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Leaf Home Water Solutions
- Water Purification Services
- Bedford, OH
About this business
Location details
26000 Richmond Road, Bedford, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 9:00 p.m. | |
| Tue | 08:00 a.m. to 9:00 p.m. | |
| Wed | 08:00 a.m. to 9:00 p.m. | |
| Thu | 08:00 a.m. to 9:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | 08:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Right now I am not feeling good about my purchase. After reading the actual service manual and the warranty, my sales person was not being honest with me. I was told the warranty was 7 years and covered anything that went wrong with the unit, including an issue with the resin, it fully covered the service and parts. I was told during that time there would be no yearly maintenance cost. Now I find out there is a yearly maintenance required to keep the warranty valid and a qualified service technician must complete it. After t... read more
Business response:
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at ************, or email us at ************************************************************.
Had a system installed just over a year ago. Have been trying to get an annual service scheduled. I have left multiple messages and emails without response. Would like to schedule if company is still in business.
Business response:
We certainly understand your frustration and would like to help. We have relayed this to our service department and someone will be reaching out in 48 hours. If you'd like to speak to a member of our team, please give them a call at ************, or email us at ************************************************************
We intalled their filter system to filter the water coming into the house. There is carbon fiber pellets in the plumbing in the house. We have contacted the company 3 times. The system they installed was a whole house system that only filtered from 210 to 160, acceptable value is below 30. This system is not great. I cannot get a refund because it has been over 3 days since contract was signed. NOT HAPPY at all with the company or its service.
Business response:
Thank you for sharing your feedback. Your experience is an uncommon instance, and well do better in the future. To assist you personally on this matter, please call ************.
I would think twice on getting a system. I have it and really would like to have it removed, however, my wife says "NO"!
Business response:
We hope to learn more about your experience. Please do not hesitate to call ************, so we can work together to find a solution.
when we had water system installed we were told it would cost 99dollars a year to change a filter and test are water! last year it cost us 199 to change a filter and test water.this year we were shocked to find out that it would cost 299 to change filter and test water.we are praying leaf wont raise the cost for a filter change by another 100dollars we are both in are 60s money is tight i feel like we were scamed by leaf because we have there water system and we need filter change once a year and they keep raising the rates.... read more
Business response:
Thank you for sharing your feedback with us. We understand that price changes can be unexpected, and we appreciate your honesty in expressing your concerns. Your feedback is important to us, and we are actively listening to all comments as we continue to evaluate how best to serve our valued customers like you. If you have any further questions or would like to discuss this further, please don't hesitate to reach out to us directly. We're here to help.
I think the salesman was very bad and I don’t. I’m sorry that I got this done.
Business response:
Thank you for your feedback. We request that you contact us at ********************************** or ************, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.
We had a representative come out to test our well water in September 2024. He recommended a whole home system and a reverse osmosis system for a total of $11,253. We financed this with their finance company that gave us a year with no interest to pay the total. We have paid $1000 thus far on the loan. Our system has not worked since they put it in. They are very very slow to communicate and get back to us. They have now sent out 3 different technicians over the last six months to "fix" the system. At one point they replaced ... read more
Business response:
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at ************, or email us at ************************************************************.
Star 1 only because there is no lower. They told me I had dangerous levels of nitrates in my water and sold me a system to take out my nitrates. There result was 10. *** says above 10 is not good. Other companies result 2.36. Another company 0.1. Another company said all my levels of everything is very safe. They sold me a system to take out my dangerous nitrates. My water was very good and now we are forced to buy water.
Business response:
We hope to learn more about your experience. Please do not hesitate to call ************, so we can work together to find a solution.
After using their water filtration system and softener for a year now, Leaf Home Water Solutions is still not providing us with the water quality they promised. We are still getting water staining in our shower and toilet and the clothes coming out of our washer have a musty smell. All these issues where promised to go away by our salesperson. Our system was very expensive and our water quality is not what we paid for. Now the ** alarm is beeping and they want several hundred dollars to replace. I could not recommend this co... read more
Business response:
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at ************, or email us at ************************************************************.
Frequently asked questions about Leaf Home Water Solutions
How is Leaf Home Water Solutions rated?
Leaf Home Water Solutions has a 3.5 star rating with 486 reviews.
When is Leaf Home Water Solutions open?
Leaf Home Water Solutions is closed now. It will open tomorrow at 8:00 a.m.