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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Wouldn’t recommend. If they are petty enough to send their employees to post negative reviews on a smaller businesses page because they are a competitor. Do you really think they are going to do right by you as a customer?
Business response:
We sincerely apologize for this post, Zac. Jacob is no longer a team member with our company, and this review was posted after his departure. We are contacting him to request he remove the review. At Massey Services we neither condone nor tolerate this type of behavior. Our Mission Statement reads “Our company will grow by adhering to the highest standards of performance and professionalism”. Clearly this was not upheld in this instance. Once again, our apologies. Massey Services Customer Care
As a general contractor I have to say this. For a national company to tolerate one of your employees giving a 1 star review on a smaller company (who is competing in the same area) is a disgusting unethical and downright dirty practice. This is an industry where there is plenty of work to be done by all and this will hinder growth, and isn’t that what this country is supposed to be about? You started as a small business so remember where you come from because even though we all want a monopoly doesn’t mean it’s profitable or... read more
Business response:
We sincerely apologize for this post, Zach. Jacob is no longer a team member with our company, and this review was posted after his departure. We are contacting him to request he remove the review. At Massey Services we neither condone nor tolerate this type of behavior. Our Mission Statement reads “Our company will grow by adhering to the highest standards of performance and professionalism”. Clearly this was not upheld in this instance. Once again, our apologies. Massey Services Customer Care
This company never used my friends services but left him a negative review because he's a competitive business. Not sure this is the type of business practices or etiquette I'd look for in a business. https://www.facebook.com/share/ypAprfjvzze1HfNW/?mibextid=oFDknk
Business response:
We sincerely apologize for this post, Robert. Jacob is no longer a team member with our company, and this review was posted after his departure. We are contacting him to request he remove the review. At Massey Services we neither condone nor tolerate this type of behavior. Our Mission Statement reads “Our company will grow by adhering to the highest standards of performance and professionalism”. Clearly this was not upheld in this instance. Once again, our apologies. Massey Services Customer Care
They hate competition from small companies and spread false information about them
They are prompt to sell you all the services that they provide, without proof that the household actually needs these services. The take advantage of the elderly that cannot verify they work they claim to have performed. I speak only of this location. I hope the other locations operate with more integrity. Kevin the GM, steer clear of this man who will sell you anything and everything whether you need it or not.👎
Business response:
Thank you for taking the time to share your concerns. We're genuinely sorry to hear about the issues you've experienced, and we want to assure you that we take feedback like this very seriously. It’s important to us that every customer feels confident in the services we provide and that they receive the highest level of care and integrity from our team. To better understand your situation and ensure we address your concerns appropriately, we kindly ask for more information to locate your account. Please email us at wecare@m... read more
Charged my bank for a 2nd time unauthorized. Requested my card to be taken off file for the 3rd time now! Do not recommend, really frustrating
Business response:
Hello Chad, We apologize for the unauthorized charges to your bank account and the frustration this has caused. This situation is unacceptable, and we want to resolve it promptly. To assist you further, we need more information to locate your account. Please direct message us through Facebook Messenger or email us at wecare@masseyservices.com with your property address, name on the account, and please mention this review. Our Corporate Office will contact you once we receive your information to address your concerns and en... read more
Beware of this company!! I have made several attempts to cancel an account after a contract was expired and this company has continued to charge me and have had to dispute & call multiple times talking to several supposed management people. They will lie and tell you that your good & promise that account is closed & disregard the bill that continues to get emailed. Just had to pay another bill for services that was NOT rendered. How the heck do you break up with a pest control company. I have to post a Google review in hopes... read more
Business response:
Linda, Thank you for sharing your feedback. We apologize for the ongoing issues you've encountered with canceling your account and for any frustration this has caused. This is not the experience we want our customers to have, and we regret any inconvenience you’ve faced. Upon reviewing your account, we do see this has been corrected. Our Corporate Office will be reaching out to you to address. Once again, our apologies. Thank you, Massey Services Customer Care
We have been longtime customers of Massey Services. For several weeks now we have made many calls for a supervisor to come assist us with some spots in our lawn and dead shrubs. However, no one will respond to us. It’s a shame that this company does not care about its loyal customers because they could easily remedy our issues and retain a customer. I would not recommend this company to anyone. When they call and ask how our service was, I have told them my complaints. They assured me someone in management would get back to ... read more
Business response:
We apologize for the negative experience you’ve had, Erin. Your feedback is very important to us, and we regret the lack of response and follow-up regarding the issues with your lawn and shrubs. This is not the level of service we strive to provide, especially to our longtime customers. Our Corporate Office will contact you directly to discuss the details of your experience and to work towards a satisfactory resolution. We appreciate you bringing this matter to our attention and allowing us the opportunity to make things ri... read more
RecommendedI have used Massey for years and have three services. Massey Greenup Landscape service used to leave a detailed report of services performed. For months now, I have received nothing. My yard is full of weeds and the back and sides look a mess. I just receive a bill without any explanation. This last month, I did not even receive a bill.
Business response:
We sincerely apologize for the issues you've been experiencing Nancy-Lee. We understand your frustration and regret that we have not met your expectations. This is not the type of service we aim to provide. To assist you further, we need additional information to locate your account. Could you please email us at wecare@masseyservices.com with your property address and full name? Kindly mention this review in your email. Once we receive this information, our corporate office will promptly contact you to address your concerns... read more
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 25,938 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open at 7:00 a.m.