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LBS Financial Credit Union
- Credit Unions
- Long Beach, CA
About this business
For over 85 years, LBS Financial has been committed to serving the local area, focused on connecting families, neighbors, and our community with paths to success. It’s through a shared purpose and common goals that we connect with our Members while providing access and direction to make their financial dreams a reality. We work hard to always do what’s right for our Members. Our Members enjoy outstanding value in their day-to-day banking at LBS Financial through our competitive rates, low fees, and convenient account access.
Location details
4341 E 10th St, Long Beach, CA, 90804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I recently bought a condo in Huntington Beach and I obtained my loan through the Long Beach Credit Union. I had a difficult situation because three houses needed to be sold so that three parties, including me, could use the money obtained by the sale to purchase another property. There were many hiccups along the way but Josie Truong (residential loan consultant and Oscar Martinez (lending processor/underwriter) were absolutely amazing throughout the whole process. Josie initially approved me for my loan and she was alway... read more
Business response:
Congratulations on your new home, Charles C! Thank you so much for your 5 star Yelp review; we will share your positive feedback with Josie and Carlos. We appreciate and value your Membership!
When I called LBS about an issue with my account Samantha at the call center was SUPER helpful, excellent customer service.
Business response:
Hi Allyson K. Thank you so much for the 5 star review. We will share your review with our senior team and Samantha.
Every time I call the call center I am always treated with the best customer service I've ever encountered. Today especially, I spoke with Tori and she was the nicest most pleasant person I've had to do business with over the phone. That's why I am taking the time to write this. I hope someone gives her a raise cause she's the best! Everyone has been awesome though. Good job LBSCU!
Business response:
Thanks for the 5 star review, Cassie! We will be sharing your positive review with Tori and our Call Center team.
Always a wonderful experience coming in to this branch of LBS! A very special THANK YOU to Marisa for always being a ray of sunshine whenever we come in. No exaggeration, she has completely changed our feelings about coming in to the bank. I used to hate doing any kind of banking (with any bank), but Marisa's fabulous attitude and ability to provide great solutions has been nothing short of spectacular!
Business response:
Ven, Thanks for sharing your feedback about Marisa and our East Long Beach branch. We will share this with the team and are so glad banking has become a more positive experience!
I had an issue with the FTB and Fatima took care of me and my concerns like I was the only member! You just don't experience that kind of customer service these days. She went beyond the call of duty here, and this wasn't an isolated incident....I have had many and it's always a great ending for me. I had her on bluetooth and had a friend in the car...his comments...."Chase would NEVER treat me like that". Awesome service.
Business response:
Hello Ron P. Thank you so much for the review, we will share with Fatima and our Info Central team. We appreciate your Membership!
I have been banking here for a few years now and I've had nothing but great experiences with this office in particular. Though there are other locations, I always find my way driving the extra few miles because the entire staff is super friendly and have really gotten to know me - I feel like a friend rather than a transaction! You can tell that the people that work here are genuine and aren't just there for a paycheck. From the guard to the receptionist up front, to the tellers and even Santa Clause that you may catch there... read more
Business response:
Megan, Thank you so much for the review! We will share with our East Long Beach team. We appreciate your Membership and wish you a Happy Holiday Season!
Always banked with the Big Banks especially the one with all the problems these days. Could really never say I was happy. A relative told me about this credit union and I checked it out. Opened a new account and was able to finance auto loans at wonderful rates, too good to be true. I once financed a car loan back in 2013 with one of the big car loan banks and got an outrageous rate of almost 9 %, and this bank was later accused of discriminatory lending. LBS financial made obtaining an auto loan a breezy process and gave ... read more
Business response:
Iroha A., Thank you for the nice review! We are happy to be your Credit Union and look forward to serving you and your family for years to come.
You hear ads about extraordinary customer service, this bank is smokes the competition. We needed help obtaining statements and multiple documents over a 6 month period, and their stud Frank Ogaz was exceptional. Can't thank you enough sir, you really made this purchase / underwriting process SO MUCH SIMPLER with your prompt/flexible/cordial replies... LBS Financial CU is solid.
Business response:
Thank you Dan for your review. We are glad that you are happy with the services you received when you visited our branch. We'll make sure to share the review with Frank Ogaz.
My husband and I are so happy we found this credit union. We go to the one on Spring Street in Long Beach, and are greeted at the door by a friendly guard. All of the tellers are so friendly too. I don't know anything about their interest rates, and don't do much of any banking online, so I can't speak to that. I remember trying to call my regular bank years ago (Great Western) and not finding a phone number listed for them. I can't believe anyone would go to a regular bank with all those fees and long lines. LBSFCU always h... read more
Frequently asked questions about LBS Financial Credit Union
How is LBS Financial Credit Union rated?
LBS Financial Credit Union has a 4.9 star rating with 222 reviews.
When is LBS Financial Credit Union open?
LBS Financial Credit Union is closed now. It will open tomorrow at 9:00 a.m.