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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
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I have officially ended my service with Massey Services after a deeply disappointing experience. In 2020, I had them install Sentricon bait stations at my home. Since then, they've conducted annual "inspections," but not once have I seen evidence that each bait station was properly opened and examined as required. In fact, I have photographic evidence proving that many of the bait stations were never opened during these visits. During the most recent visit in 2025, I received a report stating that "all stations were checked... read more
Business response:
Thank you so much for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience, and completely understand your frustration. We would like to escalate this to our Corporate Headquarters, as Total Customer Satisfaction is our number one priority. Although, with the information given, we were unable to locate your account. Would you mind providing us with your property address by emailing wecare@masseyservices.com and mentioning this review. Once again, our apologies. Thank you, we look for... read more
Terrible customer service. Say they'll come out and then don't. This is their result after my "scheduled" service. Can't imagine what it would look like if they hadn't taken care of my yard. Avoid at all costs. Past service tech, Anthony H is gone. He did a great job. Which I could find him, if he went to a different company, and hire them!
Business response:
We sincerely apologize for the poor experience you’ve described. It’s deeply concerning to hear that your scheduled services were not fulfilled and that the quality has declined since the departure of your previous technician. This is not the standard we aim to uphold, and your feedback is being taken seriously. To ensure your concerns are thoroughly reviewed and addressed, a representative from our Corporate Office will be reaching out to you directly. We appreciate you bringing this to our attention and the opportunity to... read more
I have issues with service and wonder if I am even getting services I paid for. Currently have weeds and chinch bug issues in my yard that shouldn't have occurred if yard was properly treated. Was told someone would stop by today to evaluate but no show no call. Have second property that just sold and wanted to stop services after closing. Massey stopped services the day after my call and cannot figure out what refund will be. My rep is great but is not supported by the organization - can't recommend and will not renew.
Business response:
Good Morning, We sincerely appreciate your feedback and value you as a customer. We're sorry to hear about the issues you've experienced with your lawn and the missed appointment. Unfortunately, we are unable to locate your account based on the information provided. To assist you further, we kindly ask that you email us at wecare@masseyservices.com with the property address and mention this review. Once we receive your information, our corporate office will reach out to you directly to address your concerns. Kind regard... read more
I have had Massey Services since this community was built in 2015. After COVID, thing started changing, They used to call me to let me know when they will come to check on the Irrigation System. Now they just showed up and if I was not there, they will check it out from outside. I had a contract with the Massey Services in Groveland, Florida. Since last year, I have been calling to complain about my grass not looking good. I have several spot that has Bahia and they people that would come to take of my grass will say that it... read more
Business response:
Good afternoon, We sincerely regret to hear about your unsatisfactory experience. Our goal is to provide excellent service to all our customers, and we're disappointed that we fell short of your expectations. We would appreciate the opportunity to address your concerns in more detail and work towards a resolution. Our corporate office will reach out to you directly to address your concerns. Thank you, Massey Services Customer Care
I hired Massey in 2022 to care for my new sod. Last spring they let it die and get infested with chinch bugs. Promised they’d fix it and it has gotten even worse. Now my HOA is demanding I resod for the second time in 3 years. So in addition to paying them over $2000 to kill my lawn, I now have to fork out a few thousand more to pay for new sod. Don’t waste your money - hire a different company!!!
Business response:
We sincerely regret to hear about your experience and the condition of your lawn. This is not the level of service we strive to provide, and we understand your frustration. Our Corporate Office will be reaching out to you directly to review your concerns and work toward a resolution. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right. Sincerely, Massey Services Customer Care
Do a better job of communicating with your customers. Stop having multiple techs give conflicting information. And make sure your people actually do their job (care for the whole yard, not just the front yard where it's easy to get to)😡#masseysucks
Business response:
Good morning, Tony, Thank you for bringing this to our attention, you have our sincerest apologies, and we completely understand your frustration. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of our Corporate Office. Someone will be contacting you shortly for a resolution. Once again, we apologize. Thank you, Massey Services Customer Care
Mosquito service was not great. Canceling the service was such a terrible experience that I never want to deal with them again. I recommend you pass on this company.
Business response:
Good Afternoon, Thank you for bringing this to our attention. We take all feedback seriously and are sorry to hear about your unsatisfactory experience with our mosquito service and cancellation process. We strive to provide excellent service and would like to understand where we fell short. Your input is valuable in helping us improve our services. Our Corporate Office has your information and will be reaching out to address your concerns. We appreciate your feedback and the opportunity to make this right. Kind regards, ... read more
We used Massey for pest and Lawn services. I don’t have a complaint about the pest services received. However, I will never use or recommend there law service to anyone. Novembers treatment left scorched patches throughout our front and back yard. One part was so scorched from the granules that it has yet to grow back. Our home was a new build so we enrolled in an attempt to keep the lawn in great condition instead it’s now February and still dealing with the mess they caused. Not to mention how we seem to now be over grow... read more
Business response:
We’re very sorry to hear about your experience with our lawn services, Renee. This is not the level of service we strive to provide, and we’d like the opportunity to make things right. Unfortunately, we are unable to locate your account based on this review. Could you please email us at wecare@masseyservices.com with your full name and property address? Kindly mention this review in your email, and our corporate office will contact you as soon as we receive your information. We appreciate your feedback and look forward to ... read more
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 25,938 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open at 7:00 a.m.