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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
We gave Massey multiple chances to do the right thing. We have asked for refunds as we paid a year up front. Will never do that, and if I have to I will post on every web site. They don't even bother to show up at all. Called this week twice. On Oct 13 again. Even tried Corp office in Orlando. They have ruined our lawn by NOT fertilizing and putting down weed killer. They haven't been here in since June. So we paid for a whole year and got one crappy treatment. And they're not to quick to give refunds even though co... read more
Business response:
Good afternoon, Rose, We sincerely apologize for any inconvenience you experienced with our lawn care services. We understand your frustration regarding the damage to your lawn and the issues you encountered. Our goal is to provide high-quality care for our customers' lawns, and we regret that we fell short of your expectations in this instance. We would like the opportunity to address your concerns and discuss this matter further. Please email wecare@masseyservices.com with your full name, property address, and mention th... read more
Terrible company and service. All the negative comments you could imagine still wouldn’t describe how bad this business is. They charge for quarterly pest control but only come once in three months. I paid for service in July that was supposed to cover three months, and when I canceled in September, they claimed I had no credit left because they came once back in July. For termite service, I paid the $245 renewal on June 9. When I called to cancel on September 3, they told me renewals are non-refundable—even though I was ch... read more
Business response:
Good afternoon, Leidy, Thank you for your feedback. We’re truly sorry to hear about your recent experience with your pest service and the frustration it has caused. Your feedback is extremely important, and we sincerely apologize for the issues you’ve described regarding your billing concerns. What you’ve shared does not reflect the level of care and professionalism we strive to provide to every customer. We would like to get your feedback directly to our Corporate Office for an immediate review. Please kindly email your pr... read more
Buyer Beware: I have been a Massey customer for 24 years. On 8/4/25 a Massey technician applied the wrong chemical to my lawn. On 8/6 my lawn started dying. On 8/13 a supervisor inspected and acknowledged the extensive damage was caused by them and said they would make it right. It is now 8/29 and my phone calls are not being returned. The extraordinary service they say they provide is extraordinarily absent.
Business response:
We sincerely apologize for the experience you’ve described and the frustration it has caused, especially as a valued customer of more than two decades. The situation you outlined regarding your lawn and the delay in follow-up is not reflective of the high standards of service we are committed to providing. Our Corporate Office will be contacting you directly to address your concerns, review what occurred, and ensure that the damage to your lawn is properly resolved. We greatly appreciate your loyalty over the years and want... read more
Signed up for there lawn care service, lost a portion of my lawn due to bugs that they were suppose to be treating for. When I complained to technician it's was always something else that was the causing the issue. lost 500 Sq ft of lawn
Business response:
Good afternoon, We sincerely apologize for the issues you experienced with our lawn care service. We take your feedback seriously about the lawn damage from untreated bugs. Our goal is to provide high-quality service, and we regret that we fell short of your expectations in this instance. We would like the opportunity to address your concerns and find a solution. Please kindly email your property address, and mention this review, to wecare@masseyservices.com so we can discuss this issue in detail, review the treatment hi... read more
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They put out sticky traps that I specifically asked not to use and they killed 12 of my lizards and baby snakes. I'm devastated 😭 never using them again. I was a customer for 5 years. Don't trust!
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the situation. We have notified the Corporate Office for immediate review. Kind regards, Massey Services Customer Care
I have been a loyal Massey customer for over 10 years, but my recent experience has been extremely disappointing. For over a month, dead spots in my lawn have worsened. Over the course of a week, I called three times expecting a service manager to follow up or visit my property—yet no one responded. After being ignored, I finally called to cancel my monthly service, and they canceled without any attempt to address my concerns or retain me as a customer. This level of customer service is unacceptable and far below the standar... read more
Business response:
Good morning, We sincerely apologize for the poor service experience you encountered. We understand your frustration with the lack of response to your calls and the worsening condition of your lawn. This level of service falls far below our usual standards, and we regret that we failed to address your concerns in a timely manner. We would like the opportunity to make things right. Please kindly email your property address, and mention this review, to wecare@masseyservices.com and we will ensure your situation receives the ... read more
RecommendedMy email to Massey last week: I've been calling in complaining about a large segment of grass looking bad and needing care on the south side of my yard for a couple months now and it's gotten much worse. I had a Drake Technician come over and confirm a chinch bug infestation. This is, by far, not the first time my yard has had issues with them in my 8 years service. I was informed a tech would be out on 7/25/25 and was a no call no show. I called in to speak with a manager on 7/29 and was told one would call me back, but sti... read more
Stay away from this location. Their billing department tries to take advantage of you and doesn’t properly note when you want to cancel. I am still fighting to dispute a charge from APRIL I did not authorize as it is now JULY! I cancelled services yet they claim a note said to restart it however they did not log the time I called that overrode that note. I’ve called countless times and it’s been a major headache. Now they’re trying to bill me for a quarterly service that yet again, I had already cancelled and given 30 day no... read more
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,145 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open at 7:00 a.m.