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Luna By Giada
- Italian
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 10:00 p.m. | |
| Tue | 3:00 p.m. to 10:00 p.m. | |
| Wed | 3:00 p.m. to 10:00 p.m. | |
| Thu | 3:00 p.m. to 10:00 p.m. | |
| Fri | 3:00 p.m. to 11:00 p.m. | |
| Sat | 3:00 p.m. to 11:00 p.m. | |
| Sun | 3:00 p.m. to 9:00 p.m. |
Firstly, ambiance is excellent. Cool vibe, modern hotel with amazing views of Camelback Mountain, sunsets, etc... 7th floor viewing can't be beat elsewhere. Next... the customer service, wait staff, bartenders etc... all were very kind and courteous. Sadly... thats were the 5 stars end and 1 star begins. The food is nothing to look forward to or return for. Celebrity chef Giada would or should be embarrassed to be serving poor dishes like this... Her Signature dishes, pastas, etc.. had no flavor at all. Lemony, creamy pasta ... read more
Business response:
Thank you for sharing your detailed feedback. We’re glad you enjoyed the ambiance and service but are sorry to hear the food did not meet your expectations. Your comments about the dishes and pricing are valuable and will be reviewed to improve our offerings. We appreciate your insights and regret that we didn’t deliver a better dining experience. We hope to welcome you back for an improved dining experience. Regards, The Team at Luna by Giada Scottsdale
The restaurant was very nice. Meals were somewhat reasonable. Appetizers were expensive for the size portion. The drinks were absolutely expensive. $25 for a drink is a little ridiculous. I would have been fine if we had an out of this world experience, but our waitress barely came back to the table and we had to constantly flag someone down just to get water which we didn’t get very much of. We waited three months for the reservation and I was definitely disappointed.
Business response:
We’re sorry to hear your experience didn’t meet your expectations. While we’re glad you liked the restaurant, we regret the issues with service and pricing. Your feedback is important and will help us improve. Thank you for sharing your thoughts and we hope to welcome you back for an improved dining experience. Regards, The Team at Luna by Giada Scottsdale
My husband and I were excited to try this new restaurant in the Valley. We made a reservation but realized we wanted to make it earlier for our movie and it was easy to change the time. The hostesses were kind and sat us right away. We enjoyed a few cocktails and split a Cesar salad that was delicious. My husband then had a steak which he said was a little too over-seasoned for his liking and was disappointed that the potatoes weren’t mashed but more of a fingerling potato. Overall he was not impressed. I asked the waitress ... read more
Business response:
Thank you for your review. We send our apologies for not exceeding your expectations and will use your feedback as a tool on how we can improve. We hope you'll consider giving us a second chance to prove that we can show you a greater experience. Regards, The Team at Luna by Giada Scottsdale
We went to Promo to celebrate 4 birthdays. We have been to Giada’s restaurant in Vegas and we’re so excited to try her new restaurant in Scottsdale. Everything was average at best. Our pork chop was undercooked. We ordered 2 lemon soufflés and they both came out very undercooked. The manager came out and said they would remake them. Again, they came out looking and tasting like liquid egg whites. The chef came out and asked what was wrong. We poured out the liquid from the cup it came in and explained that the lemon soufflé ... read more
Business response:
Thank you for your review. We send our apologies for not exceeding your expectations and will use your feedback as a tool on how we can improve. We hope you'll consider giving us a second chance to prove that we can be better. Regards, The Team at Luna by Giada Scottsdale
Beautiful place but overpriced, food was just OK,
Business response:
Thank you so much for the 5-star review! We are ecstatic to hear that we exceeded your overall expectations and look forward to being at your service again soon! Regards, The Team at Luna by Giada Scottsdale
Appetizers were great, main course is less than to be expected. Wine options were poor
Business response:
Thank you for your review. We send our apologies for not exceeding your overall expectations and will use your feedback as a tool on how we can improve. We hope you'll consider giving us a second chance to prove that we can be better. Regards, The Team at Luna by Giada Scottsdale
Bad wine list with no Italian wine, $42 dollar pasta with two shrimp and cream sauce that could have come from Olive Garden. Ok for tourists but otherwise stay home. Disappointing after an incredible meal at her Las Vegas restaurant.
Business response:
I’m sorry to hear your recent experience at Luna didn’t meet your expectations. Your feedback is valuable, and we’ll take it into consideration as we work to improve. We hope you’ll give us another chance in the future. Regards, The Team at Luna by Giada Scottsdale
Nice ambience and service, but the food is very mediocre and expensive. Ordered the vodka sauce pasta dish with scallops and a salad and the bill was $91. Not worth going back.
Business response:
Thank you for your feedback. We’re glad you enjoyed the ambience and service but are sorry to hear the food didn’t meet your expectations. We appreciate your comments and will use them to improve and hope to have you back for an improved dining experience. Regards, The Team at Luna by Giada Scottsdale
Worst meal I have had forever. Most everything was try. I dine at nice restaurants and this was less than desirable. They missed the mark epically
Business response:
I'm really sorry to hear about your experience. This is not the standard we aim for, and your feedback is important to us. We’d appreciate the opportunity to make things right. Please reach out to us directly so we can address your concerns. Regards, The Team at Luna by Giada Scottsdale
Frequently asked questions about Luna By Giada
How is Luna By Giada rated?
Luna By Giada has a 4.3 star rating with 2,658 reviews.
When is Luna By Giada open?
Luna By Giada is closed now. It will open tomorrow at 3:00 p.m.