This profile has been claimed by the business owner or representative.
Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Do a better job of communicating with your customers. Stop having multiple techs give conflicting information. And make sure your people actually do their job (care for the whole yard, not just the front yard where it's easy to get to)😡#masseysucks
Business response:
Good morning, Tony, Thank you for bringing this to our attention, you have our sincerest apologies, and we completely understand your frustration. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of our Corporate Office. Someone will be contacting you shortly for a resolution. Once again, we apologize. Thank you, Massey Services Customer Care
Mosquito service was not great. Canceling the service was such a terrible experience that I never want to deal with them again. I recommend you pass on this company.
Business response:
Good Afternoon, Thank you for bringing this to our attention. We take all feedback seriously and are sorry to hear about your unsatisfactory experience with our mosquito service and cancellation process. We strive to provide excellent service and would like to understand where we fell short. Your input is valuable in helping us improve our services. Our Corporate Office has your information and will be reaching out to address your concerns. We appreciate your feedback and the opportunity to make this right. Kind regards, ... read more
We used Massey for pest and Lawn services. I don’t have a complaint about the pest services received. However, I will never use or recommend there law service to anyone. Novembers treatment left scorched patches throughout our front and back yard. One part was so scorched from the granules that it has yet to grow back. Our home was a new build so we enrolled in an attempt to keep the lawn in great condition instead it’s now February and still dealing with the mess they caused. Not to mention how we seem to now be over grow... read more
Business response:
We’re very sorry to hear about your experience with our lawn services, Renee. This is not the level of service we strive to provide, and we’d like the opportunity to make things right. Unfortunately, we are unable to locate your account based on this review. Could you please email us at wecare@masseyservices.com with your full name and property address? Kindly mention this review in your email, and our corporate office will contact you as soon as we receive your information. We appreciate your feedback and look forward to ... read more
After signing up with Massey Services, Inc, I did a little research on other services. My main goal was to keep the termite bond that came with the property. I decided to go with pest control also. Then realized the pest control services are grossly overstated. Trying to get the refund back for paying the year in advance has been a nightmare. It took them 1 day to charge my account, but it is taking 4-6 weeks to refund my account. Why? Because it sits on a desk at corporate headquarters and nothing happens. It only takes 1 c... read more
Business response:
Good Afternoon, We sincerely apologize for any inconvenience caused by the delay in processing your refund; we understand your frustration with the timeframe. We appreciate your positive feedback about our technician and sales team, as well as the initial treatment. Your concerns have been escalated to our Corporate Office, and a member of our management team will be reaching out to you directly to address this matter. We are committed to resolving this issue for you as quickly as possible. Thank you for taking the time ... read more
Ever since Massey Services acquired Peninsular in Jacksonville, FL the quality of the service for lawn maintenance has declined tremendously. First with technicians or office not calling ahead of time to advice of treatment visits, gates left open, and the most recent incident of showing up without notice and leaving no instructions for post treatment care. Whatever they applied on the lawn, the dogs started eating!!! After calling the office, the manager simply said make sure your dogs drink plenty water as they can g... read more
Business response:
Ms. Cecilia, Thank you for contacting Massey Services and for bringing this to our attention. We are extremely sorry to hear about this unpleasant experience. You have our sincerest apologies, and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as Total Customer Satisfaction is our number one priority. We will be forwarding your feedback to our corporate office and would like to be able to contact you for resolution. If you would be so kind as to send us a messag... read more
Don’t trust this company scammers they do not back up their work .now this company has caused health issues in all living breathing people animals that are dying I’m loosing my service dog sad
Business response:
Thank you for bringing this to our attention, Sommer. We’re sorry to hear about your experience and take your concerns very seriously. However, we are unable to locate your account based on the information provided. To help us address this matter promptly, please email us at wecare@masseyservices.com with your full name, property address, and a reference to this review. Once we receive your information, a representative from our corporate office will reach out to you directly to assist further. We value your feedback and w... read more
RecommendedGREAT DR. Roman Autism Herbal Medicine changed our lives! Our son was struggling with communication and social interaction, but after starting the treatment of dr Roman we noticed significant improvements. https://www.facebook.com/profile.php?id=100083331971466
I just got a bill from Massey threatening to hurt my credit for payment due when service is rendered. NOBODY CAME TO SPRAY MY HOME FOR TWO QUARTERS NOW. This was the third time it happened and I've had enough! I'm not paying for service I did not get! This should be illegal! The last time this happened,the guy told me I was wrong. The guy had been here and they saw it on some gps. News flash,I have cameras and motion detectors and was at home when this supposedly happened. I HAVE PROOF. I have texts from techs telling me the... read more
Massey Services is awful - I would never recommend them! I signed up for their lawn service. They never came out for the service, but are insisting I pay for it. I tried many times to contact them since March and a manager NEVER called me back. I have emails and call logs of my attempts and a manager has never contacted me, yet they are insisting that I pay for a service that never happened. How difficult should it be to have manager contact someone in an 8 month period?! Completely unprofessional. Do not trust them!!!
Business response:
Thank you for sharing your concerns, and we sincerely apologize for the frustration and lack of follow-up you’ve experienced. We understand how upsetting it is to feel ignored, especially when trying to address billing for services you believe were not performed. This is not the level of professionalism or service we aim to provide. Our Corporate Office will be reaching out to you directly to review your account and discuss your concerns. We are committed to resolving this matter promptly and restoring your trust in our ser... read more
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,145 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open at 7:00 a.m.