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Luna By Giada
- Italian
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 10:00 p.m. | |
| Tue | 3:00 p.m. to 10:00 p.m. | |
| Wed | 3:00 p.m. to 10:00 p.m. | |
| Thu | 3:00 p.m. to 10:00 p.m. | |
| Fri | 3:00 p.m. to 11:00 p.m. | |
| Sat | 3:00 p.m. to 11:00 p.m. | |
| Sun | 3:00 p.m. to 9:00 p.m. |
Atmosphere felt a bit sterile and not intimate. Waiter was a bit overzealous, needs to leave time for us to enjoy our company..stopped by way too much, felt like table turning and we were there for 40 mins with 6 of us. Food was solid with bread being the favorite and drinks awesome.
Business response:
Thank you, Michelle. We appreciate your review!
Ciao Giada, this property is not up to your usual standards and was lacking in service and food quality. This was my second poor experience. The manager was attentive but in the end I am afraid I will not be returning. Scottsdale has many fine Italian restaurants that are nearby that offer spectacular service and dishes. Arrevaderci Giada!
Business response:
Thank you for taking the time to share your thoughts. We’re truly sorry to hear that your experience at Luna did not meet your expectations, especially knowing it was your second visit. While we’re glad our manager was attentive, it’s clear that we fell short in key areas—and for that, we sincerely apologize. Your feedback about both service and food quality is being taken seriously and will be shared with our team as we continue working to elevate every aspect of the guest experience.
Went for a Giada event that was exceptionally poorly executed. Underwhelming in more ways that I can type. Pretty obvious the food and beverage team at Caesars Scottsdale needs new management. Probably the whole hotels does.
Business response:
We sincerely apologize for your disappointing experience at our Giada event. We understand that the execution fell short of expectations, and we take your feedback very seriously. Our goal is to provide exceptional experiences for our guests, and we clearly missed the mark on this occasion. We would greatly appreciate the opportunity to discuss your concerns in more detail and learn how we can improve. Please call us at (480) 914-6829 at your earliest convenience.
We. Will. Never. Return! The disappointment started from being seated. Our reservation was for six and we were led to a table for four with two appetizer plates quickly placed at the ends of the table. When we asked for a nearby booth for six, we were told that the manger would have to be consulted. Ultimately we were seated at a table designed for six. The problem with the food was primarily how it suffered in comparison to the previous night's dinner. We went to a different celebrity chef-owned restaurant and were treated ... read more
Business response:
Hi, Jim. Thanks for taking the time to share your positive experience. We appreciate it!
Servicio fuera de tiempos, lleno la comida antes que el vino que habías pedido an cuanto llegamos, pedimos agua y nos sirvieron el vaso hasta el tope no se podía mover porque se caía el agua, no nos ofrecieron pan tuvimos que pedirlo, no había música o estana tan despacio que no se escuchaba. En cuanto a la comida bien, nada extraordinario, no acorde al valor
Business response:
Lamentamos mucho su experiencia en Luna By Giada. Nos esforzamos por brindar un servicio y una comida excelentes, y es evidente que no cumplimos con sus expectativas durante su visita. Agradecemos sus comentarios detallados sobre los horarios de servicio, los vasos de agua, el pan y la música. Estos son aspectos importantes de la gastronomía que nos tomamos muy en serio. Llámenos al (480) 914-6829 para hablar sobre esto.
Service was not good. The server seemed like he didn’t want to be there or serve us. Food was not good either. I’ve dined in Vegas at Giada several times and it was amazing. This location the food was not good at all and over priced.
Business response:
Thank you for sharing your concerns, Karin. We're truly disappointed to hear that your experience at our location did not meet the high standards we aim for. We take pride in our service and food quality, and it's clear we fell short on both accounts during your visit. Your feedback is invaluable as we strive to improve. Please feel free to reach out to us at (480) 914-6829 so we can work towards making things right.
Unexpected disappointment. Was really looking forward to a delicious meal but unfortunately experienced the complete opposite. Some things were completely over salted, and some had no flavor at all. Everyone in our party agreed too. Crab arancini was good, but the sauce with it had so much salt you couldn’t even eat it. The lemon spaghetti which was a take on fettuccini Alfredo- also had no flavor and was dry. The filet was overcooked and no flavor at all, including the puree it was over. Our appetizers came out literally no... read more
Business response:
Thank you for taking the time to share your concerns with us. We appreciate your detailed feedback about your dining experience. Your comments regarding the food quality and preparation have been noted and will be shared with our kitchen staff. We're glad to hear that you enjoyed the service from our waiter and the restaurant's ambiance. We strive to provide a high-quality dining experience for all our guests, and we regret that we fell short of your expectations on this occasion.
Overpriced. Pretty decor but for the description you would think it would have been dressier. People came in shorts even though the restaurant specifically said no shorts! Portions are not shareable.
Business response:
Thank you for your feedback. We're glad you enjoyed the décor but regret that the overall experience didn’t meet expectations. We appreciate your note about the dress code and portion sizes and will share your comments with our team as we work to improve.
The host would not honor our outdoor reservation, but did not give an explanation (there was plenty of room). Our waitress was probably the worst I have ever had. She was curt and even made a face at my husband when he asked for a tall glass of ice water instead of the baby cups with room temperature water...she also never brought the water. We tracked down a busboy who brought it to my husband. The food was incredibly overpriced and not good. I had the lemon spaghetti with shrimp and lobster. The lobster and shrimp were che... read more
Business response:
We’re sorry your experience fell short. The issues with your reservation, service, and food are not reflective of our standards. Your feedback is being shared with our team so we can address these concerns and improve. Thank you for bringing this to our attention.
Frequently asked questions about Luna By Giada
How is Luna By Giada rated?
Luna By Giada has a 4.3 star rating with 2,817 reviews.
When is Luna By Giada open?
Luna By Giada is closed now. It will open at 3:00 p.m.