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21 Broadway Ln, Walnut Creek, CA, 94596, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I have health concerns and this salon accommodated my needs. I've heard about this place from my dermatologist 2 years ago. I am so happy they finally opened a location in Walnut Creek. I have gone to the other salons for years and by far this place is the best. I had many occasions when my root was not covered well or the color was off because my regular stylist was out. Well...not at this place. The stylist is very knowledgeable. She was confident and delivered excellent result. It was my first time here and she was able t... read more
So happy that Madison-Reed opened in Walnut Creek, loved my experience at the color bar. Gigi my hair colorist was fantastic in choosing the right color and so informative. I am definitely coming but also leaving with my Box so I can do it at home.
Business response:
This just made our day! Thank you for taking the time to share your experience, Sobia! We hope to see you again soon :)
So ecstatic that Madison Reed has made it to Walnut Creek!! Their color is amazing. Their products are fantastic! The salon looks beautiful!! You NEED to come visit them if you want a fresh new color or you're trying to cover up those stubborn grays! The whole crew over there in Walnut Creek is incredible!
Ok so first, I have really light, super complicated highlights and color on my hair. The problem I get is in between my regular salon visits, my grays come in too early and they frame around my forehead! I have always struggled with hiding my grays. Then Madison Reed Color Bar opened today in my hood - Walnut Creek, CA! I got my roots touched up and got a free gloss as a promotion for the grand opening. I LOVED my roots!! But what I was really surprised with is the Crema Gloss!!! You guys!!! I AM OBSESSED WITH THE GLOSS!!!... read more
Business response:
We're so happy you love your hair, May! You look gorgeous. It was so great to meet you. Thank you for taking the time to share your experience here. Welcome to the Madison Reed family and we hope to see you again soon!
What could improve.... Much better customer service. I was there for my appointment 10 min early. I finally got acknowledged after I said I was there for my 5:30p appointment. About 10 min later I was seated at the counter and given my gown. Nobody came to ask me if I needed anything and it wasn't until another client got there almost 10 min late for her 5:30p appointment and were starting to work on her, that's when I asked if someone was going to assist me. It took another 15 min for my colorist to assist me. My colorist w... read more
Business response:
Hi Nessa, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
I appreciate the honesty with them letting me know it might not be what i want & turning me away, as an autistic young woman even I was able to pick up the signs that my presence was unwelcome.
Business response:
Hi Ro, thank you for taking the time to send us this feedback. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may discuss your concerns.
I had a toner put on my hair to tone down the yellow in my highlights. I was told that it would only take a few minutes to change the color and that the shampoo girl would watch it closely. After a few minutes the shampoo girl went to get the stylist who colored my roots to check the toner color..she said to wait and watch it. I was in the shampoo area for 35 minutes and the turnout was that it did cover the yellow some but I was looking for more blonde and the stylist said if the toner is on too long, it turns the color ... read more
Business response:
Thank you for taking the time to share your experience, Debbie. We will be sure to pass along your kind words to our team. We look forward to seeing you again soon for another stellar experience- and we’d love to have you bring a friend along so you both get $30 off your next Hair Color Bar service. Visit madison-reed.com/refer to get started.
My wife ordered a package of hair product and asked if I could go pick it up for her. She said it is paid for and should be ready to go and if not, maybe find it on the shelf and give it to the clerk to check the paid order off and then be on your way. So I get there at 9:03AM on a Wednesday morning, (they open at 9AM) and there is a woman getting her hair colored by the lone employee. I told her I was there to pick up an order and she said she would be with me but was alone and was working with a customer. So I sat down t... read more
Business response:
Hi Rick, thank you for taking the time to send us this feedback. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may discuss your concerns.
I've been going to Madison and Reed for 8+ years, and I pay a monthly fee to go in for service every 6 weeks. Again, I'm a well-established customer with years of loyalty. The next time I am eligible for a service happens to be on a day that I am flying to go out of town for 2 weeks. So I called Madison Reed customer service and asked if it was possible that I come in 1 day early this time. Again... I have been a loyal customer for 8 years. I don't think that asking to come in 1 day early 1 time over 8 years is unreasonabl... read more
Business response:
Hi Laura, thank you for taking the time to send us this feedback. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may discuss your concerns.
Madison Reed Hair Color Bar Walnut Creek has a 3.6 star rating with 363 reviews.
Madison Reed Hair Color Bar Walnut Creek is open now. It will close at 8:00 p.m.