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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
After signing up with Massey Services, Inc, I did a little research on other services. My main goal was to keep the termite bond that came with the property. I decided to go with pest control also. Then realized the pest control services are grossly overstated. Trying to get the refund back for paying the year in advance has been a nightmare. It took them 1 day to charge my account, but it is taking 4-6 weeks to refund my account. Why? Because it sits on a desk at corporate headquarters and nothing happens. It only takes 1 c... read more
Business response:
Good Afternoon, We sincerely apologize for any inconvenience caused by the delay in processing your refund; we understand your frustration with the timeframe. We appreciate your positive feedback about our technician and sales team, as well as the initial treatment. Your concerns have been escalated to our Corporate Office, and a member of our management team will be reaching out to you directly to address this matter. We are committed to resolving this issue for you as quickly as possible. Thank you for taking the time ... read more
Ever since Massey Services acquired Peninsular in Jacksonville, FL the quality of the service for lawn maintenance has declined tremendously. First with technicians or office not calling ahead of time to advice of treatment visits, gates left open, and the most recent incident of showing up without notice and leaving no instructions for post treatment care. Whatever they applied on the lawn, the dogs started eating!!! After calling the office, the manager simply said make sure your dogs drink plenty water as they can g... read more
Business response:
Ms. Cecilia, Thank you for contacting Massey Services and for bringing this to our attention. We are extremely sorry to hear about this unpleasant experience. You have our sincerest apologies, and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as Total Customer Satisfaction is our number one priority. We will be forwarding your feedback to our corporate office and would like to be able to contact you for resolution. If you would be so kind as to send us a messag... read more
Don’t trust this company scammers they do not back up their work .now this company has caused health issues in all living breathing people animals that are dying I’m loosing my service dog sad
Business response:
Thank you for bringing this to our attention, Sommer. We’re sorry to hear about your experience and take your concerns very seriously. However, we are unable to locate your account based on the information provided. To help us address this matter promptly, please email us at wecare@masseyservices.com with your full name, property address, and a reference to this review. Once we receive your information, a representative from our corporate office will reach out to you directly to assist further. We value your feedback and w... read more
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I just got a bill from Massey threatening to hurt my credit for payment due when service is rendered. NOBODY CAME TO SPRAY MY HOME FOR TWO QUARTERS NOW. This was the third time it happened and I've had enough! I'm not paying for service I did not get! This should be illegal! The last time this happened,the guy told me I was wrong. The guy had been here and they saw it on some gps. News flash,I have cameras and motion detectors and was at home when this supposedly happened. I HAVE PROOF. I have texts from techs telling me the... read more
Massey Services is awful - I would never recommend them! I signed up for their lawn service. They never came out for the service, but are insisting I pay for it. I tried many times to contact them since March and a manager NEVER called me back. I have emails and call logs of my attempts and a manager has never contacted me, yet they are insisting that I pay for a service that never happened. How difficult should it be to have manager contact someone in an 8 month period?! Completely unprofessional. Do not trust them!!!
Business response:
Thank you for sharing your concerns, and we sincerely apologize for the frustration and lack of follow-up you’ve experienced. We understand how upsetting it is to feel ignored, especially when trying to address billing for services you believe were not performed. This is not the level of professionalism or service we aim to provide. Our Corporate Office will be reaching out to you directly to review your account and discuss your concerns. We are committed to resolving this matter promptly and restoring your trust in our ser... read more
I wanted to share my experience with Massey Services to caution others. Recently, one of their vehicles caused damage to my son's basketball hoop due to an open door on a moving vehicle—an incredibly dangerous situation. Despite knowing they were responsible, no one from Massey customer service has reached out to offer a solution or even an apology. The lack of customer service and disregard for our property is extremely disappointing. As consumers, we have options, and I would encourage others to think twice before choosi... read more
Business response:
Thank you for bringing this matter to our attention, and we sincerely apologize for the distress and frustration caused by this incident. Safety and accountability are very important to us, and we regret that you have not received a response or resolution from our team. This is certainly not reflective of the level of service we strive to provide. We take these matters very seriously. So, we may get this escalated to the Corporate Office, would you kindly email us at wecare@masseyservices.com with a contact information? Than... read more
So I have used Massey for prob ten yrs. They go through more techs than I have ever seen, or that’s what they tell you every month when a new one shows up to supposedly treat your lawn for weeds! I usually have to call them back out three times after they come just to spay the weeds. Short of putting a sign with arrow pointing to each patch of weeds I don’t know what else to do.. It is getting bad, and I only keep them because I’m not sure of any good companies. Maybe they should put new techs through a picture seminar to sh... read more
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies, and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number priority. Can you please provide us with your property address to locate your account to wecare@masseyservices.com? As soon as we locate your account, management will be contacting you as soon as possible. Once again, we apolog... read more
I have been using Massey for over 6 years. I called today and asked to meet with a manager about my lawn. When he arrived all he wanted to do is argue about how all my neighbors are blaming Massey for there terrible looking lawns. I pointed out how nice my neighbors lawns were that didn’t use Massey. In just the past 2 months a few of my neighbors dropped there service. After the experience I had today I asked the manager to drop mine. Terrible service. I would appreciate if a DISTRICT MANAGER would call me.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 25,938 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open at 7:00 a.m.