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Luna By Giada
- Italian
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 10:00 p.m. | |
| Tue | 3:00 p.m. to 10:00 p.m. | |
| Wed | 3:00 p.m. to 10:00 p.m. | |
| Thu | 3:00 p.m. to 10:00 p.m. | |
| Fri | 3:00 p.m. to 11:00 p.m. | |
| Sat | 3:00 p.m. to 11:00 p.m. | |
| Sun | 3:00 p.m. to 9:00 p.m. |
Was there at opening 5pm service was very slow food portion small the 3.5% add on was a waste of my time the four of us would not go back there ..
Business response:
We're sorry to hear about your disappointing experience at Luna. Your feedback is valuable to us. We apologize for not meeting your expectations and appreciate your honesty. We'll take your comments into consideration to improve our service and offerings. Thank you for sharing your experience with us, and we hope we can make it up to you! Regards, The Team at Luna by Giada Scottsdale
Food is great - service is that of a mid range restaurant. I would say up your game . .
Business response:
Thank you for your feedback. We're glad to hear that you enjoyed the food at Luna. We apologize if the service did not meet your expectations; your comment about upping our game is noted and appreciated. We strive to provide a great overall dining experience, and your input helps us improve. We hope to have the opportunity to welcome you back and exceed your expectations in the future. Regards, The Team at Luna by Giada Scottsdale
We were really excited to visit Giada's new restaurant, but overall, I was left feeling a bit underwhelmed. First, the atmosphere is beautiful - gorgeous decor, and great views into the kitchen one way, and camelback the other way. Wonderful! The focaccia was incredible. However, someone in our party had a dairy allergy, and we felt like they weren't prepared to deal with this. The main course presented was both expensive, and very, very underwhelming. We've had better sauce from a jar. Presentation was basic. It was so disa... read more
Business response:
Thank you for sharing your feedback with us. We sincerely apologize for the disappointment you experienced regarding your main course and the handling of dietary restrictions. Your concerns about service and the overall dining experience are taken seriously, and we're committed to addressing them to ensure every guest leaves satisfied. We appreciate your patience as we continue to refine our offerings and service. Please consider giving us another chance in the future for an improved dining experience. Regards, The Team at L... read more
The risotto with scallops was extremely bland and overall lacked flavor but the scallops were delicious.
Business response:
Thank you for your feedback. We apologize that the risotto did not meet your expectations, but we're glad you enjoyed the scallops. We'll take your comments into consideration to improve our dish. We hope to have another chance to impress you in the future. Regards, The Team at Luna by Giada Scottsdale
Everything about Luna is great except the prices. Way over valued ...
Business response:
Thank you for your feedback. We appreciate your positive comments about Luna, and we'll take your pricing concerns into consideration. We strive to provide a great experience at a fair value and hope to see you again soon. Regards, The Team at Luna by Giada Scottsdale
Good was good but service was not great. Had a reservation but They tried to sit us in the bar area to start and then we had to wait 25 min to get a table in the dining room. Took 20 minutes to close out drink tab at the bar. Tried to serve us other tables orders several times. Would think service would be better since opened several months but it wasn’t great. The food was good though which made up for the service. The ambiance felt like you were sitting in a Marriott breakfast dining room. I think they could have done bett... read more
Business response:
Thank you for sharing your feedback with us. We apologize for the service lapses you experienced during your visit. Your comments are important to us, and we will address these issues with our team to improve our service efficiency and ensure a smoother dining experience. We're pleased to hear you enjoyed the food, and we appreciate your thoughts on the ambiance as well. We hope to welcome you back for a more enjoyable experience soon. Regards, The Team at Luna by Giada Scottsdale
I have dinned here three times - and each time my satisfaction decreased a little more...this will probably be my last time to Luna sadly. Service slow...food was not hot...really hard to get an drink order in...decor-average! wish my review was better.
Business response:
We're sorry to hear about your recent experiences at Luna. Your feedback is valuable to us, and we apologize for falling short of your expectations. We'll address the issues you've mentioned regarding service speed, food temperature, and drink orders with our team. We hope you'll consider giving us another chance to provide you with a more satisfying dining experience in the future. Regards, The Team at Luna by Giada Scottsdale
Service started out great but the restaurant started filling up and it went downhill
Business response:
We're sorry to hear that your experience declined as the restaurant got busier. We strive to maintain excellent service throughout peak times and will address any issues promptly. Your feedback helps us improve, and we hope you'll give us another chance to exceed your expectations. Regards, The Team at Luna by Giada Scottsdale
Food and service were good but everything is significantly overpriced. Could have got more for less at steak 44…
Business response:
Thank you so much for your review. We are happy to see that we exceeded your overall expectations and look forward to being at your service again soon! Regards, The Team at Luna by Giada Scottsdale
Frequently asked questions about Luna By Giada
How is Luna By Giada rated?
Luna By Giada has a 4.3 star rating with 2,660 reviews.
When is Luna By Giada open?
Luna By Giada is closed now. It will open tomorrow at 3:00 p.m.