star rating with 4,727 reviews.
When is La Quinta Inn & Suites Fairfield open?
La Quinta Inn & Suites Fairfield is closed now. It will open tomorrow at 12:00 p.m.