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Luna By Giada
- Italian
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 10:00 p.m. | |
| Tue | 3:00 p.m. to 10:00 p.m. | |
| Wed | 3:00 p.m. to 10:00 p.m. | |
| Thu | 3:00 p.m. to 10:00 p.m. | |
| Fri | 3:00 p.m. to 11:00 p.m. | |
| Sat | 3:00 p.m. to 11:00 p.m. | |
| Sun | 3:00 p.m. to 9:00 p.m. |
The food was good. Service was very good. The noise level was not good. We had to literally shout at each other to be heard. Mouse was louder than the music. Too bad because it's a beautiful place.
Business response:
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the food and experienced excellent service during your visit. However, we apologize for the inconvenience caused by the noise level. We understand the importance of creating a pleasant dining atmosphere and will take your comments into consideration to improve. We hope to have the opportunity to welcome you back soon for a more enjoyable experience. Regards, The Team at Luna by Giada Scottsdale
We enjoyed our experience at Luna by Giada. The service was outstanding. The food is good. We had the arancini appetizer, signature lemon spaghetti, margherita pizza, and mascarpone brownie cheesecake for dessert. It is loud in the restaurant, which makes it difficult to have a conversation with the person who is across the table from you. There is a 3.5% venue fee (we were staying at the hotel) automatically added to your bill, which is insane considering the prices are already high for what you get. I will not return to th... read more
Business response:
Thank you for sharing your experience at Luna by Giada. We're thrilled you enjoyed our outstanding service and delicious food. We apologize for the inconvenience caused by the noise level and venue fee. Your feedback is valuable, and we'll use it to improve. We hope you'll reconsider and give us another chance in the future! Best regards, The Team at Luna by Giada
Very over priced for the quality. $38 for spaghetti with 2 pieces of shrimp. $28 for small pizza. I don’t mind paying for expensive meals, but this time it was not worth it. Server was a little slow bringing drinks
Business response:
Thank you for sharing your feedback with us. We apologize that your dining experience did not meet your expectations in terms of value and service. We take your comments seriously and will review our pricing and service standards to ensure a more satisfying experience for our guests in the future. We appreciate your patronage and hope to have the opportunity to exceed your expectations on your next visit. Regards, The Team at Luna by Giada Scottsdale
Very noise, limited menu, prices were higher than the menu warranted. Walked in and the noise hits you in the face. Waiter was aggressive just on the verge of annoying. Would have thought such an inventive chef, the menu would have been more exciting, the menu was disappointing. Very disappointing experience.
Business response:
We're truly sorry to hear about your disappointing experience at Luna. Your feedback is invaluable to us, and we apologize for falling short of your expectations. Rest assured, we'll address the noise level, menu variety, and service quality to ensure a more enjoyable visit in the future. We appreciate your insights and hope to have the opportunity to exceed your expectations on your next visit. Regards, The Team at Luna by Giada Scottsdale
Maybe my expectations were too high considering it's Giada's and at a Caesar's property, but it was nothing special. The food was mostly good or great; the exception was the inedible crab appetizer. But the service was mediocre if not less. Again, nothing special to meet my expectations. I've had far superior service at Preston's, or Mastro's, or Fleming's, or even Grimaldi's. It was pretty apparent that Luna puts no emphasis on training the service staff on how to properly serve a customer. I will not return nor will I reco... read more
Business response:
We're truly sorry to hear that your experience at Luna fell short of your expectations. Your feedback is important to us, and we apologize for any shortcomings in both the food quality and service you encountered. We strive to provide exceptional experiences for all our guests, and we regret that we missed the mark during your visit. We'll take your comments into consideration and work towards improvement. Thank you for sharing your concerns with us and we hope to welcome you back for an improved dining experience. Regards, ... read more
We were hoping the experience would be similar to Giada's in Vegas, unfortunately it falls short. The cocktails were on point, however the after dinner cappuccino was subpar. There were a few highlights to the meal, the Noble foccacio and the signature dish which was a glorified spaghetti with lemon alfredo sauce, everything else was average. The biggest disappointment was the bill. We were erroneously charged for TWO "luna specials" for $139 each at the very bottom of our bill. When our bill tipped over $800 we were wonderi... read more
Business response:
We're deeply disappointed to hear about your recent experience with us. We sincerely apologize for the discrepancies in your bill and any inconvenience caused. This does not reflect the standard of service we aim to provide. Your feedback is invaluable, and we're taking immediate steps to address the issues you've raised. We hope to have the opportunity to make things right and to regain your trust in the future. Thank you for bringing this to our attention, and we appreciate your honesty. Regards, The Team at Luna by Giada ... read more
Don’t ask for a review. It’s very uncomfortable for your employees to say we need to mention their names online. I’m 33 years and find it ridiculous I need to review online. Can’t I just tell your manager or be given a survey on my invoice. I was asked 4 times to leave a review. It ruins the experience. Kenneth was the best though!
Business response:
Thank you for your review. We send our apologies for not exceeding your overall expectations and will use your feedback as a tool on how we can improve. We hope you'll consider giving us a second chance to prove that we can be better. Regards, The Team at Luna by Giada Scottsdale
Extremely disappointed in my evening at Luna, especially since I was very much looking forward to the evening. We were a party of four, and ordered four different dinners and two different appetizers. I’m sad to say we were disappointed in all. An extremely high end Italian restaurant that does not provide complimentary bread…not good. As an example, a Risotto Dish that had a grand total of two scallops and tons of Risotto. The finale was a bill of $416.00, that included a 3.5% Venue Admin fee. Noise level was extremely high... read more
Business response:
We're truly sorry to hear about your disappointing experience at Luna. Your feedback is important to us, and we apologize for falling short of your expectations. We'll take your comments into consideration as we strive to improve our offerings and service quality. Thank you for sharing your concerns with us, and we hope to have the opportunity to exceed your expectations in the future. Regards, The Team at Luna by Giada Scottsdale
The restaurant was overhyped. The food was not great. I ordered a pesto pasta dish and the sauce was brown. There were a lot of flavors, but pesto wasn’t one of them. The only good dish was the focaccia which did have delicious pesto dipping sauce. They are lacking good liquor brands at the bar as well. Very little in blanco tequila. Ambience is good. Service was so-so.
Business response:
We're sorry to hear that your experience didn't meet your expectations. Your feedback is important to us, and we'll use it to improve our offerings. We're glad you enjoyed the ambience and the focaccia. We apologize for any disappointment with the pesto pasta dish and the limited liquor selection. We hope to have the opportunity to better serve you in the future. Regards, The Team at Luna by Giada Scottsdale
Frequently asked questions about Luna By Giada
How is Luna By Giada rated?
Luna By Giada has a 4.3 star rating with 2,660 reviews.
When is Luna By Giada open?
Luna By Giada is closed now. It will open tomorrow at 3:00 p.m.