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LBS Financial Credit Union
- Credit Unions
- Long Beach, CA
About this business
Location details
4341 E 10th St, Long Beach, CA, 90804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I have never used a credit union before and coming here was the first for me. I don't have an account but my sis does. We came here to get a car loan. Talked to the auto loan rep and she did her initial processing to give us numbers to work with. You can get a better loan with a new car vs used car. My sis knew what car she wanted but she didn't have a solid credit history, which is where I came in. What was great about this place? They have a service to help you locate the best price for the exact car you want. Plus, you ... read more
There was a teller Gabriel the other day that had the worst attitude ever. I understand customer service can be difficult at times but to be so rude and unwilling to help when no one has done anything to you is absurd !! I should've left when he rolled his eyes at me sighing as if I was an inconvenience to him.
Business response:
Hi Seraphina, we’re truly sorry to hear about your recent experience at our branch. We take feedback like this seriously. We pride ourselves on providing friendly and courteous service with all Members and it appears we missed the mark. Please reach out to our manager, Jennifer Nguyen, directly at 562.598.9007 ext. 4101 at your convenience.
This place is terrible. They put holds on every one of my checks although I've never had one not go through, I've been banking with these people for years, and I've had the same employer for years. I have to call this bank every week to get them to release my funds to me. Not only that, I have to do that today -- and the phones are down. So I deposited my check and these people are holding my money hostage, basically. I wish these people would answer their phones. The only reason I'm calling today is to shut everything dow... read more
Business response:
Sean B., Thank you for taking the time to share your feedback with us regarding our service and the ATM experience at our East Long Beach branch. We are so sorry you experienced a problem with our ATM this morning not taking your deposit. We did have an issue with one of our ATMs over the weekend (that is resolved), but aren't aware of consistent issues with our ATMs. We would really like to learn more from you about the frustrations you've experienced so we can improve. If you are willing to share more with us, please pr... read more
ATM was down, I went inside to get cash out - I use an affiliate credit union - the clerk said he couldn't go in, that my account was restricted - there was something wrong w my account Are you sure? I am able to log in using my phone to my account, no message, server is working - he dismissed me, didn't ask his colleagues ... I went outside, the ATM was working and got my cash Terrible customer service , lazy and not willing to problem solve
Business response:
Hi Maria, we apologize for the inconvenience that you experienced. We always strive to provide excellent service and we’re sorry if we came across as anything less than helpful. Credit unions on the Shared Branching network can set different access for their members at partner credit unions. We do not have the ability to change a restriction if set by a credit union. While you may still be able to access your account on your phone or via the ATM, the Shared Branching system can have separate restrictions. Please reach out to... read more
If I could give zero stars, I would. This credit union treats both its employees and customers with complete disregard. They advertise themselves as a "community-focused" institution, but in reality, they prioritize themselves over people at every turn. Customer service? Nonexistent. Expect long wait times, rude interactions, and constant issues with your accounts. Instead of helping members, they seem more interested in making things as difficult as possible. But the real issue is how they treat their employees. The work ... read more
dishonest practices, i strongly do not recommend. dishonest practices, i strongly do not recommend. ok, not only did i receive horrible service here of which i will never use this financial institution again. but to make matters worse, their representative heather followed up with a post on yelp attempting to guess who wrote the review and even released information on a customers account. which is clearly a violation of customer privacy and rights. wow, so let me get this straight. this institution holds people's most sens... read more
Business response:
We’re sorry to hear about your experience. Our CEO appreciated the opportunity to speak with you this past Monday. He values our Member’s feedback and is committed to ensuring we serve all Member’s in a kind, caring, and respectful manner. You have been a long time Member which is greatly appreciated and we look forward to continuing to earn your trust and serve your financial service needs.
I bank with Orange County Credit Union, but I use LBS to withdraw money often. The other night the ATM ate my card for not apparent reason. Gave me my withdrawal but ate my card and then said the machine was out of service. I called to try and to receive my card but they apparently dispose of cards this happens to immediately. So not only did they take my card, they offered no solutions to help me retrieve it. Now I have to deal with a big ole hassle situating everything over to a new card. Thanks a lot LBS, emphasis on the ... read more
Business response:
Hi Dana, we apologize for any inconvenience and understand how frustrating it can be to have your card captured by the ATM. There was a mis-communication and we have your ATM card at the East Long Beach branch. To identify you as the owner of the ATM card, please bring a government ID with you when you visit the branch. If you have any questions, please reach out to our East Long Beach branch manager, Cindy Thomas, at 562.598.9007 ext. 4101.
LBS CU in Newport Beach has rude management. Single teller talks endlessly about which accounts to draw funds from while customers wait in line. If customer doesn't know which account to draw funds from they need to talk to someone sitting at a desk. Actually the place has several people at desks doing nothing. Single Teller is obtuse and deliberately controls other customers ability to make simple transactions. Also the ATM in not their responsibility. Apparently a third party is responsible for the total lack of servi... read more
Business response:
Hi William, thank you for your feedback and for letting us know about these issues. We value your Membership and are glad that our Newport-Mesa branch manager, Jennifer, was able to reach out to you to discuss your concerns and provide resolutions for you.
DO NOT USE THEIR ATM MACHINES! I deposited $820 cash into my account last night and the machine took my money but didn't count or add it to my account. I am now having to go through the process of getting my money back.
Frequently asked questions about LBS Financial Credit Union
How is LBS Financial Credit Union rated?
LBS Financial Credit Union has a 3.8 star rating with 367 reviews.
When is LBS Financial Credit Union open?
LBS Financial Credit Union is closed now. It will open at 9:00 a.m.