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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I do not recommend this lawn and shrub care company. We gave them a second chance after a previous failure, trusting their promise that things had changed. Unfortunately, after two years, the condition of our lawn and shrubs has only continued to deteriorate. After reviewing our security camera footage, we repeatedly confirmed that technicians were not performing the services they claimed to complete. On multiple occasions, managers acknowledged this and sent technicians back to redo the work. Most recently, I watched the ... read more
Business response:
We value your input, Rosie, and apologize for the experience you've had. We take our customers' concerns seriously and would like the opportunity to address the issues you've raised regarding our service. We are committed to improving our processes based on customer input. Our goal is to provide consistent, high-quality treatments, and it's clear we've fallen short of our standards in your case. Please be assured that your concerns have been escalated to our Corporate Office, and a member of our management team will be cont... read more
Booo
Business response:
Good afternoon, Steven, We sincerely apologize for falling short of your expectations regarding billing and documentation. We understand your frustration, and we take your concerns very seriously. We acknowledge that you have been unable to receive the evidence you requested from us, and we understand how this situation has been disappointing for you as a customer. Your experience does not reflect the level of service we strive to provide, and we want to make this right. We are committed to working with you directly to ad... read more
DON'T USE THIS COMPANY! They'll happily take your money but won't provide the necessary service to solve the problem.
Business response:
Thank you for taking the time to share your experience, Mike. We deeply apologize for your experience with our service. This is not the level of service we strive to provide, and we understand how disappointing this must have been. Please kindly email your full name, property address, and mention this review, to wecare@masseyservices.com and we will ensure it receives the proper attention. Thank you again for bringing this to our attention. We appreciate the opportunity to make things right. Once again, our apologies. Than... read more
This is my first bad review, ever. I was just charged $85 right before Christmas for a service I had absolutely no idea about. David, a service tech, came to my home last year over a mosquito issue. He said this mosquito bucket typically works. He said there isn’t much they can do for mosquitoes, the bucket was going to be a one time ordeal. He dropped off a bucket and said he would be back in three months to claim it. I paid him for his service that day. (I believe it was in the $120 range, I cannot find the receipt.) No on... read more
I am seeking a lawyer to sue Massey for breach of contract. Please DM me.
Business response:
Good morning, Andy We are currently reviewing your account and sincerely apologize for your negative experience. Our Regional Manager will be reaching out to you today. Thank you, Massey Services Customer Care
Terrible service, Run! Put product on wrong address (confirmed by Logan) but are billing me for service. Promised calls from management 3 times, still waiting. Worst service ever, don't fall for their, "You get what you pay for sales pitch"
Business response:
We sincerely apologize for the negative experience you had with our team. Your feedback is greatly appreciated and taken very seriously. This is not the standard of service we aim to provide. We are committed to improving our processes based on customer input. Thank you for bringing this to our attention. Your concerns have been escalated to our Corporate Office, and a representative will be reaching out to you directly to discuss your experience in more detail and work towards a resolution. Thank you for your feedback. We... read more
There services for termite prevention came with the house when we built it from the builder in 2019. We have paid for the service ever since. Last 2 years I have questioned if anyone actually came out. This year had the same issue. This year we have cameras covering our entire yard, streets, and driveway. We also have locks on all of our gates requiring us to unlock them for anyone to get into our backyard. No one ever came out but I got an invoice and inspection notice. When I called 3x I finally spoke with David Case who s... read more
Business response:
Thank you for taking the time to share your experience, MeLisa. We deeply apologize for your experience with our termite service. This is not the level of service we strive to provide, and we understand how disappointing this must have been. Please kindly email your full name, property address, and mention this review, to wecare@masseyservices.com and we will ensure it receives the proper attention. Thank you again for bringing this to our attention. We appreciate the opportunity to make things right. Once again, our apolog... read more
My lawn after 6 mos of their “service “. Horrible.
Hired Massey for one treatment. They sent someone out the following month for additional service. Service was not performed. Just realized they have now billed me $130 for services not performed!!! Multiple phone calls have been made and still they charge me. This is extremely frustrating!! I told Massey I wanted one service after moving into a new house. Now they’re charging my credit card without authorization!! Only a crappy company does that!! I don’t have anything good to say about Massey but could go on for hours about... read more
Business response:
We’re truly sorry to hear about your recent experience with our lawn service, Jean. Your feedback is extremely important, and we sincerely apologize for the issues you’ve described regarding the condition of your lawn. What you’ve shared does not reflect the level of care and professionalism we strive to provide to every customer. Please know that our Corporate Office will be reaching out to you directly to review your concerns in detail and work toward a resolution. We appreciate you taking the time to bring this to our at... read more
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,145 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.