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LBS Financial Credit Union
- Credit Unions
- Long Beach, CA
About this business
For over 85 years, LBS Financial has been committed to serving the local area, focused on connecting families, neighbors, and our community with paths to success. It’s through a shared purpose and common goals that we connect with our Members while providing access and direction to make their financial dreams a reality. We work hard to always do what’s right for our Members. Our Members enjoy outstanding value in their day-to-day banking at LBS Financial through our competitive rates, low fees, and convenient account access.
Location details
4341 E 10th St, Long Beach, CA, 90804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I just want to say thank you sooooo much to Marisa Puentes and Alfred Flores at our local LBS Branch! They were so helpful, knowledgeable and sympathetic to our needs and concerns... They helped us get the the loan for the car we wanted. After being pre approved for a loan at a set rate from LBS, Huntington Toyota Dealers, were dis-honest and gave us the run and ran our credit after we told them they were not authorized to do so...I was in tears. I came to LBS right before closing and Marisa and Alfred talked to us, calmed ... read more
Business response:
Erica, Thank you so much for the wonderful review! We are sharing your feedback with Alfred, Marisa, the East Long Beach team and our leadership. It's nice to hear we were able to turn a difficult situation into a pleasant one. Congratulations on your new car!
They were very helpful after I accidentally jammed the ATM machine when making a cash deposit. It happened on a Saturday so no one was working, but I spoke to Eduardo in customer service and he was awesome. I got my money a few days later!
Business response:
Thank you so much for the great review, Annie! We are sorry you had an inconvenience accessing your cash at the ATM. Our branch is open from 9:00 am to 2:00 pm on Saturdays, so this must have happened after we closed for the day. We are so happy to hear you had a great experience with our call center and will share your review with Eduardo and the team.
Josie, and her team in the real estate loan department are great. Professional,thorough,helpful and always available for a quick question. For all your banking needs give LBS a call
Business response:
Thank you so much for your 5-star Yelp review, Brett M. We will share your great feedback with Josie and our Residential Lending department.
I recently bought a condo in Huntington Beach and I obtained my loan through the Long Beach Credit Union. I had a difficult situation because three houses needed to be sold so that three parties, including me, could use the money obtained by the sale to purchase another property. There were many hiccups along the way but Josie Truong (residential loan consultant and Oscar Martinez (lending processor/underwriter) were absolutely amazing throughout the whole process. Josie initially approved me for my loan and she was alway... read more
Business response:
Congratulations on your new home, Charles C! Thank you so much for your 5 star Yelp review; we will share your positive feedback with Josie and Carlos. We appreciate and value your Membership!
When I called LBS about an issue with my account Samantha at the call center was SUPER helpful, excellent customer service.
Business response:
Hi Allyson K. Thank you so much for the 5 star review. We will share your review with our senior team and Samantha.
Every time I call the call center I am always treated with the best customer service I've ever encountered. Today especially, I spoke with Tori and she was the nicest most pleasant person I've had to do business with over the phone. That's why I am taking the time to write this. I hope someone gives her a raise cause she's the best! Everyone has been awesome though. Good job LBSCU!
Business response:
Thanks for the 5 star review, Cassie! We will be sharing your positive review with Tori and our Call Center team.
Always a wonderful experience coming in to this branch of LBS! A very special THANK YOU to Marisa for always being a ray of sunshine whenever we come in. No exaggeration, she has completely changed our feelings about coming in to the bank. I used to hate doing any kind of banking (with any bank), but Marisa's fabulous attitude and ability to provide great solutions has been nothing short of spectacular!
Business response:
Ven, Thanks for sharing your feedback about Marisa and our East Long Beach branch. We will share this with the team and are so glad banking has become a more positive experience!
I had an issue with the FTB and Fatima took care of me and my concerns like I was the only member! You just don't experience that kind of customer service these days. She went beyond the call of duty here, and this wasn't an isolated incident....I have had many and it's always a great ending for me. I had her on bluetooth and had a friend in the car...his comments...."Chase would NEVER treat me like that". Awesome service.
Business response:
Hello Ron P. Thank you so much for the review, we will share with Fatima and our Info Central team. We appreciate your Membership!
I have been banking here for a few years now and I've had nothing but great experiences with this office in particular. Though there are other locations, I always find my way driving the extra few miles because the entire staff is super friendly and have really gotten to know me - I feel like a friend rather than a transaction! You can tell that the people that work here are genuine and aren't just there for a paycheck. From the guard to the receptionist up front, to the tellers and even Santa Clause that you may catch there... read more
Business response:
Megan, Thank you so much for the review! We will share with our East Long Beach team. We appreciate your Membership and wish you a Happy Holiday Season!
Frequently asked questions about LBS Financial Credit Union
How is LBS Financial Credit Union rated?
LBS Financial Credit Union has a 4.9 star rating with 210 reviews.
When is LBS Financial Credit Union open?
LBS Financial Credit Union is closed now. It will open at 9:30 a.m.