Leaf Home Water Solutions

Emily F 

on BBB

a year ago

I purchased a system that does not work. I have been trying to get someone to come out to fix it and no one will come out. When I call customer support they just keep saying they will send an email to the office. They refuse to give me the offices information. I can not use my water in my house now. I paid ***** for this broken system. We also have a 7 year warranty. 

Justin L 

on BBB

a year ago

Their agent that was sent out to me was very knowledgeable and friendly and overall the reason why I went with this company after 4 different presentations. The problem arose after I got to the terms of the loan. When discussing with the sales *** he went over the options with me and I got pre approved. I had seen a 18 month deferred interest offer that I was "pre-approved" for so I selected it. The sales *** stated that it would send me the contract and I just need to sign it. I got it and I signed it. That is where it went... read more

ERIK P 

on BBB

a year ago

I bought the filtration and softener system. I live in the city, so my goal was to have filtered water, and softer water than what the city water tested at. The system runs fine, but I still have build up around water fixtures and if the water test kits from hardware store are accurate, it's not filtering much of anything. The biggest issue I have is the fact that the salesman consistently pressured the sale. Eventually calling is manager to get authority to give me the "friends and family" discount. He literally told me tha... read more

Charles C 

on BBB

a year ago

I had an ultra filtration water treatment system installed under my sink. The salesman told me that would cure the problem with the cloudy disgusting, looking tea that I have. The system does not work. How do you spoken to two different service **** one name, *****, operations manager, **** And finally today A service *** named ********. All three of these gentlemen assured me that the system should be removed and funds refunded. Yep, their manager I said they will not refund or remove the system. I was sold a system that wa... read more

Akosua O 

on BBB

a year ago

Please please save yourself the trouble and DO NOT buy from this company. Don't use this this company for your water filteration system. Don't use this company. Save yourself the headache and the disappointment. They will say everything to get you to purchase their product. During this time, they have no problem picking your calls. The moment you have an issue, you will call them continuously and their customer services will tell you someone will call you. But no one calls back. Now like many of us here, you will be stuck wi... read more

Stephen S 

on BBB

a year ago

Leaf Home Water completely mis-informed us about their product and its quality to provide us with safe drinking and clean water. We paid over 8 thousand dollars for this water treatment system and have filed a complaint with the corporate office and have been told for over two weeks that a ***resentative would contact us with in 24 hours. Have been told that twice, with no response and still have bad water. The salesman came to our home and tested our current water system and guaranteed their system was far superior water an... read more

Eydie M. 

on BBB

a year ago

Installed a system but did not connect it correctly. I have to choose my sprinklers or my water conditioner. The system downgrades your line from 1 inch to 3/4 so there's not enough flow to pressurize the sprinklers. I contacted them, but they claim it my problem. I'm actually considering filing a lawsuit, but I did one final complaint with Corporate. 

Mardell N 

on BBB

a year ago

Honestly, I've never seen a more poorly run and non-consumer minded company. I hope others read the reviews and avoid mishaps others have suffered.Unfortunately, the company has poor communication, follow up, and avoids solving the issues at hand. Never have I ever had a salt tank collect dirt and mold, and profusely smell up a home before. Not to mention (even seeing all of these other complaints) they deny any recollection of this ever happening before and place the blame on the consumer.The water is affecting our daily li... read more

Michael H 

on BBB

a year ago

I was told this system would improve my water per a re-test. The water showed no improvement on the retesting . Also after reaching out to discuss this with management I only get replys from the service *****