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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
They put out sticky traps that I specifically asked not to use and they killed 12 of my lizards and baby snakes. I'm devastated 😭 never using them again. I was a customer for 5 years. Don't trust!
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the situation. We have notified the Corporate Office for immediate review. Kind regards, Massey Services Customer Care
I have been a loyal Massey customer for over 10 years, but my recent experience has been extremely disappointing. For over a month, dead spots in my lawn have worsened. Over the course of a week, I called three times expecting a service manager to follow up or visit my property—yet no one responded. After being ignored, I finally called to cancel my monthly service, and they canceled without any attempt to address my concerns or retain me as a customer. This level of customer service is unacceptable and far below the standar... read more
Business response:
Good morning, We sincerely apologize for the poor service experience you encountered. We understand your frustration with the lack of response to your calls and the worsening condition of your lawn. This level of service falls far below our usual standards, and we regret that we failed to address your concerns in a timely manner. We would like the opportunity to make things right. Please kindly email your property address, and mention this review, to wecare@masseyservices.com and we will ensure your situation receives the ... read more
RecommendedMy email to Massey last week: I've been calling in complaining about a large segment of grass looking bad and needing care on the south side of my yard for a couple months now and it's gotten much worse. I had a Drake Technician come over and confirm a chinch bug infestation. This is, by far, not the first time my yard has had issues with them in my 8 years service. I was informed a tech would be out on 7/25/25 and was a no call no show. I called in to speak with a manager on 7/29 and was told one would call me back, but sti... read more
Stay away from this location. Their billing department tries to take advantage of you and doesn’t properly note when you want to cancel. I am still fighting to dispute a charge from APRIL I did not authorize as it is now JULY! I cancelled services yet they claim a note said to restart it however they did not log the time I called that overrode that note. I’ve called countless times and it’s been a major headache. Now they’re trying to bill me for a quarterly service that yet again, I had already cancelled and given 30 day no... read more
Really let down with this company. Their general manager James Underwood was supposed to cancel my account in January. He said he did that and I still continued to get a bill through today for another $100.00. When I called corporate it was like talking to an AI that kept repeating herself until I gave up and hung up. I messaged them online, which was friendly, which then sent an email back to James Underwood. When asked what months this $100.00 is for so far 3 times in an email he just responds back, "You are paying f... read more
Business response:
Good morning, Cecil. Thank you for bringing this to our attention. We are sorry to hear about the level of customer service you experienced in regard to your billing concerns. Total customer satisfaction is our upmost priority, and we would like to further assist in having this problem addressed and resolved as soon as possible. Please know that our Corporate Office will be contacting you directly to review your account in detail and ensure this matter is addressed promptly and thoroughly. We value your feedback and are comm... read more
For a company that is so big on service, they can certainly do a better job of how they speak to their employees!
This company treat their employees horrible! They fired an employee for something someone else did unknowingly. This is against GA laws and the company will be sued.
We have begged and pleaded with them to give some kind of a heads up a few days before coming and this falls on deaf ears. We have a gated driveway, fenced yard, and dogs. WE NEED TO KNOW A FEW DAYS BEFORE WHEN THEY ARE COMING! Why is that so impossible for them? I got a text message at 7:10PM last night which is a Sunday night that they are coming the next day, which happens to be a day for me to have a doctor's appointment. I responded back, "what time?, stating the reason why I needed to know, and never got a response. ... read more
Business response:
We value your input and apologize for the inconvenience caused. Your feedback is important to us as Total Customer Satisfaction is our goal. Your feedback has been shared with our Corporate Office, and a representative will be reaching out to you directly to address this matter and ensure it is resolved to your satisfaction. We appreciate the opportunity to make things right and restore your confidence in our service. Massey Services Customer Care
Massey was great initially after installation of our St Augustine grass. However something has changed, they tried to bill for services NOT rendered and lately our monthly service if I left to them would become bimonthly. Today was third month I had to call, service was performed on 6/23 and they have us scheduled again for 7/7. I’m in the market for a new lawn care professional, I shouldn’t have to call every month. Why do they have customer service department when they are not listening and documenting customers concerns.... read more
Business response:
Thank you for bringing this to our attention, Laurie. We are saddened to hear of the poor customer service you received. We sincerely apologize for the inconvenience. We would like to escalate this to our Corporate Headquarters, as Total Customer Satisfaction is our number one priority. Although, with the information given, we were unable to locate your account. Would you mind providing us with your property address by emailing wecare@masseyservices.com or by private messaging us. Once again, our apologies. Thank you, Massey... read more
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 27,049 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open at 7:00 a.m.