LBS Financial Credit Union

3.9

Credit Unions
Long Beach, CA

About this business

Finance Credit Unions

Location details

4341 E 10th St, Long Beach, CA, 90804, United States

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Weekday	Schedule	Status
Mon	9:30 a.m. to 6:00 p.m.
Tue	9:30 a.m. to 6:00 p.m.
Wed	9:30 a.m. to 6:00 p.m.
Thu	9:30 a.m. to 6:00 p.m.
Fri	9:30 a.m. to 6:00 p.m.
Sat	9:00 a.m. to 2:00 p.m.
Sun	Closed

3.9388 reviews

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Matt B.

3 years ago

This old Asian women who works behind the front desk treated me like I was stupid and talked down to me and competly had no respect. Worst banking experience ever. Terrible service.

Business response:

Matt, thank you for sharing your service experience at out East Long Beach branch. We want every one of our Members to have a positive experience and are so sorry that there was a communication issue that left you feeling talked down to as a result. We did check in with our team member who spoke with you and she was trying to explain the hold process for depositing checks into new accounts. Unfortunately, the interaction did not make you feel welcomed to our Credit Union, and that was not intended on her part, or ours. We wi... read more

Joseph A.

3 years ago

Went to go put money in the ATM and my money and card was stolen. When I tried to do a dispute they told my bank it never happened. Times are waaay too rough to be getting robbed like this.

Business response:

Hi Joseph, we are sorry to hear about your most recent visit to our ATM and understand how frustrating it can be to have your card taken by the machine. Since you are a member of a different credit union, you will need to file a dispute with them to get your card back. If there were any issues related to the money dispensed, you will receive a credit from your financial institution.

S Z.

3 years ago

I went in today to deposit a check I received as a birthday gift from a family member. I had misplaced it and did not know there was a time limit on checks. As it is being immunocompromised I don't leave the house often to stay safe, especially in red tier covid times. The branch manager was rude and condescending to me telling me that the check was expired and that I would get a fee. When I asked her if this was a credit union policy or federal, she became very rude with her tone. Just because I wanted information in no wa... read more

Business response:

Thanks for the feedback about your recent experience at our East Long Beach branch. Our Credit Union is focused on providing excellent service and showing respect to all of our Members. We truly apologize that our staff’s tone and manner during your interaction fell short of this. We appreciate your feedback and have shared your review internally with the East Long Beach management and our Senior Leadership Team.

S W.

3 years ago

Business response:

S. S.

4 years ago

I have had a GREAT experience at this branch, the new one on PCH, hit and miss. The woman supervisor today was rude and not helpful. Dark hair, wouldn't help me and treated me badly.

Business response:

Thank you so much for the review, S.S. While we are thrilled your experiences at our East Long Beach branch have been great, we are so sorry to hear that your most recent experience at our Long Beach Marina Branch did not meet expectations. If you are willing to share more, please reach out to our Long Beach Marina Branch Manager, Richard Flores at rflores@lbsfcu.org.

S J.

4 years ago

First I'd like to say I've been with the credit union for quite awhile and nothing but pleasurable experiences until today. I went into the branch to get quarters and withdraw funds. I was being helped by a nice teller when I was approached at the window to give a compliment to my hair which was appreciated. I said thank you that should have been the end of the conversation but it wasn't. She then went on to say that she like unicorns okay I'm thinking I like them too and she wished her hair could be pink but She is only all... read more

Business response:

I am truly sorry to hear about your experience at our East Long Beach branch on Saturday. Providing excellent service and showing respect to our Members is a focus at this Credit Union. We appreciate your feedback and I have shared your review internally with the East Long Beach management and senior leadership. Our branch manager, Cindy Thomas will be reaching out to you to personally apologize.

Tony M.

4 years ago

I suggest you don't obtain the HELOC with this company, it will take you almost forever but never done! My friend he applied the HELOC with LBSFCU and waiting more than a month but nothing happened, he told me people in this bank very lazy, sometimes they look at the file and asked him for some more documents, they keep repeating that way back and forth but never finalize his loan. And now he can't go to another bank because they already checked his credit and now his credit score already went down!!!

Business response:

We are so sorry to hear about your friends HELOC experience with us, Tony M. If your friend is willing to share more about the experience, please reach out to our Residential Lending Vice President, Alva Sargeant at extension 5271 or send us a private message. We truly appreciate your feedback.

Valerie M.

4 years ago

If I could give this zero stars I would. Horrible service. I always get a attitude or question like I'm dumb. I've been making payments on my car for over a year, I call to make my payment and all of a sudden I don't have an account when I call?! Then they send me a letter saying my payment is late (which isn't possible) because even when I pay I over pay what I owe. My payment they're talking about was pending in my account and they never took it. Now they're saying I'm lucky I over pay because I'm only short 25 dollars on ... read more

Business response:

Valerie, we apologize for the issues you experienced with your loan payment! Our priority is to provide Members with excellent and friendly service. We take all Member feedback seriously and want to address situations such as this one to improve our services. If you are willing to share more about the experience, please reach out to our Information Central Vice President, Kristin Smith, at 800.527.3328 ext.5301 or send us a private message. We hope we get a chance to speak with you!

Nichole T.

5 years ago

LBS could improve by retraining their staff... example... Marisol Chavez on compassion and better customer service. MARISOL is rude and unsympathetic. She lacks customer service skills and should not work with the public. She makes your company look bad. I would never recommend anyone deal with a company that allows a representative to get loud with a grieving widow and hang up on customers.

Business response:

We are sorry to hear about your experience. We take all Member feedback seriously and want to address situations such as this one to improve our services. One of our Vice Presidents, Al Parent, would like to contact you to further discuss the situation or you may contact him directly at 800.527.3328 ext.5146. We hope we get a chance to speak with you!