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LBS Financial Credit Union

3.8

About this business

Location details

4341 E 10th St, Long Beach, CA, 90804, United States

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WeekdayScheduleStatus
Mon9:30 a.m. to 6:00 p.m.
Tue9:30 a.m. to 6:00 p.m.
Wed9:30 a.m. to 6:00 p.m.
Thu9:30 a.m. to 6:00 p.m.
Fri9:30 a.m. to 6:00 p.m.
Sat9:00 a.m. to 2:00 p.m.
SunClosed
3.8367 reviews
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Daniel F.'s profile image
Daniel F. 
rating
9 months ago

Thank You for such a great hire GRACE.M.LAGARDE we have been members of this Credit.Union for 35.Years+ What a wonderful experience of coming in and asking some questions about our Auto.Loan all the questions answered and other inquiries we had in such a Professional and Customer Service way Sincerely, Mr. and Mrs. Fisher 

Business response:

Thank you for the 5-Star review and Membership of over 35 years! We are thrilled to hear about your positive experience and will be sure to let Grace know.  

Dan S.'s profile image
Dan S. 
rating
a year ago

A friendly credit union with helpful, patient tellers. Big parking lot. Two outside ATMs. 

Business response:

Hi, Dan. We appreciate the kind words and are glad we could provide you with a positive experience! 

Miny V.'s profile image
Miny V. 
rating
2 years ago

I've been banking with this credit union for many years and even refer a few people here. They have helped me with credit building to personal loan and even car loan. I definitely recommend banking with them. Personnel here are friendly and even have a desk worker on standby to greet and get you situated as soon as you enter. Besides checking or saving, they even have investments opportunities such as IRAs, etc... They love to answer any questions you may have. Just fyi, not all locations offered service. 

Business response:

Hi, Miny. We appreciate the kind words and thank you for your Membership! We look forward to serving you for many more years. 

Rose H.'s profile image
Rose H. 
rating
2 years ago

Navidy was absolutely amazing! She was efficient and fast with my transaction. She was also very genuine and kind. What great customer service! 

Business response:

Thank you Rose for the amazing review! Your kind words mean a lot to us, and we'll be sure to pass along your feedback to Navidy and the rest of our East Long Beach team. 

Esther J. C.'s profile image
Esther J. C. 
rating
3 years ago

I found out about this place through my credit union, which is actually out of state. Since I've been coming here, I've had great experiences. The parking lot has plenty of spaces to park, the outside teller was super useful and way faster to deposit and withdraw money than going inside (but Covid made it shut down, I guess) and the tellers and guards and employees are all nice and helpful. This is one of my favorite credit union banks. Definitely recommend this place. And the hours are so convenient for me too. Thanks gu... read more

Business response:

Esther, thank you for the amazing 5-star review. We are glad to hear that you are happy with our services, and we thank you for giving us the opportunity to serve your financial needs. We will share your feedback with our East Long Beach team. 

Andi G.'s profile image
Andi G. 
rating
4 years ago

I am re-submitting a review . LBS has always been a place I recommended but after having an unsatisfactory conversation with a person in the phone center I reviewed LBS giving them three stars.... A manager called apologizing and stating that action was taken to retrain or remind their phone staff regarding proper business etiquette and concern for customers It is an excellent institution with excellent leadership 

Business response:

Andi, it was our pleasure to speak with you! Thank you for the updated rating and outstanding review. We appreciate your Membership and look forward to serving you again soon! 

Alex M.'s profile image
Alex M. 
rating
4 years ago

Monday September 13th, I had originally came in to open a credit card. However, to my surprise Marisa had explained that LBS credit union offers auto refinancing as well, which to my circumstance was amazing to hear since I had a high interest rate on my vehicle. Working with Marisa was absolutely the best experience I've had with someone in the financial industry. Marisa went above and beyond to break down all of my questions, comments, and concerns. Being that I don't have much experience with a credit union, this was by f... read more

Business response:

Alex, thank you so much for the wonderful 5-star rating and review. We appreciate your Membership and are happy to hear how Marisa served you well with your financial needs. We will share your review with Marisa and our CSULB team. Go Beach! 

Andrea G.'s profile image
Andrea G. 
rating
4 years ago

Been with you for two decades. I have financed three cars with you. Having just refinanced my car, I haven't received any actual hardcopies.... I didn't have an address or assurance that I had paid my bill from my account. I also wanted your full zip code. The person who answered the phone from the very beginning sounded irritated. He had that tone of boredom and lack of listening skills. I have never been unhappy with you ....always gotten good answers .....refinanced on the phone! but truly surprised that someone answers... read more

Business response:

Andrea, we are sorry for your recent experience with our Call Center. LBS Financial is focused on ensuring our employees always deliver respectful, caring, friendly, and kind member service. Our Call Center Vice President, Kristin Smith, was glad she was able to connect with you yesterday and personally apologize for the service you received. 

Stephanie M.'s profile image
Stephanie M. 
rating
4 years ago

I worked with Steven in the auto loan division.I have never had an auto loan go more easily and smoothly. Majority of the process going so well was due to Steven working with me without any delays on his end. I hope his manager has the chance to read this because he needs to be acknowledged for the care he gives to new clients. If you were looking for personalize service, great rates in a great location this is your credit union. 

Business response:

Thank you so much for the 5-star rating and review, Stephanie. We will share your review with Steven at our East Long Beach branch and our Leadership Team. It is our pleasure to serve you and we look forward in seeing you again soon! 

Frequently asked questions about LBS Financial Credit Union

How is LBS Financial Credit Union rated?

LBS Financial Credit Union has a 3.8 star rating with 367 reviews. 

When is LBS Financial Credit Union open?

LBS Financial Credit Union is closed now. It will open at 9:00 a.m.