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Luna By Giada
- Italian
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 10:00 p.m. | |
| Tue | 3:00 p.m. to 10:00 p.m. | |
| Wed | 3:00 p.m. to 10:00 p.m. | |
| Thu | 3:00 p.m. to 10:00 p.m. | |
| Fri | 3:00 p.m. to 11:00 p.m. | |
| Sat | 3:00 p.m. to 11:00 p.m. | |
| Sun | 3:00 p.m. to 9:00 p.m. |
Overall for the buildup and the price, I found the experience mediocre. The signature lemon pasta dish was fine, the butternut squash ravioli was dry (filling). Our wine order was delivered after we finished our main. (It was ordered well in advance). There were some nice touches from the staff…but it felt a bit forced. If you are looking for high end Italian I probably wouldn’t start here.
Business response:
Thank you Curt for your honest and detailed feedback. This will help us to improve. We will be reaching out to extend our sincerest apologies directly.
Unfortunately we did not have a good experience at Luna. We did not recieve our entrees until two hours after our reservation time. Food came out wrong several times and the seafood was extremely undercooked and completely inedible. Bottled beers and glasses of wine took an inappropriate amount of time to come out. We completely understand this is one of the busiest weekends in Scottsdale but the entire experience start to finish was inexcusable. We will not be returning.
Business response:
Please accept our apologies for the disappointing experience you had at Luna By Giada. We regret to hear about the issues you encountered during your visit. If you would like to discuss this further, please feel free to reach out at (480) 914-6823. We sincerely apologize.
Terrible service from the start!!! And they knew things were going poorly but they could not turn things around the entire night. The food was OK, but not very hot and nothing worth raving about. We would never go back. There are too many other great options to enjoy.
Food and service was bad. Pasta was super salty and my filet tasted like rubber. It was the eight of us , and did not get our drinks at the same time . Server seemed distracted. I think It was our last time to Luna. We definitely not going back. I was very disappointed bcuz this restaurant was my recommendation but it didn’t meet anyone’s expectations. We all ended up with a hefty check which was not worth it at all.
Business response:
Thank you for sharing your concerns. We're sorry to hear about your experience at Luna By Giada. Please feel free to reach out to us at (480) 914-6823 to discuss this further.
It’s always a good experience here. We haven’t been here since the new executive chef arrived. My only criticism is the “half-chicken” listed on the menu isn’t really a half at all. It’s a quarter of a Cornish hen, probably. The polenta & chicken were swimming in the sauce. Tasty, but a too much.
Business response:
Thank you, Laura. We appreciate your review!
Felt like we were sitting in a cafeteria. The food also was not good.
Business response:
We regret to learn about your experience at Luna By Giada. Please feel free to reach out to us at (480) 914-6823 to discuss your concerns further.
Food and service was horrible. Will never go back. Garbage food thats over priced.
Business response:
It's unfortunate to hear about your experience. Thank you for taking the time to provide feedback.
Food was not good. Cold, over priced. Extremely disappointing
Business response:
Hi, Lance. We are sorry to hear that we didn’t meet your expectations. We would love the opportunity to improve your experience, please get in touch with us at (480) 914-6829.
Unfortunately this place was disappointing. We were excited to try a Giada restaurant while in Scottsdale but this one left us wanting more. The real issue was the service. We were sat in the back corner of the restaurant. Took 15 minutes to be acknowledged. We ordered drinks, another 10+ minutes for those and then we ordered dinner. A sausage pizza and a bowl of Buccatini. I will say the food itself actually came out in a rather speedy way. When the server came back to check on us my husband ordered another cocktail. This o... read more
Business response:
We take your feedback seriously. Thank you for letting us know.
Frequently asked questions about Luna By Giada
How is Luna By Giada rated?
Luna By Giada has a 4.3 star rating with 2,817 reviews.
When is Luna By Giada open?
Luna By Giada is closed now. It will open at 3:00 p.m.