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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I wanted to share my experience with Massey Services to caution others. Recently, one of their vehicles caused damage to my son's basketball hoop due to an open door on a moving vehicle—an incredibly dangerous situation. Despite knowing they were responsible, no one from Massey customer service has reached out to offer a solution or even an apology. The lack of customer service and disregard for our property is extremely disappointing. As consumers, we have options, and I would encourage others to think twice before choosi... read more
Business response:
Thank you for bringing this matter to our attention, and we sincerely apologize for the distress and frustration caused by this incident. Safety and accountability are very important to us, and we regret that you have not received a response or resolution from our team. This is certainly not reflective of the level of service we strive to provide. We take these matters very seriously. So, we may get this escalated to the Corporate Office, would you kindly email us at wecare@masseyservices.com with a contact information? Than... read more
So I have used Massey for prob ten yrs. They go through more techs than I have ever seen, or that’s what they tell you every month when a new one shows up to supposedly treat your lawn for weeds! I usually have to call them back out three times after they come just to spay the weeds. Short of putting a sign with arrow pointing to each patch of weeds I don’t know what else to do.. It is getting bad, and I only keep them because I’m not sure of any good companies. Maybe they should put new techs through a picture seminar to sh... read more
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies, and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number priority. Can you please provide us with your property address to locate your account to wecare@masseyservices.com? As soon as we locate your account, management will be contacting you as soon as possible. Once again, we apolog... read more
I have been using Massey for over 6 years. I called today and asked to meet with a manager about my lawn. When he arrived all he wanted to do is argue about how all my neighbors are blaming Massey for there terrible looking lawns. I pointed out how nice my neighbors lawns were that didn’t use Massey. In just the past 2 months a few of my neighbors dropped there service. After the experience I had today I asked the manager to drop mine. Terrible service. I would appreciate if a DISTRICT MANAGER would call me.
They are responsible for pest control in our condominium, the service is horrible, in the same day you will see a lot of cockroaches
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience. Please provide us with your property address to see your concerns are addressed and resolved as quickly as possible. Our email address is wecare@masseyservices.com. Someone from our Corporate Headquarters will contact you, we look forward to your reply and assisting. Once again, our apologies. Massey Services Customer Care
I had Massey assist with lawn treatment only for about 2 years (from 2022-2024). The entire time I was having to remind them to service my lawn instead of them just scheduling me appropriately and without my involvement. Until March 4th, 2024 when they didn't send anyone for nearly 3 months. I emailed them once again but this time asking somebody to call me about my lack of service and to see what they could do to correct the situation. Instead they sent somebody the next day, May 30th, to service my lawn when that is NO... read more
Massey pest came out last Monday and sprayed the outside of my home for pests.......This whole week I have been inundated with fleas in the home! I have tried everything to get rid of them but apparently, they are super-fleas! I am sure that Massey drove them indoors with their spray which doesn't work at all!
Business response:
Thank you for bringing this to our attention, Roger. We are extremely sorry to hear about the unpleasant experience. You have our sincerest apologies, and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as Total Customer Satisfaction is our number one priority. Your email has been escalated to our Corporate Office; they will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly. Thank you, Massey Services Custome... read more
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I just purchased a home in Ocala Florida. Aug 15 2024 and had massey lawn service agreement signed and started service Sept 12. Five days later (9/16) I called the ocala fl. Office and notified them my grass was dead in the front and side yard. On 9/18 the GM came out to inspect and notified me they would start supplemental treatments. On 9/20 I was told they would order grass plugs and it would take 2 weeks to arrive. On 9/23 I notified the corporate office of my dead grass. On 9/25 massy came to fertilize the lawn. On 10/... read more
Business response:
Good Morning, It's regrettable to hear about your experience with Massey Services. We understand your frustration and sincerely apologize for any inconvenience caused. We take pride in our service and customer satisfaction, so we're disappointed that we fell short of your expectations. We appreciate you bringing this matter to our attention and providing a detailed account of the events. We’ve escalated your concerns directly to our Corporate Office, and someone will be reaching out to you as soon as possible to discuss t... read more
Been trying to get someone to call us for over a month. We pay for the monthly service for sometime now, and we have trees and shrubs dying all over the yard. John R. doesn't seem to care much about customer retention.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,145 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open at 7:00 a.m.