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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Really let down with this company. Their general manager James Underwood was supposed to cancel my account in January. He said he did that and I still continued to get a bill through today for another $100.00. When I called corporate it was like talking to an AI that kept repeating herself until I gave up and hung up. I messaged them online, which was friendly, which then sent an email back to James Underwood. When asked what months this $100.00 is for so far 3 times in an email he just responds back, "You are paying f... read more
Business response:
Good morning, Cecil. Thank you for bringing this to our attention. We are sorry to hear about the level of customer service you experienced in regard to your billing concerns. Total customer satisfaction is our upmost priority, and we would like to further assist in having this problem addressed and resolved as soon as possible. Please know that our Corporate Office will be contacting you directly to review your account in detail and ensure this matter is addressed promptly and thoroughly. We value your feedback and are comm... read more
For a company that is so big on service, they can certainly do a better job of how they speak to their employees!
This company treat their employees horrible! They fired an employee for something someone else did unknowingly. This is against GA laws and the company will be sued.
We have begged and pleaded with them to give some kind of a heads up a few days before coming and this falls on deaf ears. We have a gated driveway, fenced yard, and dogs. WE NEED TO KNOW A FEW DAYS BEFORE WHEN THEY ARE COMING! Why is that so impossible for them? I got a text message at 7:10PM last night which is a Sunday night that they are coming the next day, which happens to be a day for me to have a doctor's appointment. I responded back, "what time?, stating the reason why I needed to know, and never got a response. ... read more
Business response:
We value your input and apologize for the inconvenience caused. Your feedback is important to us as Total Customer Satisfaction is our goal. Your feedback has been shared with our Corporate Office, and a representative will be reaching out to you directly to address this matter and ensure it is resolved to your satisfaction. We appreciate the opportunity to make things right and restore your confidence in our service. Massey Services Customer Care
Massey was great initially after installation of our St Augustine grass. However something has changed, they tried to bill for services NOT rendered and lately our monthly service if I left to them would become bimonthly. Today was third month I had to call, service was performed on 6/23 and they have us scheduled again for 7/7. I’m in the market for a new lawn care professional, I shouldn’t have to call every month. Why do they have customer service department when they are not listening and documenting customers concerns.... read more
Business response:
Thank you for bringing this to our attention, Laurie. We are saddened to hear of the poor customer service you received. We sincerely apologize for the inconvenience. We would like to escalate this to our Corporate Headquarters, as Total Customer Satisfaction is our number one priority. Although, with the information given, we were unable to locate your account. Would you mind providing us with your property address by emailing wecare@masseyservices.com or by private messaging us. Once again, our apologies. Thank you, Massey... read more
they do not honor the 100% guarantee that they advertise.
Business response:
Good afternoon, We understand your concern about our guarantee and apologize for any confusion or disappointment you may have experienced. Our goal is to ensure customer satisfaction, and we take our advertised guarantees seriously. Please kindly email your property address, and mention this review, to wecare@masseyservices.com and we will ensure it receives the proper attention. We appreciate your feedback and the opportunity to address your concerns. Kind regards, Massey Services Customer Care
Knowing Massy and seeing their reviews, I am sure this will not come as a surprise to many, but STAY AWAY! Two years ago, as a new Villager, I signed up for their service bundle of termite, pest control, sprinkler maintenance, and lawn/tree/shrub fertilizing. I pre-paid for a one-year contract & trusted them to fulfill their end of the deal. 6 months into the contract, I discovered multiple sprinkler heads broken and misaligned despite them “servicing” my sprinkler system less than two weeks prior. I pulled their invoice... read more
We’ve used Massey services for the last three years for their green up lawn service. Our lawn has been dead or dying ever since. I have tried to work with them multiple times to rectify the situation but each time the sense of urgency is non existent and calls to check on progress go unanswered. Buyer beware.
Crap customer service. Inadequate treatments. Never any calls before showing up. Still have weeds and pests. Got lied to from sales to regional manager. I would not recommend Massey to anyone I know. I canceled w Robert today bc of crappy services. Wasted money.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,145 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open at 7:00 a.m.