La Quinta Inn & Suites Fairfield

Business response:

Thank you for taking the time to share your feedback. We sincerely apologize that your experience with us did not meet your expectations, and we appreciate your honest review.We would love to hear more about the specific areas where we can improve to ensure a better experience for our future guests. Your input is incredibly valuable to us, and we are committed to making necessary improvements based on your feedback.Please feel free to reach out to us directly so that we can address your concerns and make things right. We hop... read more

Business response:

Thank you for taking the time to share your feedback and for rating us 4 out of 10. We sincerely appreciate your honesty and the opportunity to improve our services.We are sorry to hear that your stay did not fully meet your expectations. Your comments are incredibly important to us, and we take them very seriously. We are committed to providing the best possible experience for our guests, and your feedback helps us identify areas where we can improve.To better understand and address the issues you encountered, we would appr... read more

Business response:

Thank you for taking the time to provide feedback on your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations. Your feedback is invaluable to us, and we take it very seriously.We deeply regret that we fell short in providing the high standard of service and comfort that we aim to deliver to all our guests. We understand how disappointing it can be when things don't go as planned, and we apologize for any inconvenience you experienced during your stay.To better understand and ad... read more

Business response:

Thank you for sharing your experience with us. We deeply apologize for the inconvenience caused by the lack of towels and the issues with the internet during your stay. This is certainly not the level of service we strive to provide, and we regret that we failed to meet your expectations.We have addressed these concerns with our team to ensure that such issues do not happen again in the future. Your feedback is important to us, and we appreciate you bringing this to our attention.We hope you will consider giving us another o... read more

Business response:

Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience and discomfort you experienced during your stay. The issues you mentioned regarding the cleanliness of your room and the lack of towels are unacceptable and do not reflect the standards we aim to maintain.We are addressing these concerns with our housekeeping team to ensure that such oversights do not occur in the future. Your feedback is extremely important to us, and we appreciate your honesty in bringing this to our attention.We... read more

Business response:

Thank you for taking the time to share your feedback. I'm truly sorry to hear that your stay was not up to our usual standards. We take these matters very seriously, and I apologize for the issues you encountered regarding cleanliness, noise, and safety.We will be addressing these concerns with our team immediately to ensure that we can prevent such occurrences in the future. Your experience is important to us, and we are committed to making improvements.We hope you might consider giving us another chance in the future to pr... read more

Business response:

Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your recent experience didn't meet your expectations.We strive to provide the best service possible, and it's clear that we fell short in this instance. Could you please provide more details about the specific issues you encountered? This will help us address the problems and improve our offerings.Thank you again for your review, and we hope to serve you better in the future. 

Business response:

Thank you for taking the time to share your feedback. I'm very sorry to hear that your experience was disrupted and that you had to leave the premises through no fault of your own. This situation is certainly not the standard we strive to provide.Please accept our sincerest apologies for the inconvenience you faced. We will thoroughly investigate this matter to ensure that such incidents do not occur again in the future. Thank you again for bringing this to our attention. 

Business response:

Thank you for bringing these issues to our attention. I'm deeply sorry to hear about your disappointing experience. It's unacceptable that you encountered a dirty room, no toilet paper, lack of cleaning services, and no hot water during your stay. This is certainly not the standard we strive to uphold.We take your feedback seriously and will address these matters with our housekeeping and maintenance teams immediately. Please accept our sincerest apologies for the inconvenience you faced. We hope you will give us another cha... read more