Leaf Home Water Solutions's cover image

This profile has been claimed by the business owner or representative.

Leaf Home Water Solutions

3.5

About this business

Location details

26000 Richmond Road, Bedford, OH, 44146, United States

Get directions
WeekdayScheduleStatus
Mon08:00 a.m. to 9:00 p.m.
Tue08:00 a.m. to 9:00 p.m.
Wed08:00 a.m. to 9:00 p.m.
Thu08:00 a.m. to 9:00 p.m.
Fri08:00 a.m. to 5:00 p.m.
Sat08:00 a.m. to 6:00 p.m.
SunClosed
3.5486 reviews
Select a rating
Linda D.'s profile image
Linda D. 
a year ago

We had Leaf come out and they promised us it would take care of our problem with our glasses coming out of the dishwasher with etching. The etching will not come off. We called several times, a gentlemen came out did some adjustments etc and nothing worked. I had to throw away all of my glasses. I purchased new ones, better quality, expensive glass ware and the same thing has happened. Spent $5000.00 on this system and not only has it ruined my water glasses, it has ruined my wine glasses, glass bowls, etc. I am just sick ov... read more

Business response:

Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at ********************************** if you would like to share any additional details we can take into consideration. 

Lisa L's profile image
Lisa L 
a year ago

We called your company out to test our water. We were so excited to get a system and have better water. Unfortunately, the salesman lied to my husband and told him the system would have our water clear and fix all our problems. Now after months of disgusting water, spending the money to completely redo my water heater, and paying for a tech to come out to service my system.. I'm told the system is not able to fix the problem we had from the beginning! Why was I promised clear water before we signed the paperwork, when the sa... read more

Business response:

Thank you for your feedback. We request that you contact us at ********************************** or ************, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you. 

BRYAN C's profile image
BRYAN C 
a year ago

Wouldn't recommend charged us $13,000 for a system that never really fixed our water issue. We still have hard water the only thing it did was soften the water a little and reverse water system was the only thing that works. We could have bought one of those for less than $1000. Now they want $700 to replace filters and a uv light We were told was free for the first replacement. Now we still owe bunch due to the bs loan we got through theor company when 90% of payment is interest to their own finance company! How is that leg... read more

Business response:

A 1-star experience is not what we expect for our customers. We have forwarded your information to our support team, but if we can help you in the meantime, please visit ************************************************************************; 

Jon G's profile image
Jon G 
a year ago

Zero stars. For the last 8 months dealing with their lies, and dealing with their corporate office is just as bad. People, do not go with this company. 

Business response:

We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at 888-320-5497, or email us at support@leafhomewatersolutions.com. 

Geraldine B's profile image
Geraldine B 
a year ago

We purchased a water softener system that cost me $8,000, we had no problem getting an appointment for our Annual inspection last year. However, this year, I have made multiple calls, sat on hold for several hours trying to reach the service department. To no avail I have not been able get an appointment set up and I'm running out of patience. The next step will be filing a complaint with the BBB of WI. 

Business response:

We certainly understand your frustration and would like to help. We have relayed this to our service department and someone will be reaching out in 48 hours. If you'd like to speak to a member of our team, please give them a call at ************, or email us at ************************************************************ 

Kori S's profile image
Kori S 
a year ago

Worst experience ever, DO NOT RECOMMEND! If I could give negative star rating, I would. The system has not worked since initial install and the company has done nothing but give me the runaround and excuse after excuse as to why it has not worked. Ive asked multiple times for them to remove the system and issue a complete refund well within the terms, however due to them dragging their feet and insisting that they must service it until resolved, I have missed that window. They have lied directly to me on multiple occasions a... read more

Business response:

Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at ********************************** if you would like to share any additional details we can take into consideration. 

Steven C's profile image
Steven C 
a year ago

Bad loan terms. Paying $6100 in interest for a $4400 system. What is wrong with this.??? ******** said NOTHING ABOUT THIS. Don't sign anything until you read it.. 

Business response:

Thanks for taking the time to leave us a review. Your satisfaction is especially important to us. Please contact us at ************ to share any additional details we can take into consideration. 

Joseph d's profile image
Joseph d 
a year ago

Service has been out four times already. Water still smells bad. Base system is not sufficient enough to handle iron in water (well water). Sales **** promised it would be, it's not. Don't buy this product. You'll regret it. 

Business response:

We certainly understand your frustration and would like to help. We have relayed this to our service department and someone will be reaching out in 48 hours. If you'd like to speak to a member of our team, please give them a call at ************, or email us at ************************************************************ 

Mirurgia R's profile image
Mirurgia R 
a year ago

False advertising they take your money and dont answers to the faulty equipment. They took me for ******** Do not recommend Leaf Water Solutions 

Business response:

We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at ************, or email us at ************************************************************. 

Frequently asked questions about Leaf Home Water Solutions

How is Leaf Home Water Solutions rated?

Leaf Home Water Solutions has a 3.5 star rating with 486 reviews. 

When is Leaf Home Water Solutions open?

Leaf Home Water Solutions is closed now. It will open tomorrow at 8:00 a.m.