Leaf Home Water Solutions

Rick H 

on BBB

a year ago

Old system it replaced was better and made water much softer 

Kim R 

on BBB

a year ago

Sales process was great. Installation process could have been better. The installers were very nice but there were lots of bumps in the road. Missing pieces, leaks, way later than arrival time, at house until 11pm, multiple trips to the house. It would have been worth it to paid more and went to a company who has professional/knowledgable installers. 

Rachel H 

on BBB

a year ago

Save yourself - go with another company.We didnt have the top of the line water purifier salt system for a couple weeks before a faulty part broke. The water that was coming through our system was so salty that I became ill from drinking it. We had to purchase bottled water to drink and cook with while we waited for someone from Leaf to address the issue. We never received a call from anyone at Leaf. The service center kept promising that someone would reach out. After nearly 2 weeks, a tech showed up with a part to fix what... read more

Shawn P 

on BBB

a year ago

service was fast after signing agreements. installation team was good and professional. my problem is the testing and sales tactics, I was told i was buying a unit with a lifetime warranty( very not true) also told that there was no unit that filtered water as good as there's. went though an extensive water test telling me about all the different minerals in my water currently, my existing tds came back over 300 and the salesman made a huge deal out of that telling me how there machine can do way better, after install my tds... read more

Bonnie B 

on BBB

a year ago

I am very disappointed in this company. I have been dealing with them since January 17, 2025. I was first impressed with the salesperson and agreed to purchase the unit for $4,462 at 8% interest and $59 per month. I am a senior on a tight budget and thought the $59 could be worked into my budget. There were several issues with the installation of the unit and achieving the desired softness of the water. Even when they achieved what they said was satisfactory, days later, the City came out to install a meter valve on my sewer... read more

Mark N 

on BBB

a year ago

Total lack of customer service. High pressure sales. Contacted company. 3 to 5 times. All you get is a gate keeper. Will not provide anyone to speak with for complaints. When techs come out also will not provide names or numbers to escalate the situations cannot ever speak to anyone in management position and test performance done without receiving any results 

Natalie C 

on BBB

a year ago

I had a system installed in March of 2024. I paid upfront and was quoted $500 for the installation and was told this rate because piping would have to be installed up my garage wall and along the ceiling. When they came to do the installation a few days later, the technician did not have to do the extra piping and just had the hose run out my garage door. I called back the representative Ive been working with and he got approval for a $250 refund. I have multiple texts and voicemails confirming this. The refund never came an... read more

Khrystle I 

on BBB

a year ago

False pretense!!On March 1, 2025 my *********** were interested in getting a water system for our home so we scheduled a a free estimate. We feel that Dabbie (sales ********************* husband came out and gave us a spill of lies. Her initial cost for the system was $20,000, but as we informed her that we werent paying that price, her prices surprisingly continued to drop to $13,295.00. Gabbie, the manager (but Im not sure what her title is). I will say that she is very aggressive and tries to be convincing but we saw thro... read more

Javier N 

on BBB

a year ago

Thus far I would give a one star preferably I would give a zero star to Customer Service.We didnt realize that our water would run out with a tank filter so we wanted information about a tankless filter so we called **************** and they took four days to call us back the first time. They told me they would call back within 24 to 48 hours and have a salesman call me back and I still havent received a call.