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LBS Financial Credit Union
- Credit Unions
- Long Beach, CA
About this business
Location details
4341 E 10th St, Long Beach, CA, 90804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I had an issue with the FTB and Fatima took care of me and my concerns like I was the only member! You just don't experience that kind of customer service these days. She went beyond the call of duty here, and this wasn't an isolated incident....I have had many and it's always a great ending for me. I had her on bluetooth and had a friend in the car...his comments...."Chase would NEVER treat me like that". Awesome service.
Business response:
Hello Ron P. Thank you so much for the review, we will share with Fatima and our Info Central team. We appreciate your Membership!
I have been banking here for a few years now and I've had nothing but great experiences with this office in particular. Though there are other locations, I always find my way driving the extra few miles because the entire staff is super friendly and have really gotten to know me - I feel like a friend rather than a transaction! You can tell that the people that work here are genuine and aren't just there for a paycheck. From the guard to the receptionist up front, to the tellers and even Santa Clause that you may catch there... read more
Business response:
Megan, Thank you so much for the review! We will share with our East Long Beach team. We appreciate your Membership and wish you a Happy Holiday Season!
Always banked with the Big Banks especially the one with all the problems these days. Could really never say I was happy. A relative told me about this credit union and I checked it out. Opened a new account and was able to finance auto loans at wonderful rates, too good to be true. I once financed a car loan back in 2013 with one of the big car loan banks and got an outrageous rate of almost 9 %, and this bank was later accused of discriminatory lending. LBS financial made obtaining an auto loan a breezy process and gave ... read more
Business response:
Iroha A., Thank you for the nice review! We are happy to be your Credit Union and look forward to serving you and your family for years to come.
You hear ads about extraordinary customer service, this bank is smokes the competition. We needed help obtaining statements and multiple documents over a 6 month period, and their stud Frank Ogaz was exceptional. Can't thank you enough sir, you really made this purchase / underwriting process SO MUCH SIMPLER with your prompt/flexible/cordial replies... LBS Financial CU is solid.
Business response:
Thank you Dan for your review. We are glad that you are happy with the services you received when you visited our branch. We'll make sure to share the review with Frank Ogaz.
My husband and I are so happy we found this credit union. We go to the one on Spring Street in Long Beach, and are greeted at the door by a friendly guard. All of the tellers are so friendly too. I don't know anything about their interest rates, and don't do much of any banking online, so I can't speak to that. I remember trying to call my regular bank years ago (Great Western) and not finding a phone number listed for them. I can't believe anyone would go to a regular bank with all those fees and long lines. LBSFCU always h... read more
LBS is a pretty good bank. The service is mostly friendly & helpful as allowed... But the policy's are unfair (wait time for check holds)Are not very helpful for small business transactions.
Business response:
Thanks for taking the time to share your experience! We are sorry to hear you had an issue with our policy regarding check holds. We will be reaching out to you to find out more information about the issue you've experienced and how we might be able to resolve for future.
When I moved here 6 years ago, I needed a credit union that was linked with my old one in AZ. This one was suggested & I've never been sorry. Friendly people. Excellent selection of services. I will never do business with a bank as long as there are credit unions like this one available.
Business response:
Thanks for the kudos, Jill! We are glad someone suggested us to you and we are able to meet your needs. We look forward to helping you reach your financial goals in future.
I accidentally stumbled across the Yelp page for my credit union and was surprised by the mediocre rating. I have had an account with LBS Financial Credit Union for many years and, in terms of customer service, they are by far the best financial institution I have ever encountered. Staff is knowledgeable, helpful, friendly, and sincere, both in-branch and at their customer service line. They have resolved problems for me, some of my own making, and provided services that other banks and credit unions refused. Staff have ... read more
Business response:
Thank you for your kind words! Member service is a key pillar at LBS Financial and we love hearing stories like yours. We look forward to serving you again in the future!
A++++++ service!!! Elvia assisted me in opening a new checking account. She was friendly, knowlegable, and very efficient. All banking associates in the world need to be exactly like her!!!!!!! She explained everything, and even even helped me set up my online banking. So excited to be a part of this credit union!!!!
Frequently asked questions about LBS Financial Credit Union
How is LBS Financial Credit Union rated?
LBS Financial Credit Union has a 3.8 star rating with 367 reviews.
When is LBS Financial Credit Union open?
LBS Financial Credit Union is closed now. It will open at 9:00 a.m.