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LBS Financial Credit Union
- Credit Unions
- Long Beach, CA
About this business
Location details
4341 E 10th St, Long Beach, CA, 90804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I went in today to deposit a check I received as a birthday gift from a family member. I had misplaced it and did not know there was a time limit on checks. As it is being immunocompromised I don't leave the house often to stay safe, especially in red tier covid times. The branch manager was rude and condescending to me telling me that the check was expired and that I would get a fee. When I asked her if this was a credit union policy or federal, she became very rude with her tone. Just because I wanted information in no wa... read more
Business response:
Thanks for the feedback about your recent experience at our East Long Beach branch. Our Credit Union is focused on providing excellent service and showing respect to all of our Members. We truly apologize that our staff’s tone and manner during your interaction fell short of this. We appreciate your feedback and have shared your review internally with the East Long Beach management and our Senior Leadership Team.
I have had a GREAT experience at this branch, the new one on PCH, hit and miss. The woman supervisor today was rude and not helpful. Dark hair, wouldn't help me and treated me badly.
Business response:
Thank you so much for the review, S.S. While we are thrilled your experiences at our East Long Beach branch have been great, we are so sorry to hear that your most recent experience at our Long Beach Marina Branch did not meet expectations. If you are willing to share more, please reach out to our Long Beach Marina Branch Manager, Richard Flores at rflores@lbsfcu.org.
First I'd like to say I've been with the credit union for quite awhile and nothing but pleasurable experiences until today. I went into the branch to get quarters and withdraw funds. I was being helped by a nice teller when I was approached at the window to give a compliment to my hair which was appreciated. I said thank you that should have been the end of the conversation but it wasn't. She then went on to say that she like unicorns okay I'm thinking I like them too and she wished her hair could be pink but She is only all... read more
Business response:
I am truly sorry to hear about your experience at our East Long Beach branch on Saturday. Providing excellent service and showing respect to our Members is a focus at this Credit Union. We appreciate your feedback and I have shared your review internally with the East Long Beach management and senior leadership. Our branch manager, Cindy Thomas will be reaching out to you to personally apologize.
I suggest you don't obtain the HELOC with this company, it will take you almost forever but never done! My friend he applied the HELOC with LBSFCU and waiting more than a month but nothing happened, he told me people in this bank very lazy, sometimes they look at the file and asked him for some more documents, they keep repeating that way back and forth but never finalize his loan. And now he can't go to another bank because they already checked his credit and now his credit score already went down!!!
Business response:
We are so sorry to hear about your friends HELOC experience with us, Tony M. If your friend is willing to share more about the experience, please reach out to our Residential Lending Vice President, Alva Sargeant at extension 5271 or send us a private message. We truly appreciate your feedback.
If I could give this zero stars I would. Horrible service. I always get a attitude or question like I'm dumb. I've been making payments on my car for over a year, I call to make my payment and all of a sudden I don't have an account when I call?! Then they send me a letter saying my payment is late (which isn't possible) because even when I pay I over pay what I owe. My payment they're talking about was pending in my account and they never took it. Now they're saying I'm lucky I over pay because I'm only short 25 dollars on ... read more
Business response:
Valerie, we apologize for the issues you experienced with your loan payment! Our priority is to provide Members with excellent and friendly service. We take all Member feedback seriously and want to address situations such as this one to improve our services. If you are willing to share more about the experience, please reach out to our Information Central Vice President, Kristin Smith, at 800.527.3328 ext.5301 or send us a private message. We hope we get a chance to speak with you!
LBS could improve by retraining their staff... example... Marisol Chavez on compassion and better customer service. MARISOL is rude and unsympathetic. She lacks customer service skills and should not work with the public. She makes your company look bad. I would never recommend anyone deal with a company that allows a representative to get loud with a grieving widow and hang up on customers.
Business response:
We are sorry to hear about your experience. We take all Member feedback seriously and want to address situations such as this one to improve our services. One of our Vice Presidents, Al Parent, would like to contact you to further discuss the situation or you may contact him directly at 800.527.3328 ext.5146. We hope we get a chance to speak with you!
We call lbs financial to try to get some sort of extension cause I lost my job over covid19 and the person I talked to they said covid19 is not a reason for me to get a extension even tho I lost my job cause of it.
I know that it is trying times right now and sadly people are simply losing value in all sorts of form. Today, I approached the teller name Raymond on the outside of the building. We all know there's a complete separation with the glass from the workers and customers. First thing he says to me is, "DO YOU HAVE A MASK!?" I kid you not, an exclamation point is exactly that tone. One would think customer service of friendliness and respect is number one right? I despise wearing a mask- I cant breathe and I am outdoors. Bu... read more
Business response:
Hi Tammy. Your feedback regarding the service experience with our teller will be shared with our East Long Beach branch manager, who we understand you already spoke with, and the Senior Leadership Team. We are following city requirements for essential businesses regarding face coverings at our walk-ups and in the branches for the safety of our Members and Employees. We apologize for any inconvenience.
I would avoid this bank at all costs. Very old school system and caused many delays in my closing of escrow. Specifically, Closing will be delayed because of their wire transfer system. They use a separate company to complete wire transfers because they are a "small bank" per the gentleman on the service phone line. I have been unhappy with most services especially the few times I have had fraud issues in the past (you have to fill out a request paper and send it to them). But this tipped the iceberg for me. Now that I live ... read more
Business response:
Stephanie, it is our number one goal to provide our Members with excellent service, therefore, we want to sincerely apologize for your experiences. If you are willing to share more about your recent experience, please send us a private message with further information about the issue and how we may contact you.
Frequently asked questions about LBS Financial Credit Union
How is LBS Financial Credit Union rated?
LBS Financial Credit Union has a 3.9 star rating with 374 reviews.
When is LBS Financial Credit Union open?
LBS Financial Credit Union is closed now. It will open on Monday at 9:30 a.m.