Madison Reed Hair Color Bar Walnut Creek

Nessa O. 

on Yelp

4 months ago

What could improve.... Much better customer service. I was there for my appointment 10 min early. I finally got acknowledged after I said I was there for my 5:30p appointment. About 10 min later I was seated at the counter and given my gown. Nobody came to ask me if I needed anything and it wasn't until another client got there almost 10 min late for her 5:30p appointment and were starting to work on her, that's when I asked if someone was going to assist me. It took another 15 min for my colorist to assist me. My colorist w... read more

Ro A. 

on Yelp

4 months ago

I appreciate the honesty with them letting me know it might not be what i want & turning me away, as an autistic young woman even I was able to pick up the signs that my presence was unwelcome. 

Debbie F. 

on Yelp

5 months ago

I had a toner put on my hair to tone down the yellow in my highlights. I was told that it would only take a few minutes to change the color and that the shampoo girl would watch it closely. After a few minutes the shampoo girl went to get the stylist who colored my roots to check the toner color..she said to wait and watch it. I was in the shampoo area for 35 minutes and the turnout was that it did cover the yellow some but I was looking for more blonde and the stylist said if the toner is on too long, it turns the color ... read more

Rick S. 

on Yelp

5 months ago

My wife ordered a package of hair product and asked if I could go pick it up for her. She said it is paid for and should be ready to go and if not, maybe find it on the shelf and give it to the clerk to check the paid order off and then be on your way. So I get there at 9:03AM on a Wednesday morning, (they open at 9AM) and there is a woman getting her hair colored by the lone employee. I told her I was there to pick up an order and she said she would be with me but was alone and was working with a customer. So I sat down t... read more

Laura S. 

on Yelp

5 months ago

I've been going to Madison and Reed for 8+ years, and I pay a monthly fee to go in for service every 6 weeks. Again, I'm a well-established customer with years of loyalty. The next time I am eligible for a service happens to be on a day that I am flying to go out of town for 2 weeks. So I called Madison Reed customer service and asked if it was possible that I come in 1 day early this time. Again... I have been a loyal customer for 8 years. I don't think that asking to come in 1 day early 1 time over 8 years is unreasonabl... read more

Diane G. 

on Yelp

5 months ago

Madison Reed claims to be an express salon. If you want consultation and expertise then this is not the place for you. It is a not a personalized experience. Every visit is rushed with a different stylist. Cross your fingers and hope for the best. 

Yara A. 

on Yelp

5 months ago

worst experience I ever had in a salon. The girl in charge was very unprofessional and full of attitude. she had no idea what she was doing. she colored 0.5" below my hair line. when I mentioned she said it is cleaned. she had me sit in a washing station that was broken. both the sink and the fact that it o ly had cold water. when I said it is impossible for me to sit here holding my head up... she mentioned it was broken and rolled her eyes. I asked the front desk girl showing how below the hair line the black color is, ... read more

Trina M. 

on Yelp

6 months ago

The colorist was very professional and my mom was happy about her color. The only issue we had when the other stylist washed my mom's hair she completely soaked her back with water. I asked for a dry towel she said they are running shortage with towels. my mom is an elderly lady so getting her shirt wet and water dripped down to her underwear. I had go ask her to dry her clothes with the dryer. 

Danielle C. 

on Yelp

6 months ago

Would never recommend if you are blonde. If you are very dark maybe they can get the color right. The gal left my blonde on for less than ten minutes, while washing the color out which I was skeptical of but trusted the professional she then acknowledged that she had not left it on long enough and put color back on my wet hair since she had already rinsed, left my head in the bowl while it sat on for still not long enough. My neck hurt for a week. And then it came out looking nothing like we had discussed. I asked her just t... read more