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LBS Financial Credit Union
- Credit Unions
- Long Beach, CA
About this business
Location details
4341 E 10th St, Long Beach, CA, 90804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Iig i Could give them a half a start I would! have been with this credit union for over 20 years. I have had so much fraud on my account it's ridiculous. Someone somewhere cloned my card and PIN number. They deposited a a stolen check into my account and tried to withdrawal money from my account. My fault for not paying attention to the deposit thinking it was a bonus that I was waiting for from my 2nd job. I spent the money as usual paying bills and day to day living expenses. The way the fraud department handled this sit... read more
Business response:
Michelle, we are sorry if we made you feel uncomfortable as that is never our intent when investigating a fraud case. Interviewing our Members, in a respectful and professional manner, is part of the investigation process. We appreciate your feedback and hope that you will reconsider closing your accounts as we value your Membership of over 20 years.
I was processing a home equity loan application and I felt very unassisted by staff. It seemed to me that they were simply looking for ways to back out of the deal instead of ways they could help me. Josie Truong was polite but very direct. I told her I needed a faster closing and she said she could not work faster and then flat out refused to process my paperwork when she realized I had an ADU and a JADU on the property. She claimed to be saving me money because I would not go through the appraisal process but instead she w... read more
Business response:
Hi Jose, we apologize for the inconvenience and that we were unable to process your home equity loan request. The requirements we follow to comply with Fannie Mae loans only allows for one Accessory Dwelling Unit. Josie would have done everything to rush the processing on this loan to meet your deadline had the second ADU not been a showstopper. She also recommended you not proceed with the appraisal process since there’s a non-refundable fee for the application and she knew the ADU requirements were not flexible. Our intent... read more
I have a car loan with this Credit Union. I have gotten married since obtaining the vehicle loan. LBS Federal Credit Union refuses to submit the name change request I sent them (with payment included) to update the loan to my legal name. This is how you do business?? Not keeping information up-to-date? Horrible business practices. RESPONSE TO OWNERS RESPONSE (see below): That's the issue! I called and a teller who then told me which forms to fill out and how much it would cost. I sent the filled out forms and a check for... read more
I've been with LBS Financial for over 17 years and have always stood by it because I've never had the problems that I've recently had with one manager at the LBS Financial East Long Beach Branch. I am recently retired from LA County service, a little over a year, and receive my benefit via paper check. Every time I've taken my paper check to this branch Sandra has always claimed that my checks have to have a two day hold because of the amount. I have always had to explain, borderline argue with her, that I've received the sa... read more
Business response:
Thank you for posting your concern, Alba. We understand that it can be frustrating to not have your funds available right away. We do place temporary holds on some checks, depending on the account situation, to allow time for us to validate the check from the issuer. Our team works hard to provide excellent service to all of our Members, and our employee was simply following our procedure. Check holds are based on the history on an account. We are so sorry that you left our office feeling singled out in any way. If we can as... read more
This old Asian women who works behind the front desk treated me like I was stupid and talked down to me and competly had no respect. Worst banking experience ever. Terrible service.
Business response:
Matt, thank you for sharing your service experience at out East Long Beach branch. We want every one of our Members to have a positive experience and are so sorry that there was a communication issue that left you feeling talked down to as a result. We did check in with our team member who spoke with you and she was trying to explain the hold process for depositing checks into new accounts. Unfortunately, the interaction did not make you feel welcomed to our Credit Union, and that was not intended on her part, or ours. We wi... read more
Went to go put money in the ATM and my money and card was stolen. When I tried to do a dispute they told my bank it never happened. Times are waaay too rough to be getting robbed like this.
Business response:
Hi Joseph, we are sorry to hear about your most recent visit to our ATM and understand how frustrating it can be to have your card taken by the machine. Since you are a member of a different credit union, you will need to file a dispute with them to get your card back. If there were any issues related to the money dispensed, you will receive a credit from your financial institution.
I went in today to deposit a check I received as a birthday gift from a family member. I had misplaced it and did not know there was a time limit on checks. As it is being immunocompromised I don't leave the house often to stay safe, especially in red tier covid times. The branch manager was rude and condescending to me telling me that the check was expired and that I would get a fee. When I asked her if this was a credit union policy or federal, she became very rude with her tone. Just because I wanted information in no wa... read more
Business response:
Thanks for the feedback about your recent experience at our East Long Beach branch. Our Credit Union is focused on providing excellent service and showing respect to all of our Members. We truly apologize that our staff’s tone and manner during your interaction fell short of this. We appreciate your feedback and have shared your review internally with the East Long Beach management and our Senior Leadership Team.
I went in today to deposit a check I received as a birthday gift from a family member. I had misplaced it and did not know there was a time limit on checks. As it is being immunocompromised I don't leave the house often to stay safe, especially in red tier covid times. The branch manager was rude and condescending to me telling me that the check was expired and that I would get a fee. When I asked her if this was a credit union policy or federal, she became very rude with her tone. Just because I wanted information in no wa... read more
Business response:
Thanks for the feedback about your recent experience at our East Long Beach branch. Our Credit Union is focused on providing excellent service and showing respect to all of our Members. We truly apologize that our staff’s tone and manner during your interaction fell short of this. We appreciate your feedback and have shared your review internally with the East Long Beach management and our Senior Leadership Team.
I have had a GREAT experience at this branch, the new one on PCH, hit and miss. The woman supervisor today was rude and not helpful. Dark hair, wouldn't help me and treated me badly.
Business response:
Thank you so much for the review, S.S. While we are thrilled your experiences at our East Long Beach branch have been great, we are so sorry to hear that your most recent experience at our Long Beach Marina Branch did not meet expectations. If you are willing to share more, please reach out to our Long Beach Marina Branch Manager, Richard Flores at rflores@lbsfcu.org.
Frequently asked questions about LBS Financial Credit Union
How is LBS Financial Credit Union rated?
LBS Financial Credit Union has a 3.8 star rating with 367 reviews.
When is LBS Financial Credit Union open?
LBS Financial Credit Union is closed now. It will open at 9:00 a.m.