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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
We have begged and pleaded with them to give some kind of a heads up a few days before coming and this falls on deaf ears. We have a gated driveway, fenced yard, and dogs. WE NEED TO KNOW A FEW DAYS BEFORE WHEN THEY ARE COMING! Why is that so impossible for them? I got a text message at 7:10PM last night which is a Sunday night that they are coming the next day, which happens to be a day for me to have a doctor's appointment. I responded back, "what time?, stating the reason why I needed to know, and never got a response. ... read more
Business response:
We value your input and apologize for the inconvenience caused. Your feedback is important to us as Total Customer Satisfaction is our goal. Your feedback has been shared with our Corporate Office, and a representative will be reaching out to you directly to address this matter and ensure it is resolved to your satisfaction. We appreciate the opportunity to make things right and restore your confidence in our service. Massey Services Customer Care
Massey was great initially after installation of our St Augustine grass. However something has changed, they tried to bill for services NOT rendered and lately our monthly service if I left to them would become bimonthly. Today was third month I had to call, service was performed on 6/23 and they have us scheduled again for 7/7. I’m in the market for a new lawn care professional, I shouldn’t have to call every month. Why do they have customer service department when they are not listening and documenting customers concerns.... read more
Business response:
Thank you for bringing this to our attention, Laurie. We are saddened to hear of the poor customer service you received. We sincerely apologize for the inconvenience. We would like to escalate this to our Corporate Headquarters, as Total Customer Satisfaction is our number one priority. Although, with the information given, we were unable to locate your account. Would you mind providing us with your property address by emailing wecare@masseyservices.com or by private messaging us. Once again, our apologies. Thank you, Massey... read more
they do not honor the 100% guarantee that they advertise.
Business response:
Good afternoon, We understand your concern about our guarantee and apologize for any confusion or disappointment you may have experienced. Our goal is to ensure customer satisfaction, and we take our advertised guarantees seriously. Please kindly email your property address, and mention this review, to wecare@masseyservices.com and we will ensure it receives the proper attention. We appreciate your feedback and the opportunity to address your concerns. Kind regards, Massey Services Customer Care
Knowing Massy and seeing their reviews, I am sure this will not come as a surprise to many, but STAY AWAY! Two years ago, as a new Villager, I signed up for their service bundle of termite, pest control, sprinkler maintenance, and lawn/tree/shrub fertilizing. I pre-paid for a one-year contract & trusted them to fulfill their end of the deal. 6 months into the contract, I discovered multiple sprinkler heads broken and misaligned despite them “servicing” my sprinkler system less than two weeks prior. I pulled their invoice... read more
We’ve used Massey services for the last three years for their green up lawn service. Our lawn has been dead or dying ever since. I have tried to work with them multiple times to rectify the situation but each time the sense of urgency is non existent and calls to check on progress go unanswered. Buyer beware.
Crap customer service. Inadequate treatments. Never any calls before showing up. Still have weeds and pests. Got lied to from sales to regional manager. I would not recommend Massey to anyone I know. I canceled w Robert today bc of crappy services. Wasted money.
I've been forced to use Massey by my insurance company for repairs on my home due to a previous Hurricane. They have missed several appointments, gone MIA for several months at a time, and still haven't completed the job. It has been over 5 months now with my insurance company constantly calling them with very little results. I wouldn't recommend anyone using them by choice. They just missed another appointment today.
Business response:
Good Afternoon Jason, Thank you for reaching out and sharing your concerns. We’re truly sorry to hear about your experience. In order to look into this matter further and provide the appropriate support, we kindly ask for additional information, as we are currently unable to locate your account based on the details provided. Please email us at wecare@masseyservices.com. Best regards, Massey Services Customer Care
Unethical behavior by my standards. They allowed another person who shouldn't have access to my account to change personal data including credit card and email information. The lady that I spoke to admitted that she helped the individual change the data and sounded as if she was justifying it when I asked her why.
Business response:
Good Afternoon, We sincerely regret to learn about your experience. This is not the standard of service we aim to provide. We take matters of account security and personal information very seriously. Please kindly email your property address, and mention this review, to wecare@masseyservices.com so we can address this issue promptly and investigate what occurred. We would like to understand the situation better and take appropriate action. Thank you for bringing this to our attention. Kind regards, Massey Services Custo... read more
I have been a happy customer of peninsula pest control for years until it was sold to Massey services and that is when everything went downhill. I have been lied to by managers, techs & office personnel ( with proof of emails & videos on our property to back this up) WE ARE DONE! My service was was scheduled the week of April 24, 2025. I contacted the office by email on April 7 asking them to please add flea control to our treatment on the 24th. They answered me on April 15, saying that they would put it in the work order no... read more
Business response:
Thank you for taking the time to share your experience, Michelle. We’re truly sorry to hear about the frustration and poor communication you’ve encountered. This is not the level of service we strive to provide, and we understand how disappointing this must have been. We want to assure you that your concerns have been escalated to our Corporate Office and someone will be contacting you directly. We recognize how important trust and reliability are when it comes to your home services, especially after being a loyal customer ... read more
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 25,938 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open at 7:00 a.m.